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Animal Services Field Hours Monday - Friday 8:00 am - 7:00 pm
Saturday - Sunday 8:00 am - 5:00 pm Only emergency calls will be run after normal field hours
Animal Shelter HoursClosed MondaysTuesday - Friday 9:00 am - 6:00 pmSaturday - Sunday 10:00 am - 4:00pmANIMAL VISITS END 15 MINUTES PRIOR TO CLOSING
All found animals must be reported to Animal Services. Finders can bring the animal to our shelter anytime during our regular shelter hours or they can request that an Animal Services Officer pick the animal up from their residence. If you are willing to care for the animal until the owner can be located, please let us know when you report it. Please be advised that after five (5) days, you are considered the owner of said found animal and will be responsible to abide by all City Ordinances and State Laws, including rabies vaccination and city license requirements.
For more information, visit our Missing or Found Pets page. Missing or Found Pets
Tuesday - Friday 9:00 am - 6:00 pm
All animals that are surrendered by their owner immediately become the property of the City of Plano. While euthanasia is always a last resort, Plano Animal Services can never guarantee adoption for any animal that is surrendered to us and we therefore request that animals only be brought to us when no other housing alternatives are available. For more information about surrendering pets, including fees and other requirements, click on the link below. Visit our Pet Redemption or Surrender page
4028 W. Plano Parkway Plano, TX 75093 Ph: (972) 769-4360
Animal Shelter Hours Closed Monday
Tuesday - Friday 9:00 am - 6:00 pm
Saturday - Sunday*10:00 am - 4:00 pm *We do not provide this service on Saturdays or Sundays unless special circumstances require it.
The owner must sign an a euthanasia request form pay a $25.00 fee to perform this service. We request that residents bring their animal to the shelter but exceptions can be made for elderly and/or handicapped residents or special circumstances.
All euthanasia is performed by lethal injection and the remains are then cremated. Owners may not be present when the euthanasia is performed and no private cremations are offered. If the owner wants a private cremation or for remains to be returned to them, they must make arrangements with one of the local private crematories and let us know which company will be coming to pick the remains up at the time the animal is brought to the shelter. More information, as well as links to companies who provide private cremations, can be found on our Euthanasia & Cremation Services page. Visit the Euthanasia & Cremation Services page.
For low cost vaccination and sterilization services available to all pet owners, please visit our low cost services page. You do not have to adopt the animal from our shelter or even be a Plano resident to take advantage of these services. Visit our low cost services page.
Some simple advice from Jim Dunlap & Tammy Welch of the Plano ISD's Living Materials Center:Do's • Do keep small dogs and cats inside at night. • Do keep the covers secured on your trash receptacles. • Do keep your dog and cat on a leash (as required by city ordinance). • Do report the coyote/bobcat sighting to the DFW Wildlife Coalition (972-234-9453). • Do try to consider that they were here first.
Don’ts • Do not feed your pets on the back porch or leave food out overnight. • Do not walk your small dog in wooded areas. • Do not approach, chase, make noises at, throw rocks at or otherwise taunt a coyote or bobcat. • Do not approach any wild animal that appears trapped, injured, or sick. Contact Animal Services immediately at (972) 769-4360. • Do not ever try to touch a coyote, bobcat, or any other wild animal.
1. Keep your pets at home! All pets, including cats, are required to be physically confined to their owner’s property at all times. Following this law will greatly reduce the likelihood that a pet will come in contact with a wild animal. If they don’t have contact with wildlife, they can’t be hurt by them, but wildlife are actually not the biggest threat to at-large pets. In a study published in the Wildlife Society Bulletin, free-roaming cats were more likely to be injured or killed by car collisions, diseases (mainly from other cats), fights with other at-large pets, poisons (antifreeze, rat bait, etc.), complications of uncontrolled breeding, or cruelty inflicted by humans than they were to be preyed upon by wildlife.
2. Keep your pet's vaccines current! Preventative vaccines are available for many of the most common diseases that pets can get from wildlife and other at-large pets. Animal Services highly recommends that your pet be examined at least once a year by your veterinarian and that you always follow their advice regarding preventative vaccines and medications for common dog and cat diseases and parasites. State law and city ordinance require all pets have a current rabies vaccination at all times and failure to meet this obligation could result in fines to the owner and/or impoundment of the animal. These vaccinations are an important part of keeping your pet healthy and is the first line of defense for your family against certain diseases that are transmissible from animals to people.
