If you are a manager of an apartment complex in Plano it is important to keep updated after-hours contact and gate information on file within our agency. Please fill out our Emergency Contact and Response Form online. If you are unsure if we have update information please call (972) 424-5678 and provide your information to ensure what we have is accurate. We DO NOT provide any information to the public about after-hour contacts.
Here are some quick answers to commonly asked questions relating to Public Safety Communications:
When Should I Call 9-1-1?
What Should I Say When I Call 9-1-1?
How Much Does It Cost to Call 9-1-1?
What Should I Do If I or My Child Dial 9-1-1 By Mistake?
How will my VoIP phone work with 9-1-1?
When Should I Call 9-1-1?
Call 9-1-1 in the event of a Police, Fire or Medical EMERGENCY. Do not call 9-1-1 to ask routine questions, seek information about traffic tickets, to get directions, or to ask for information about prisoners in jail. If you are in doubt about whether your situation is an emergency then play it safe and call 9-1-1, otherwise feel free to call our non-emergency number (972) 424-5678.
What Should I Say When I Call 9-1-1?
Your call will be answered, "Plano 9-1-1, what’s the address of the emergency?" This question will be followed with the phone number you are calling from and your name. The 9-1-1 operator will then say “Ok, tell me exactly what happened..” Please respond with what your emergency is; i.e. say you are reporting a fire, an accident, a burglary, an injury, or whatever the case may be. From there, let the Public Safety Communications Specialist ask the questions. They will also ask questions regarding your situation, such as the name and description of any other persons involved and other pertinent information. Please be patient. Help is on the way, even while you are talking with the person taking your call.
How Much Does It Cost to Call 9-1-1?
Calling 9-1-1 from MOST telephones is free. Cell phone companies typically do not charge minutes for calls made to 9-1-1 (which is why an old cell phone without service can still make a 9-1-1 call); and calls made from your home, businesses, and most pay-phones are free.
What Should I Do If I or My Child Dial 9-1-1 By Mistake?
Don’t hang up, stay on the line! Everyone makes mistakes and there is no penalty for accidentally dialing 9-1-1. The Specialist who answers your call will want to verify your name, address and phone number; and make sure there really is no emergency. If you do hang up, you can be sure a Specialist will call you right back to confirm that you are safe. If no response is received on the attempt to call you back, the police will be dispatched.
How will my VoIP phone work with 9-1-1?
Depending upon the carrier, your phone may not route to 9-1-1. Click here for additional information.