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1. Where are you located and what are your hours?
2. How do I file a complaint about an animal issue or irresponsible pet owner or otherwise request service?
3. What pets are available for adoption?
4. What do I need to do if I have lost/found an animal?
5. How do I give up my pet for adoption?
6. Can I surrender my pet to be put to sleep?
7. How do I schedule an appointment to have the animal that I adopted vaccinated against rabies?
8. What do you do about wildlife?
9. A bobcat or coyote was spotted in my neighborhood, what should I do?
10. I found an abandoned baby rabbit/bird/squirrel/other wildlife, what should I do?
11. Are chickens allowed in Plano?
12. Are wildlife a threat to my pets?

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1. What is Plano's total operating budget?
2. What is Plano's total General Fund Budget?
3. What is Plano's current Ad Valorem tax rate? Break down by funds.
4. What is Ad Valorem?
5. What is the Sales Tax rate in Plano?
6. What portion of the Sales Tax does the City of Plano receive?
7. What is Operating Budget?
8. How is the Community Investment Program (CIP) developed and financed?
9. What are General Obligation Bonds?
10. What is an Enterprise Fund?
11. What is an Internal Service Fund?
12. What is Capital Outlay?
13. What is the City of Plano's fiscal year?
14. Where can I get a copy of City of Plano budget?

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1. What is a building permit?
2. What is the value of a permit?
3. When do I need a permit?
4. What projects typically require a building and/or zoning permit?
5. When is a permit not required?
6. What does a permit cost?
7. How does the City make sure people are getting building permits when they are required?
8. How do I know who has an approved building permit and who does not?
9. Whose responsibility is it to see that the building code is followed?
10. How long does it take to get a building permit?
11. Is there a time limit or expiration date on permits?
12. What is the difference between a setback and a utility easement?
13. What are the City’s rules concerning prefabricated metal sheds and carports?
14. What should I look for in a contractor?
15. Who must be licensed?
16. Should I take the permit out for the contractor?
17. If I am having problems with my house (siding rippling, roof leaking, foundation cracking), will the City inspect it and tell me what is wrong?
18. Before I start digging, what do I need to do?

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1. Who can I contact for minor home repairs?
2. What programs are offered for major home repairs?
3. Who do I contact to complete court-ordered community services?
4. Where can I get rent/utility assistance?
5. Is there a fee to attend the First Time Homebuyer Class?
6. Can I use your down payment assistance program if I am buying in the Plano School District but not in the city limits of Plano?

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1. Why does this site not work in my browser?
2. How do I register to use online services?
3. How do I change my Internet registration information?
4. How do I change my Internet account recurring credit card information?
5. Where is the Water/Utility Services Department located?
6. What are your hours of operation?
7. Do you offer services via the Internet?
8. Do you have a drive in window?
9. Do you have a night drop?
10. Do you accept credit cards?
11. Do you offer payment by bank draft?
12. What do I need to start new service?
13. Is my account information confidential?
14. Does everyone need to pay a deposit to start new service?
15. Is my payment posted to my account on the same day it is received?
16. Is my water meter read each month?
17. Why is the charge for sewer sometimes higher than the charge for water?
18. How do you calculate the charges that appear on the bill?
19. Why do I have a blue tag on my door?
20. Where does our water come from?
21. Why does my water taste/smell bad?
22. Do you give credit for water leaks?
23. If my trash container is lost or stolen how do I get another one?
24. Will the sewer charge be affected when filling a swimming pool?
25. How do I sign up for eBill?
26. Why do I have to provide a lease agreement or landlord's rental letter for residential rental properties?
27. Can I pay my water/utility bills somewhere else?

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1. What is the difference between a watch and a warning?
2. Does the City of Plano have public storm shelters?
3. What are the Outdoor Warning System sirens for?
4. What should I do when I hear the Outdoor Warning Sirens?

