The City of Plano

Search This Site Go

City of Plano Home Departments Calendar News City Hall Online Services

Utilities


Having basic knowledge of your utility main controls is vital in the case of an emergency in greatly reducing property damage. Educate all members of your family and make sure they are familiar with the locations of the valves and switches of electric, gas, and water mains and how to operate them.

Water:
Water is a huge contributor to property damage, but it can also cause a severe hazard when exposed electronics come in contact with it.  Make sure the water main in your home or building is shut off when there is a severe leak.

  • Your water valve can usually be found outside by the curb with a heavy circular covering on it.
  • To shut off your water, turn the valve clockwise.

Electricity:
Electricity can get out of control during an emergency and your family needs to be prepared in handling situations in which exposed wiring or electricity is electrifying other items. The safest, most certain way of dealing with electrical emergencies is to simply avoid electronic devices and shut them off as soon as possible.  Locate the main electric switch in your home; it may be a pull handle or large circuit breaker in your fuse box. Make sure you know how to shut off the electricity when any of the following occurs:

  • During a complete blackout you detect a burning smell
  • If surrounding pieces of switches or plugs turn black or is hot to the touch.
  • In large devices that usually work properly, burning is occurring.
  • You smell burning insulation (very distinct).

Natural Gas:
Gas leaks cause explosions and fires when they go undetected and not handled properly. The main for your gas supply should be located next to your gas meter, usually, located in the back of your home. Due to the difficulty and precaution of turning the gas utility back on; the process usually takes several days, so only turn it off if you detect a leak and are ABSOLUTELY SURE.

 If leak is detected:

  • Shut off the main valve and ventilate home by opening windows and doors:
    • Keep a crescent wrench near gas main for emergency shut-off
    • To turn off the gas, turn the lever a quarter turn. The gas is off when the lever crosses the direction of the pipe across the flow.

  • In presence of a gas leak DO NOT USE CANDLES OR ANY OPEN FLAME DEVICES.
  • DO NOT ATTEMPT TO TURN YOUR GAS BACK ON - CALL YOUR LOCAL NATURAL GAS UTILITY.

For Additional Information Regarding Local Plano Utilities:  

 

PLEASE CONTACT IMMIGRATION AND CUSTOMS ENFORCEMENT FOR ANY IMMIGRATION RELATED QUESTIONS 1-800-375-5283 OR VISIT U.S. I.C.E HERE.