Apartment Scores

On September 27, 2004 the City of Plano adopted the 2003 International Property Maintenance Code (IPMC) with certain amendments.

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About Property Standards

Property Standard Specialists are assigned specific areas to inspect residential, commercial and industrial districts for compliance with city code and zoning ordinances, and to assist in the education of residents and business owners in code and ordinance matters.

Property Standards Employee Districts

Property Standards Substandard Structure Districts Map
Property Standards Rental Inspection Districts Map

Register A Complaint

There are several ways you may register a complaint with our department.

The citizen service request system is an online data base that will log your complaint with the department. The complaint is then processed accordingly. Click on a link below for the appropriate complaint form.

• Accessory Structures
• Auto Repair from Residence
• Fence Maintenance
• Graffiti
• High Grass and Weeds
• Home Occupations
• Junked Vehicles
• Low Tree Limbs & Branches
• Off-Street Parking
• Open Storage
• Other
• Trash and Debris

You may also register a complaint by the following methods:

Phone - Call (972) 941-7124 to connect to our specially trained customer service representatives who are ready to help you with your requests.

E-Mail - All e-mail complaints should be forwarded to Administrative Assistant staff at psdsupport@plano.gov . The e-mail should include the address of the property in question and a brief description of the concern or type of violation. Please note if you would like feedback in reference to the matter.

Walk Ins & Mail - You may also register your complaint by simply walking into our downtown location and speaking with a representative of our department or by sending mail to the following address:

If you have a question about regulations, visit the City of Plano's Municipal Code of Ordinances.

Code Compliance

Based on the power to protect the health, safety and welfare of all citizens, Property Standards conducts inspections to ensure compliance to city code.

Common violations:

• High Grass and Weeds

• Trash and Debris

• Junked Vehicles

• Tree limbs and branches (extending into right-of-way)

• Graffiti

• Fence Maintenance

Zoning Compliance

Zoning is used to implement the land-use plan and allows the City to set aside specific areas for residential, commercial, industrial, and other forms of urban development.

Specialists enforce zoning to ensure that residents and businesses comply with zoning ordinances within designated zoning districts.

Common violations:

• Auto Repair from Residence

• Open Storage

• Home Occupations
  
  
• Off-street Parking
  
  
• Accessory Structures
  
  
• Illegal Zoning Use