Missing or Found Pets
Have you lost a pet?If you are missing a pet, there are several steps you should take to help your pet return safely to your home:
- Visit any and all shelters that your pet possibly could have made it to. This is especially important if you live close to the borders of another city since pets will usually be taken to the shelter of the city they are found in. It is vitally important that an owner check each shelter in person as they are the only one who can identify a lost pet. Animal Services staff cannot provide any information over the phone about animals that are impounded for being at-large.
- Please click here to visit our Virtual Lost and Found* to see if a caring citizen has found your pet and is taking care of it until its owner is located. If you find no matching “Found” report, you will need to submit a lost pet report. It is very important that a picture be included in your lost pet report if at all possible. Lost pet reports will be kept on file for two weeks. If the animal is found during this period, we ask that you please send us an email informing us of the outcome so that we can remove your lost pet report from our system. The map is updated once daily, Monday through Friday, so check it regularly to ensure a listing is not missed. All information is subject to open records requests as required by state law.
- If the pet was lost outside of Plano, contact the local animal shelter to file a lost pet report with them. You may also want to submit a lost pet report at FidoFinder or TabbyTracker.
- If your pet was wearing a tag or was implanted with a microchip when it was lost, call the veterinarian, microchip company, or other tag issuing agency to make sure your contact information is current and correct. If you did not previously register your microchip, register it as soon as possible with the microchip company or with FoundAnimals, Free Pet Chip Registry, PetLink, Home Again, or other universal pet microchip database.
- Search your neighborhood and talk to your neighbors so that they are aware that you are looking for a missing pet. If HOA and city regulations allow, place lost pet flyers/signs with photos of your pet near the entrances of your neighborhood. Ask local businesses, especially vet clinics and pet supply retailers, if you can post a lost pet flyer in their stores.
- Beware of pet recovery scams! Never give or wire reward money to someone who makes that a condition of returning a pet. Meet finders in a public place, such as an animal shelter or police station, and never meet them alone.
- Keep checking the shelters at least once every other day they are open. Persistence can pay off in the long run as pets have been reunited with their owners after long periods of time.
*The Virtual Lost and Found will list the animals that are currently in our shelter on stray hold and where they were impounded by Animal Services staff as well as all reports of missing or found pets in Plano. This map is intended to make it more convenient for owners to search for lost pets but is in no way meant to replace an actual in-shelter visit. It is still the owner's responsibility to visit the shelter to identify pets even if the animal is not listed. Remember, pictures can be misleading so if there is any possible way a pictured animal might be your pet, please come to the shelter as soon as possible to verify its identity. The Virtual Lost and Found is updated Monday-Friday only so please allow 24-48 hours for your listing to be added to the map.
Have you found a pet?
If you have found a pet, there are several steps you can take to help get it back to its rightful owner:
- City Ordinance requires all individuals who find an at-large pet to report such finding to Animal Services within twenty-four (24) hours. Reports of found pets can be made by calling (972) 769-4360 or submitting a found pet report. Animal Services Officers will either pick the pet up and house it at the shelter or allow you to keep it until its owner can be found.
- Please click here to visit our Virtual Lost and Found to see if an owner has submitted a lost report that matches the pet you've found. If you find no matching “Lost” report, you will need to submit a found pet report. It is very important that a picture be included with your found pet report if at all possible. If you are unable to take a picture of the found pet, please bring it to our shelter anytime during our regular hours and we will take a picture of it for you. Found pet reports will be kept on file for two weeks. If the animal is returned to its owner during this period, we ask that you please send us an email informing us of the outcome so that we can take the found pet report down. The map is updated once daily, Monday through Friday, so check it regularly to ensure a listing is not missed. All information is subject to open records requests as required by state law.
- If the pet was found outside of Plano, please contact the local animal shelter to file a found pet report with them. You may also want to submit a found pet report at FidoFinder or TabbyTracker.
- If the pet's collar includes the owner's contact information or a number to a vet clinic, animal shelter, or microchip registry, please call them as soon as possible and report finding the animal.
- If you choose to keep the found pet, please take it to the Animal Shelter or any local veterinary clinic to be scanned for a microchip. If one is found, please call us at (972) 769-4360 to see if we have it in our records. If not, visit the Pet Microchip Lookup website to see if the chip is registered to an owner. If the owner's information is not found, please call the microchip distributor listed to see if more identifying information can be obtained.
- Talk to your neighbors so that they are aware you have found a pet. If HOA and city regulations allow, place found pet flyers/signs with photos of your pet near the entrances of your neighborhood. Make sure you leave out at least one key identifying characteristic so that you have a way of verifying that callers are actually the pet's owner. Ask local businesses, especially vet clinics and pet supply retailers, if you can post a found pet flyer in their stores.
- If you find the owner, meet them in a public place, such as an animal shelter or police station, and never meet them alone.