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Plano Initiates City Service Prioritization Study


For Immediate Release: Nov. 13, 2006                                                        
Contact: LaShon Ross
Director of Human Resources
Phone: (972) 941-7422 
lashonr@plano.gov

Plano Initiates City Service Prioritization Study
It’s your money; it’s your Plano; so you decide.


To continue providing services in a manner consistent with what Plano citizens are accustomed, the City of Plano has developed a “Service Prioritization Study.” Data for the study will be collected with an online and telephone “Where should the money go?” survey, beginning Wednesday, Nov. 15, 2006. The intent of this survey is two-fold: to educate Plano citizens on how efficiently City funds are utilized in providing services and to gauge citizen opinions on the value of services.

The survey will be available at www.plano.gov and can be accessed online at all Plano libraries. Some citizens will be called by National Service Research, the company assisting the City of Plano with the random telephone survey. Survey responses will be collected through Wednesday, Dec. 6, 2006.  Then sometime in January, the results will be posted. Only two responses per valid residential address will be accepted for the survey. The survey has been structured to gather as much information as possible in the shortest amount of time. The City respects and appreciates the time given to answer the survey.

Plano
residents are encouraged to express their thoughts on critical and valued service areas by logging into the City’s Web site, www.plano.gov, and completing the “Where should the money go?” survey. 

As this study evolves in future years, citizens will be asked to continue providing input needed to fund and deliver services desired throughout the community. Citizen input remains a key component to planning and decision-making by the City Council and staff. Consequently, it is important citizens indicate how they prefer their tax dollars be spent.  The City of Plano strives to ensure its citizens receive the highest level of service at all times, delivered in the most cost-effective manner. Meeting this goal requires constant attention to service delivery, customer demands, industrial technologies and budget targets.  The City leadership believes planning is key to continuing the reputation of excellence Plano has earned.