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All information about your water service and billing or payments for water, sewer, garbage collection and drainage fee is available 24 hours a day seven days a week using our online system. You can access all account activity for the past 36 months of history. If you are unable to find the answers online, you can contact our office at: Telephone Numbers Customer Service 972-941-7105 IVR Interactive Voice Response 972-941-5040 Mailing Addresses Customer & Utility Services P O Box 861990 Plano, TX 75086-1990 Municipal Center - City Hall 1520 Avenue K Plano, TX 75074 Map Directions : Hwy 75 to 15th Street. Exit and go east to Municipal Avenue. Turn north on Municipal Avenue. The Municipal Center is on the left. Building A ( adjacent to Maribelle Davis Library ) 7501 N. Independence Parkway Plano, TX 75025 Map Directions: Hwy 75 to Legacy Drive. Exit and go west to Independence Parkway. Turn north on Independence to Maribelle Davis Library, Building A.