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1. What road construction projects are currently being worked on in Plano?
2. Why does a left turn arrow come on even when there is no traffic turning left?
3. How do Single Point Urban Interchanges (SPUI) compare to traditional interchange designs?
4. How do I get a school zone?
5. How do I report malfunctioning signals, downed signage, and faded pavement markings?
6. Who should I call to report a problem with a DART bus route, bus stop, or train gate?
7. How can a citizen participate in DART bus/rail service planning or make contact with DART board representatives?
8. Where can I get more information on the red light camera program?
9. Where can I find summary information on the ordinances governing motor vehicles and traffic in the City of Plano?

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1. What is the city doing to prevent the spread of illnesses caused by mosquitos?
2. What can I do to help prevent the spread of illnesses caused by mosquitos?
3. What is a vector?
4. What is the West Nile Virus?
5. What are the symptoms of West Nile Virus?
6. How does West Nile Virus spread?
7. What should I do if I find a dead bird in my yard?
8. Beside birds can other animals be infected with West Nile Virus?
9. Where can I get shots/ immunizations?
10. What is Zika Virus?
11. What are the symptoms of Zika Virus?
12. How is the Zika Virus spread?
13. Is the Zika Virus in Texas yet?
14. Where can I find information on the Zika Virus and pregnancy?
15. Are we going to spray for Zika?
16. What is our response if we have a positive Zika case?
17. What is the difference in response between Zika and West Nile Virus?
18. Will the pesticides hurt my family or my pets? What about other animals?

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1. What is my trash/recycling/bulky waste day?
2. My garbage/recycling cart has a bad odor. What should I do?
3. My trash/recycling cart has a crack or a missing wheel. What should I do?
4. What is the monthly refuse fee on my Plano Utility Bill based on?
5. Where can I dispose of bulky waste myself?
6. How do I schedule a chemical collection?
7. What do I do with old cooking oil?
8. How do I recycle light bulbs or lamps?
9. Where can I recycle styrofoam peanuts?
10. Where can I recycle wire hangers?
11. Where can I recycle non-working Christmas lights?

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1. Where is Accounts Payable located and what are the hours of operation?
2. Can I drop off my invoices?
3. Where can I mail an invoice?
4. Where can I mail payment?
5. How can I replace a stale dated or lost check?
6. Can I pick up my check?
7. What is the status of my payment?
8. I need information about my 1099.
9. I have a new Tax ID number. Who do I need to inform?
10. I have a new address. Who do I contact?
11. Who handles returned checks?
12. Who are the City's financial advisors?
13. How does a broker apply to be an approved broker for the City?
14. How does a citizen purchase City of Plano bonds?
15. Who collects property taxes for the City? What is the phone number?
16. Who do I contact to request a Homestead Exemption for property taxes?
17. Who collects and handles the City's revenue?
18. How do I submit a Public Information Request?
19. What is the City of Plano’s Fiscal Reporting Period?
20. What property is listed on the City of Plano’s Unclaimed Property site?
21. Who has to collect hotel taxes?
22. What is the hotel tax rate?
23. What government agency handles hotel taxes?
24. Is there hotel tax on meeting or banquet rooms?
25. Who is exempt from paying state and local hotel taxes?
26. Why do some hotels collect tax after a permanent resident gives written notice?
27. Are Texas state agencies and their employees exempt from hotel taxes?
28. Are local government agencies and their employees exempt from hotel taxes?
29. How does a hotel guest claim an exemption?
30. What do hotels need to verify an exemption?

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1. Who has to collect hotel taxes?
2. What is the hotel tax rate?
3. What government agency handles hotel taxes?
4. Is there hotel tax on meeting or banquet rooms?
5. Who is exempt from paying state and local hotel taxes?
6. Why do some hotels collect tax after a permanent resident gives written notice?
7. Are Texas state agencies and their employees exempt from hotel taxes?
8. Are local government agencies and their employees exempt from hotel taxes?
9. How does a hotel guest claim an exemption?
10. What do hotels need to verify an exemption?

