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Activity in the Plano Public Safety Communications Department can vary widely. At times the Center is quiet, with an almost eerie silence. However, more often than not, the Center is a beehive of activity; a controlled chaos, of phones ringing, printers printing, dispatchers and calltakers talking, and emergency alarms sounding. Through even the busiest times, Communications Specialists process a steady stream of calls and requests for police/fire services. Here are some interesting statistics about the volume of calls processed.
| CURRENT YEAR - 2006 January 2005 9-1-1 Calls Received: 167,337 Non-Emergency Calls Received: 261,475 Police / Fire / EMS Calls Dispatched: 189,703
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