Skip Navigation LinksHome > Departments > CUS > General Information > Service Fees
Service Fees
The City of Plano Customer and Utility Services Department offers a variety of services to our customers. Some services require a minimal fee. A service fee is charged for some non-emergency services. If you have any questions regarding whether you will be charged for a service, always ask. The following is a summary and brief description of service fees.

NEW CONNECT FEE
This is a one-time charge for initiating new service.
Service Connect Monday through Friday 8:00 a.m. – 4:59 p.m $20.00

After Hours Service 

$50.00

Weekdays 5:00 p.m. – 9:00 p.m., Saturdays & Holidays 8:00 a.m. – 9:00 p.m. Non-Emergency service calls will not be accepted at anytime on Sundays.                                                           






TEMPORARY SERVICE
Normally used by landlords to make a house ready for occupancy. This service is for a maximum of 20 days and includes 1,000 gallons of water and sewer. Usage over 1,000 gallons will result in additional charges. $69.17

METER TEST FEE
1 inch meter $35.00
2 inch meter $75.00
3 inch or larger meter $250.00 minimum
If you think your meter is measuring your water usage inaccurately, we will test it for you for a fee, payable in advance of scheduling the test. If the results of the test indicate that the meter is inaccurate, outside the industry standards, the fee will be refunded.

NON-EMERGENCY TRIP FEE
Most often this is for turning water off so that customers can make plumbing repairs.
Monday through Friday 8:00 a.m. – 5:00 p.m

$20.00



CUT-OFF FEES*
These fees are charged if service is terminated for non-payment.

Delinquent Fee
(This fee also applies should additional time be given to pay a delinquent account.)

$15.00
Reconnect Fee 

Monday through Friday 8:00 a.m. – 4:59 p.m.
Monday through Friday 5:00 p.m. – 9:00 p.m.

Saturdays & Holidays 8:00 a.m. - 9:00 p.m.
*In addition, at least a minimum supplemental deposit of $10 is also required; however, reinstatement of full deposit or additional deposits may be required.

$20.00
$50.00

$50.00

NSF CHECK CHARGE

Returned check charge
*In addition, cut-off fees apply if service is terminated.

$25.00*

Home   |   Calendar   |   Contact   |   Request Service   |  

Copyright 2009 The City of Plano. 1520 Avenue K, Plano, TX 75074. Map to City Hall
Questions or comments? Email webmaster@plano.gov or call (972)941-7000. Privacy Policy