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1. Why is a fire engine sent when I call for an ambulance?
2. Why does Plano Fire-Rescue charge an ambulance transport fee to tax-paying citizens?
3. Why was my ambulance ride to the hospital so bumpy and uncomfortable?
4. What type of fire extinguisher is best for my home?
5. Can I get my blood pressure checked at the fire station?
6. Where can I purchase biodegradable lawn debris bags?
7. Can I get a break on my insurance by putting a fire sprinkler system in my home?
8. Where can I get a burn permit?
9. Can I grill on my apartment's balcony or patio?
10. Can I have a Chimenea or fire pit in my back yard?
11. Does Plano-Rescue host a Citizens Fire Academy?
12. Does Plano Fire-Rescue host birthday parties at the Plano fire stations?
13. Does Plano Fire-Rescue install or check child car seats at the Plano fire stations?
14. I am interested in a job with Plano Fire-Rescue. How do I go about applying?
15. Does Plano Fire-Rescue give away smoke alarms at the Plano fire stations?

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1. Can you buy flood insurance if you are located in a high-flood-risk area?

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1. How long does the certification process take?
2. For what period of time is the certification good for?
3. What if I'm a customer and question if a business is doing what it claims on your website?
4. Why don't all businesses, i.e. dry cleaners or auto shops have an opportunity to become certified?

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1. Why heritage preservation?
2. Why would I want to own a heritage property?
3. Are there any financial incentives available to owners of designate heritage resources?
4. How does the tax exemption program work?
5. How does owning a heritage resource or property in a district affect me as a property owner?
6. Can I still make changes to my property?
7. How do I apply for a Certificate of Appropriateness?
8. Will I be required to restore my building or make improvements just because I own a heritage resource?
9. Does the City provide any services to help residents with applying for a Certificate of Appropriateness?
10. How do I get more information about the City of Plano’s Heritage Preservation Program?

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1. Where is the City of Plano Human Resources office located?
2. Why does the job application system say the page is not found or requests me to log in again when I enter my employment information?
3. Who may I contact to ask about the status of my application?
4. How do I know if I am qualified for the job?
5. Should I turn in a resume with my application?
6. Can I submit my resume instead of completing the job application form?
7. Can I leave anything blank on the application?
8. May I apply for several positions at once?
9. Why did I not receive an email message that you have received my application?
10. I sent an email to PSMail@plano.gov and did not receive a response.
11. How long does my application stay on file?
12. Will I be informed if I did not get the job I interviewed for?
13. Do I have to take a drug test to become an employee of the City of Plano?
14. Do I have to take any skill tests to qualify for a job?
15. Does everyone who works for the City of Plano get benefits?
16. Does the City of Plano participate in Social Security?

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1. What is the City doing to prevent the spread of West Nile Virus?
2. What can I do to help prevent the spread of West Nile Virus?
3. My trash/recycling cart has a crack or a missing wheel. What should I do?
4. What is my trash/recycling/bulky waste day?
5. I have some old paint and household hazardous chemicals I want to get rid of. How do I schedule a chemical collection?
6. What days of the month and times of day can I currently water my lawn?
7. I have a question about my water bill, who should I call?
8. I see a neighbor/business watering at the wrong time. How can I report this?
9. How can I report water waste or a water leak at a City facility?
10. Why does the Plano Fire Department charge an ambulance transport fee to tax-paying citizens?
11. Is there a Crime Watch group in my neighborhood?
12. How do I find out how much a traffic ticket will cost?
13. How do I file a police report?

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1. Where can I pay my fine in-person?
2. Where can I mail my fine payment?
3. How can I pay my fine online?
4. How do I get a refund on my bond?
5. What is a Court of Record?
6. Why would a Municipal Court become a Court of Record?
7. How much does it cost to appeal a case from a Court of Record?
8. Can you tell me if my driver’s license is suspended?
9. Can you tell me when I last took a Driver Safety Course?
10. Where do I go for a marriage license or birth certificate?
11. Where is the Justice of the Peace Court? Tax Assessor?
12. Is there a Department of Public Safety (DPS) located in Plano?

