Ø       Planning Department (See programs within divisions)

v      View contact list – OR, view Resident Service Guide

v      Planning Division

                           Comprehensive Planning

v      Community Services Division

                            First-time Homebuyers Program

                            Housing Rehabilitation Program

                            Housing Assistance Programs

                            Fair Housing

                            Day Labor Center

                            Neighborhood Planning Program

v      Geographic Information Systems (GIS)

Ø       Property Standards Department

v      (972) 941-7124 – OR, view Resident Service Guide

Ø       Police Department

v      View phone number list – OR, view Resident Service Guide

v      Neighborhood Police Officers (NPO) Unit

                           (972) 941-7401 ext. 6168 or brade@plano.gov

v      Crime Prevention Unit (CPU)

                           (972) 941-2431

Ø       Public Works Department

v      (972) 769-4140 – OR, view Resident Service Guide

Ø       Parks & Recreation Department

v      (972) 941-7250 – OR, view Resident Service Guide

Ø       Transportation Engineering Division

v      (972) 941-7151 – OR, view Resident Service Guide

Ø       Environmental Waste Services Customer Service

v      (972) 769-4150 – OR, view Resident Service Guide

v      View contact list

Ø       Animal Services

v      (972) 769-4360 – OR, view Resident Service Guide

Ø       Plano Centre (Plano Convention Centre)

v      (972) 941-5840 – OR, visit www.planocentre.com

Q:  What is the Plano Homeowners Council (PHC)?

A:  The Plano Homeowners Council (PHC) is a non-profit organization made up of mandatory and voluntary HOA Board Members representing homeowners associations throughout the City of Plano.  The Homeowners Council seeks to educate homeowners, HOAs, and the community at large concerning topics of interest to homeowners and homeowner associations.

Click here for more details!

Q:  Can you help me find an HOA?

A:  YES!  View the Interactive HOA Map-Contact Database

Q:  How do I register my HOA with the City of Plano HOA Contact Database?

A:   Fill out and submit the online HOA Directory Registration Form

Q:  Can you help me find general information about HOAs?

A:  YES!  View the HOA Information site for details.

Q:  Can you help me find a management company?

A:  YES!  View the HOA Information site for details.

Q:  Are my HOA bylaws on file with the City or County?

A:  The City of Plano does not retain HOA bylaws.  However, some HOAs file bylaws with Collin County.  Visit the Collin County Clerk Web site and use the Deed Search Tool to search for your HOA bylaws.  If you need further assistance, contact the Collin County Clerk’s office at (972) 548-4185.

Q:  What are property standards violations?

A:  A violation is an act that does not comply with the property maintenance codes and/or zoning ordinances established by the City of Plano.

Click links to view:

• Common Code Violations

• Common Zoning Violations

Q:  How can I report property standards violations to the city?

A:  Several ways.  You can report violations anonymously online, over the phone, in person, or by mail.  Utilize the online Citizen Service Request System to register a complaint.  Other complaint registration options are noted below.

Other complaint registration methods are as follows:

Phone - Call (972) 941-7124 to connect to our specially trained customer service representatives who are ready to help you with your requests.

E-Mail - All e-mail complaints should be forwarded to Administrative Assistant staff at psdsupport@plano.gov.  The e-mail should include the address of the property in question and a brief description of the concern or type of violation.  Please note if you would like feedback in reference to the matter.

Walk Ins & Mail - You may also register your complaint by simply walking into our downtown location and speaking with a representative of our department or by sending mail to the following address:

Q:  If I live in a mandatory Homeowners Association (HOA), do I adhere to my HOA’s property maintenance regulations or the City of Plano’s?

A:  All properties must be in compliance with City codes and ordinances regardless of HOA stipulations.  However, If you reside in an area where Homeowners Association (HOA) membership is mandatory, you might be expected to adhere to the bylaws and/or CC&R's (Covenants, Conditions, and Restrictions) established by the HOA.  The City of Plano cannot determine the status or type of homeowners’ association or neighborhood association you reside in.  Additionally, the City of Plano does NOT have authority, and cannot intervene, monitor, or oversee the actions or governing procedures of HOAs, NAs, or management companies.

Q:  When does the City pick up my trash?

A:  View Trash Collection Schedules for details.

Q:  Where do I place my trash receptacles?

A:  View Trash Collection Tips for details.

Q:  Where can I get more information on recycling?

A:  Click here for details.

Q:  How do I recycle electronics?

A:  View Electronic Recycling for details. 

Q:  How do I recycle paint and other household chemicals?

A:  Click here for details!  Also, please visit the Household Chemical Reuse Center Web site! 

Q:  What does it mean to Live Green in Plano?

A:  To Live Green in Plano means to create a community in which we protect our environment by conserving resources, minimizing waste, and reducing toxic products and materials.  Ultimately, these efforts will ensure we have healthy ecosystems and sustainable neighborhoods.  View the Live Green in Plano Web site for more details!

Q:  How do I dispose of batteries? 

A:  Click here for details.

Q:  My trash cart is damaged. Can I replace it?

A:  YES!  Click here for details.

Q:  My neighborhood would like to organize a clean-up project.  Can the City help us with this project?

A:  Yes!  The City of Plano offers the Neighborhood Dumpster Program for homeowners associations and voluntary neighborhood associations.  The City of Plano also provides a City-wide Clean-up Program.  Follow links for details!

Q:  I need information about alarm permits.  Where do I go for this information?

A:  Visit the Plano Police Department Alarm Permits site for the information you need.  Also, visit the Alarm Permits FAQ’s site! 

Q:  How do I report street light outages?

A:  Visit Oncor's site or call 1-888-313-4747 to report street light outages.  If CoServ serves your area, call 940-321-7800 to report street light outages. 

Not sure who to call?  View this map for help!  Note: TXU areas are now Oncor areas.

Q:  My neighborhood wants to establish a neighborhood crime watch group.  What do we do?

A:  Call the Plano Police Crime Prevention Unit at (972) 941-2431 or visit the Crime Watch Web site for more details.

Q:  What is National Night Out and how do we participate?

A:  View the Plano Police National Night Out site for details.

Q:  We have speeding problems in our neighborhood.  How do we address these problems?

A:  The City of Plano has established a process to address speeding concerns on residential streets.  The Police Department and Transportation Division work together to combat high-speed traffic and stop sign runners to ensure neighborhood safety. 

Citizens should submit a request for Special Enforcement in the problem area(s).  Police officers will increase enforcement to alleviate the problem. 

Q:  Who do I contact to have my alley, street, sidewalk, or water leak repaired?

A:  Public Works!  Click here to issue complaints/request repairs.

Q:  What are the rules for parking on residential streets?

A:  The Residential Parking Rules document highlights some of the most frequently requested answers regarding parking on residential streets.  Please contact Transportation Engineering at 972-941-7151 if you need additional information.