General Fund: 34.38 centsGeneral Obligation Debt Fund: 14.48 cents
Learn more about the Community Investment Program.
1. Click on the “Register Now!” menu item on the left-hand side of the page.
2. Complete the Registration form, and then click the “Next Step: Register your utility account” button to continue.
Your account number, bill date (located in the top middle portion of your statement, this is NOT THE DUE DATE) and the amount due are required for registration. Important: For security reasons, the City cannot provide you this information over the telephone. This information must match your bill in order to successfully add the account. Also, should your email address change, please be sure to update your registration/profile. Now you are done! Using the left navigation bars or the buttons located at the top of the screen, you can access personal account information and pay your bill online.
Login to your account NOW!
Warning A warning is issued when a hazardous weather or hydrologic event is occurring, is imminent, or has a very high probability of occurring. A warning is used for conditions posing a threat to life or property.
What you should do:Activate your personal emergency plan Take shelter immediately Listen to local radio or TV for updates and information on what further actions to take
WatchA watch is used when the risk of a hazardous weather or hydrologic event has increased significantly, but its occurrence, location, and/or timing is still uncertain. It is intended to provide enough lead time so that those who need to set their plans in motion can do so.
What you should do:Remain alert for approaching storms Listen to local radio or TV for updates Be prepared to move to shelter
If you are in a public building or at work during a severe storm, seek shelter on the lowest level of the building. You can also use the fire escapes or windowless restrooms as shelter areas. The expiration time of the warning will be included in the National Weather Service warning message. Remember to designate your shelter area in advance; there will be less confusion during severe weather if the location is pre-determined. Offices should hold tornado drills often.
If you need additional assistance regarding DART, contact City Transportation Engineering staff at (972) 941-7152.
Visit the DART website.
Be advised that if your dog should have a physical altercation with another dog, regardless of whether either is hurt, the restaurant is required by law to notify the City’s Animal Services Department. You may be required to provide proof of a current rabies vaccination if your dog is not registered with the City or if the rabies documentation on file has expired. Dogs on Restaurant Patio Variance Information
You will be instructed to place the items in a box marked "chemicals" at your collection point by 7 a.m., at least two feet from your refuse and recycling containers. Learn more about Household Chemical Collection
Batteries Plus and Batteries Plus Bulbs stores collect incandescent, CFLs and LEDs for recycling. Click here for more information!
There are no state or local hotel taxes on meeting and banquet rooms located in a building where no sleeping accommodations are provided.
The tax covers hotels, motels, and bed and breakfasts, as well as condominiums, apartments, and houses rented for less than 30 consecutive days. Hotel tax does not apply to hospitals, sanitariums, nursing homes, student dormitories operated by colleges and universities, or condominiums, apartments, and houses leased for more than 30 consecutive days.
Old buildings:• Are physical links to the past• Give a sense of community and personal identity• Have intrinsic value as art• Provide environmental diversity• Continue to be useful
The purpose of tax exemption is to provide additional funds for continued preservation. The Heritage Commission inspects each structure yearly to determine if they are being maintained properly. The amount of the exemption is based on two factors:
1. Whether the structure is individually designated or the structure is part of and contributes to a heritage district; and2. Whether the structure is used solely as a residence or has a commercial use.
Class A Structures (individually designated and used for residential purposes) receive 100% exemption from taxation. Class B Structures (individually designated and used for commercial purposes) receive 50% exemption. Class C Structures (contributing to a historic district and used for residential purposes) receive 75% exemption. Finally, ClassD Structures (contributing to a historic district and used for commercial purposes) receive 38% exemption. These exemptions are on the value of the structure; full taxes are still paid on the land.
The Plano Heritage Commission protects the rights and investments of property owners and business establishments through a design review process called a Certificate of Appropriateness. By preserving and maintaining visual character, the HC ensures that future generations will enjoy the benefits of Plano’s rich architectural heritage.
• Changing doors or windows• Changing architectural details• Adding/removing siding• Signs• Light Fixtures• New exterior paint colors• Demolition and new construction• Major landscape or pavement changes
However, routine maintenance and in-kind repairs do not require a Certificate of Appropriateness. Many simple repairs or changes may be approved by Staff. When in doubt, contact the Planning Department.