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1. What is an on-street bicycle route?
2. What is the background of the on-street bicycle routes?
3. What is the purpose of an on-street bicycle route network?
4. Where will the on-street bicycle routes go?
5. What will the signage be?
6. What do the numbers mean?
7. What other cities have designated on-street bicycle routes that connect to Plano?
8. What cities currently connect or will connect to Plano with on-street bicycle routes and/or multi-use recreational trails?
9. Which cities in North Texas have plans for on-street bicycle routes?
10. How can I plan a route?
11. What are the laws for bicycling on the streets?
12. What are the rules for bicycling on the multi-use recreational trails?
13. What bicycle repair shops are located in Plano?
14. What are the local cycling clubs in the Plano/North Texas area?
15. Who can I contact for more information?

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1. What is Adapted Recreation?

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1. How do I register for a class?
2. How can I purchase a recreation center membership?
3. Where are Plano Recreation centers and pools located?
4. How do I reserve a pavilion?
5. Where can I find information about Youth and Adult Sports Leagues?
6. How can I find a sports field for team practice?
7. Where are Plano parks?
8. How can I find information about the Adopt a Tree program?
9. How can I volunteer?
10. Where can I swim in Plano?
11. How can I become an instructor at one of your facilities?
12. How can I view current job openings?
13. How can I find trail information?
14. What is the status of construction projects?
15. Where can I find irrigation information?
16. How can I volunteer to cleanup a park or creek?

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1. May I bring in my own caterer? May we bring in our own alcohol?
2. How many guests can your facility seat?
3. How soon can I book an event? Will you hold a date? How do I secure a date?
4. What does the room fee include?
5. What additional costs do I face?
6. May I decorate the room?
7. May I bring a display vehicle into the Hall?
8. May we distribute food samples from our booth?
9. Do you allow outdoor signage or outdoor banners?
10. How do I find out if my date is available?
11. Can I bring my own specialty cake?
12. Are pets allowed?

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1. What should I do if I'm having a difficult time purchasing tickets for a show?
2. How can I rent one of your venues?
3. I lost something at the Courtyard Theater/Cox Playhouse/Amphitheater at Oak Point Park/McCall Plaza. Is there a lost & found?
4. Where should I park for events at Courtyard Theater/Cox Playhouse/ McCall Plaza?
5. Do your venues have ADA accessible seating?
6. Is there a dress code for your venues?
7. Do you have hearing assist devices?

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1. Why does the City of Plano have an Alarm Unit?
2. Who is required to have an alarm permit?
3. What if I operate my alarm system without having a valid permit?
4. When should I apply for an alarm permit?
5. Where are you located?
6. What is your mailing address?
7. What methods of payment do you accept?
8. What is the cost of an alarm permit?
9. How do I apply for an alarm permit?
10. How can I pay to renew my alarm permit and/or pay false alarm fees?
11. How do I update my contact information?
12. Are alarm permits transferrable?
13. How do I cancel my permit?
14. How much does a false alarm cost?
15. Can I appeal false alarm fees?
16. Is the Plano Police Department capable of receiving video if my alarm system is monitored with a camera system?

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1. How do I confirm that you received my registration form?
2. Do you have a study guide for the police entrance exam?
3. What type of questions are on the police entrance exam?
4. When is the next Civil Service Test?
5. How do I sign up for the Civil Service Test?
6. What are the educational requirements to be a Police Officer Recruit with the City of Plano?
7. What is the current salary for Police Officers?
8. What are the requirements for a lateral transfer to the Plano Police Department from another agency?
9. Do I have to be a U.S. Citizen?
10. How old do you have to be to become a City of Plano Police Officer?
11. How do I find out about other jobs within the City of Plano Police Department?

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1. Is there a Crime Watch group in my neighborhood?
2. Do I need an alarm permit?
3. How do I get a copy of my Criminal Record?
4. How do I find out how much a traffic ticket will cost?
5. Is the cost of fingerprinting 'per card' or for the entire session?
6. Where can I get fingerprinted?
7. How can I get a copy of an accident report?
8. How do I file a police report?
9. How do I report Child Abuse?
10. I disagree with the motor vehicle crash report the Police Officer filed, how can I tell my side?
11. How can I compliment or complain about Police services?
12. What happens to the complaints filed against Police Officers or other employees by citizens?
13. Is there a teen curfew in Plano?
14. Can I get a permit to carry a handgun?
15. Where may I obtain more information about the Plano Police Department's Citizens Police Academy?
16. Do I need a permit to have a garage sale?
17. Does the Plano Police Department have a Reserve Officer Program?
18. I have speeders on my street. How can I get a Police Officer to come catch them?
19. How can I become a Plano Police Department employee?
20. Does the Plano Police Department have any programs for young teens?

