Do I have to apply for the program?
No. This program will automatically be billed beginning May 1, for all residential customers. The sewer charge on your utility bill created on or after May 1, will be based on your winter quarter average.

How does the averaging program benefit me?
Once your winter quarter average has been determined, your sewer consumption will remain the same for the next 12 months. You will not have extensive outdoor water usage influencing your fee since we are using winter months for averaging.

Will my average ever change?
The WQAP will be conducted annually, using the set winter months. Your calculated average sewer consumption will not change from month to month. However, in the event of a sewer rate increase/decrease, the actual sewer charge may change slightly when the new rate is applied.

What happens if I establish a new account and don’t have a consumption history?
New residential customers will be assessed at a rate equal to the residential 3-year winter average or their personal average from at least three months of the most recent winter period.  From that point, the yearly winter period will be used for calculating an average.  Each resident will build up to a three year rolling average.  For customers with less than three billings during the winter period, sewer will be billed at the rate equal to the city residential average. You will then have your consumption averaged during the next winter quarter averaging period.

Do you still read my water meter monthly?
Yes. We must read your water meter in order to determine how much water you should be billed for in a given month. Remember – the winter quarter average only applies to your sewer charge.

For additional questions, please call us at 972.941.7105.