• Restrict the use to which property is put• Restrict the sale of property• Require approval of interior changes or alterations• Prevent new construction within historic areas• Require approval for ordinary maintenance or in-kind repairs
900 E. 15th St.Plano, TX 75074
7501 Independence Pkwy.Plano, TX 75025
PLEASE NOTE: Payments by mail must be received in the Court on or before the due date to avoid additional penalties.
Visit Insite website.
Visit the Department of Public Safety website.
Justice of the Peace: (972) 881-3051
Tax Assessor: (972) 881-3010
Guidance signs show the Plano logo, a bicycle symbol and the route number you are on. Some directional signs show which way to turn to intersect with another bicycle route.
Other directional signs show which direction to go, the route number, destination and the mileage remaining to the destination. Texas Manual for Uniform Traffic Control Devices
Leisure OnLine via the Internet - use our online service to search for courses and to self-register. You must have a Family Account PIN and Individual ID Number to utilize the registration portion of the site. You may contact any recreation center to get this information. If you want to register the first day, please obtain your Individual ID number and PIN prior to that day. Payment by credit card is required.
Walk-In - when registration begins, you may walk-in to any recreation facility and register in person. Payment may be made by cash, check, or credit card.
Phone In - you may call any recreation facility to register for any course. On the first day of registration, the call volume will be heavy the first hour or so.
Drop-Off - you may complete a registration form and drop it off at a recreation center during certain designated dates. Forms will be processed by staff after the initial rush and you will be notified of the results. Receipts will be mailed during the following week.
Registration for most programs remains open until the start date of the course. Course fees are determined by residency, however, everyone is welcome! For complete details and dates for any registration session, check Leisure OnLine (link below) or the current Leisure catalog.
Plano Parks and Recreation Memberships
Jack Carter Outdoor Pool (currently closed for renovations)2800 Maumelle Dr.972-208-8081
Liberty Recreation Center2601 Glencliff Dr 972-769-4234
Oak Point Recreation Center6000 Jupiter Rd 972-941-7540
Plano Aquatic Center2301 Westside Dr 972-769-4232
Plano Senior Recreation Center401 W 16th St 972-941-7155
Harry Rowlinson Community Natatorium1712 Avenue P 972-941-7670
Tom Muehlenbeck Recreation Center5801 W Parker Rd 972-769-4404
Recreation Centers and Pools
Arbor Hills Nature Preserve Bob Woodruff Park (North)- near the lakeBob Woodruff Park (South)Haggard ParkHarrington ParkHoblitzelle ParkPreston Meadow ParkRussell Creek Park- near lakeShawnee ParkWillowcreek ParkOak Point Park and Nature Preserve
Visit the Pavilions page link below for more information and to check availability.
The Plano Parks and Recreation Department provides league play in many adult sports. Please see the link below for more information.
The department prepares, maintains and allocates competitive game fields for use by youth sports organizations and coordinates their schedules to insure they are used to maximum efficiency. Please contact any of the youth sports organizations about league play. Please check the Youth Sports page of this website for more information.
Practice FieldsA variety of backstops and open fields in neighborhood parks and elementary schools are available on a first come, first served basis. To find these sites, please go to Park Facilities on Leisure on Line and choose practice fields under the Facility Feature tab or click on the link below for the Athletics page.
Various athletic fields are available to rent for Plano residents. For more information on ball field rental, please contact athletic field operations at 972-941-7250.
The Plano Parks and Recreation Department provides league play in many adult sports. Please see the Athletics link below for more information.
Practice FieldsA variety of backstops and open fields in neighborhood parks and elementary schools are available on a first come, first served basis. To find these sites, please go to Park Facilities on Leisure on Line and choose practice fields under the Facility Feature tab or visit the Athletics page link below.
The Adopt A Tree program is located around the pond at Russell Creek Park, off of McDermott Rd between Coit Rd and Custer Rd. For a map of the site, click here.
Click on the link below for more information.
Adopt a Tree Program
To reserve the pool at Liberty Recreation Center, call 972-769-4234, anytime during their normal business hours (Pool open for summer season only).