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1. What is the physical address of the Plano City Jail?
2. What are the hours of the Plano City Jail?
3. What type of facility is the Plano City Jail?
4. What is the physical address of the Collin County Detention Facility?
5. How can I find out if someone is in the Plano City Jail?
6. What does it mean when a person is 'booked' into Jail?
7. What occurs during a 'Magistrate's Hearing'?
8. When are prisoners seen by a Magistrate?
9. What is 'Pre-Trial Release'?
10. What is 'Jail Credit'?
11. Is 'Jail Credit' applied to all arrests?
12. When may I visit a prisoner?
13. What items may I bring a prisoner?
14. How may I get a prisoner's property?
15. May a prisoner make free telephone calls?
16. What is a 'Capias Warrant'?
17. What is a 'Capias Pro Fine Warrant'?
18. How can a prisoner resolve a City of Plano Class C misdemeanor warrant?
19. How can a prisoner resolve a Class C misdemeanor warrant issued from another city?
20. Will City of Plano employees recommend a bail bond company or an attorney?
21. Where are impounded vehicles stored?
22. Where are prisoners picked up upon being released from the Plano City Jail?

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1. What alternatives are there if online incident reporting is not right for me?
2. What if the incident happened outside the city limits of Plano? Can I file a report using this system?
3. What is physical evidence?
4. How do I file a police report?

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1. How did the gun laws change in Texas?
2. When do the changes become effective?
3. Who can carry a handgun in a public place?
4. Where can a license holder carry a handgun?
5. Where or under what conditions are license holders prohibited from carrying a handgun?
6. Where can a license holder carry a handgun on city property?
7. Can private property owners prohibit citizens from carrying a firearm on their property?
8. Can citizens carry a long gun such as a rifle or shotgun in public?
9. Should I call the police if I see someone with a firearm?

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1. Under what authority can the City of Plano impose a civil penalty for running a red light?
2. Why was I issued a Notice of Violation after making a right turn on red without stopping?
3. How do I make payment for a Notice of Violation?
4. How do I contest a Notice of Violation issued for violating C.O. 12-260?
5. Does a violation of this ordinance go on my driving record?
6. What if I wasn’t driving the car when the violation occurred?
7. What if I did not own the vehicle when the violation occurred?
8. What if my car was stolen when this violation occurred?
9. What if I run a red light and am cited by an officer, then receive a Notice of Violation in the mail for the same offense?
10. How does the system work?
11. Who is responsible for installation and maintenance of the Red Light Camera equipment?

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1. What is your contact information and where are you located?
2. Why are solicitor’s permits required within the City of Plano?
3. What is the process to obtain a Solicitor’s Permit?
4. What forms of government ID are accepted and should I provide with my completed application?
5. Is there a cost to obtain a Solicitor’s Permit?
6. What methods of payment do you accept?
7. How long is a solicitor’s permit valid for?
8. What do I do once my solicitor’s permit is expired?
9. What happens if I solicit for my business without a permit?
10. Can I get my Solicitor’s Permit issued to me and my staff immediately?
11. Once I submit the Solicitor’s Permit Application(s), can we solicit right away?
12. If I have a valid Solicitor’s Permit, do I still have to comply with any “No Solicitation” signs I see?
13. If I have a valid Solicitor’s Permit, and a residence has a “No Soliciting” sign, can I still knock on the door or leave any material on the mailbox?
14. What about mail boxes? Can I solicit by leaving my flyer/handbill on the mail box? Even if I have a valid Solicitor’s Permit?
15. Am I required to carry my valid Solicitor’s Permit while soliciting within Plano?
16. What about if I have a valid Solicitor’s Permit, but I just forgot it in my vehicle or at home?
17. If a resident or an officer asks to see my Solicitor’s Permit, am I required to show it to them?
18. What are the guidelines for handling unwanted solicitations and handbills at your home?

