City of Plano

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Contact Information

All information about your water service and billing or payments for water, sewer, garbage collection and drainage fee is available 24 hours a day seven days a week using our online system. You can access all account activity for the past 36 months of history. If you are unable to find the answers online, you can contact our office at:

Telephone Numbers
Customer Service	972-941-7105
IVR Interactive Voice Response	972-941-5040
Emergency After Hours	972-727-1623
Environmental Waste Services (garbage, recycling, etc.)	972-769-4150
Sewer Repair	972-769-4160
Water Quality Questions	972-769-4160
Mailing Addresses Customer & Utility Services P O Box 861990 Plano, TX 75086-1990 Hours of Operation 8:00 AM to 5:00 PM, Monday – Friday (Building A closed from 1-2 pm for lunch) Municipal Center - City Hall 1520 Avenue K Plano, TX 75074 Directions: Hwy 75 to 15th Street. Exit and go east to Municipal Avenue. Turn north on Municipal Avenue. The Municipal Center is on the left. Map Building A ( adjacent to Maribelle Davis Library ) 7501 N. Independence Parkway Plano, TX 75025 Directions: Hwy 75 to Legacy Drive. Exit and go west to Independence Pkwy. Turn north on Independence to Maribelle Davis Library, Building A. Map

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