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1. Why are taxicab and limousine driver permits required within the City of Plano?
2. Are there any exceptions to needing to obtain a taxicab or limousine driver permit?
3. What is the process to obtain a Taxicab or Limousine Driver’s Permit?
4. What forms of government ID are acceptable and not acceptable to provide with my application?
5. What if you are not a U.S. Citizen?
6. Is there a cost to obtain a Taxicab or Limousine Drivers Permit? If so, how much?
7. Are there any other fees associated with taxicab or limousine permits? If so, what are they and how much?
8. What methods of payment do you accept?
9. How long is a Taxicab or Limousine Driver’s Permit valid for?
10. What do I do once my Driver’s Permit is expired?
11. What happens if I drive within the City of Plano without a valid City of Plano Taxicab or Limousine Driver’s Permit?
12. Are there any exceptions for not needing a City of Plano Taxicab or Limousine Driver’s Permit?
13. Where is the Permits Coordinator's office located?
14. What is your mailing address?
15. Can I get my Driver’s Permit issued to me immediately?
16. Once I submit my Taxicab or Limousine Driver’s Permit Application, can I legally drive my taxicab or limousine within the City of Plano?
17. What are the qualifications to qualify for a City of Plano Taxicab or Limousine Driver’s Permit?
18. Do you perform background checks on taxicab and limousine driver applicants?

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1. Is Tip411 100% anonymous?
2. What if I have an immediate situation that requires an emergency response?
3. Can police issue a Subpoena to identify the tipster’s information?
4. What happens when I send in a tip?

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1. When should I call 9-1-1?
2. What should I say when I call 9-1-1?
3. How much does it cost to call 9-1-1?
4. What should I do if I or my child dial 9-1-1 by mistake?
5. How will my VoIP phone work with 9-1-1?
6. Why do 9-1-1 call-takers ask so many questions?

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1. Where will I be taking the assessments?
2. What do I need to bring with me to the assessments?
3. What is proof of high school completion?
4. Will a college diploma / transcript count as proof of high school completion?
5. What is proof of US citizenship?
6. Will my social security card count as proof of US citizenship?
7. Why do I have to be a US citizen to get this position?
8. I am not yet 18, can I still apply for this position?
9. What are the assessments going to cover?
10. What is the dress code for the assessments?
11. I have taken these assessments at another agency, can I use those scores and skip this step?
12. How long does this pre-employment process take?
13. Do you offer a flexible work schedule?
14. What would disqualify me from this position?
15. Can I reschedule my appointment?
16. Can I just book a second appointment on your online calendar?
17. The website says that I need a secret code to secure an appointment, what is the secret code?
18. Can you work from home in this position?
19. Can you take these assessments after hours or on the weekend?
20. What shift are you hiring for?
21. I am not a US citizen, but I am authorized to work in the US. Can I still work as a 9-1-1 Call Taker – Police / Fire / EMS Dispatcher?

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1. What is my trash/recycling/bulky waste day?
2. What do I do with old cooking oil?
3. How do I recycle light bulbs or lamps?
4. How do I schedule a chemical collection?
5. Where can I recycle styrofoam peanuts?
6. Where can I recycle wire hangers?
7. Where can I dispose of bulky waste myself?
8. How do I register for a litter cleanup?
9. Where can I recycle non-working Christmas lights?

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1. How do I volunteer?
2. How do I decide which volunteer opportunity is right for me?
3. What opportunities do you have for teen volunteers?
4. Do you have internships for college students?

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1. Why do I see water coming out of a fire hydrant?
2. What irrigation controllers can be set to every other week watering?
3. Is hydrant flushing the only way to accomplish water flushing?
4. What days of the month and times of day can I currently water my lawn?
5. I have a question about my water bill, who should I call?
6. I see a neighbor/business watering at the wrong time. How can I report this?
7. How can I report water waste or a water leak at a City facility?

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1. Do I have to apply for the program?