To reserve the pool or a party area at Tom Muehlenbeck Recreation Center, call 972-769-4404, anytime during their normal business hours.
To make a reservation at Oak Point Recreation Center, Jack Carter Pool (currently closed for renovations), Plano Aquatic Center or Rowlinson Natatorium, call the administrative office at 972-941-7250, Monday-Friday from 8am-4pm or Oak Point Recreation Center at 972-941-7540, Monday-Friday from 8am-5pm.
Flotation devices are limited to US Coast Guard approved life jackets which are provided for you if needed (limited quantities available). Private lessons/coaching are not allowed at City of Plano facilities.
For pool information and hours, click on the link below.
Learn more about Plano's trail system here.
Current Construction Projects
Volunteers in Plano
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Amphitheater at Oak Point Park - As this is an outdoor venue, no specific dress code is required. It is highly suggested that you dress appropriately for the weather. Shirts and shoes are required, and we ask that you use your judgement to dress tastefully.
If the event you attended is produced by a third-party company (not by the City of Plano), you may need to contact the company directly to inquire about lost and found items. Often, our clients will do a full sweep of the building prior to leaving and will collect any left-behind items. If you are not sure who produced the event you attended, feel free to contact the Patron Services Coordinator.
Please note that items left behind are discarded after remaining in lost and found for longer than one month. These items are either donated to charity, surrendered to the police department, or disposed of through other means.
The Cox Building Playhouse does not supply these devices, as the majority of sound in that space is not digitally amplified.
False alarms often cause unnecessary safety risks to emergency responders as well as citizens during a response. With the alarm companies, the user of the alarm system, and the Alarm Unit working together, we can significantly reduce the number of false alarms.
If your building has multiple suites leased out, typically the building manager will have a permit for the building’s fire alarm system and each tenant will be responsible for a permit if they choose to operate any additional alarm systems (e.g. burglar, panic, or robbery alarm systems).
Locations operating a smoke detector that is not connected to an alarm panel do not need a permit.
If your system is video surveillance only, a permit is necessary only if it is monitored by a monitoring company that will dispatch emergency services.
Operating an alarm without a valid permit is a Class C Misdemeanor and may result in a citation starting at $266.00.
An alternate location for payment drop-off only is at 7501-A Independence Parkway,Plano, TX 75025. The building is connected to the Davis Library and is open Monday-Friday 8:00am-5:00pm.
Plano Police DepartmentAttn: Alarm UnitPO Box 860358Plano, Texas 75086
By MailApplications can be printed and submitted via mail with a payment.
In PersonApplications can be accepted at the Plano Police Department during our office hours.
Click on “Manage Your Account” located on our website and enter the permit number in the “Account #” field. If you have never set up a password or need it reset, please call (972) 941-2426 or email us at email@example.com.
Payments can be made at the Plano Police Department during our office hours or dropped off at the substation on Independence.
It is recommended to mail your payment 3-4 business days prior to your expiration date to avoid late fees.
Changes can also be made by using the Cancel/Update Form. This form can be mailed, faxed, or emailed.
Permits cannot be transferred to different people or businesses.
If you ever need to re-activate your permit, you will keep your original permit number. Contact our office for assistance or send in a Cancel/Update Form with your original permit number on it.
Robbery AlarmsRobbery alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-2 free. Any robbery alarm after 2 will be charged $200.00 each.
Panic AlarmsPanic alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-2 free. Any panic alarm after 2 will be charged $75.00 each.
Fire AlarmsEach permit is allowed 2 free alarms for the life of the permit. Any alarms after 2 will be charged $200.00 each.
- Pets, rodents, or wildlife. - Improper monitoring or installation by the monitoring company. - Maintenance or testing by an alarm company. - Weather, unless physical damage was made to the location and evidence can be provided. - Mistakes by anyone authorized to be on the property. - Loose doors or windows that activate an alarm.
As e-mail from an unknown address is often filtered as junk mail, it is the responsibility of the applicant to check both their 'inbox' and 'junk' mail folders.
Also, please do not call to verify that your fax was received; instead rely on your fax machine's confirmation report.
In lieu of a college degree, we will accept applicants who have earned at least 60 college semester hours from an accredited institution by hire date in addition to having three (3) years active military service, or two (2) years full-time, paid sworn law enforcement experience.
Please visit our Benefits and Salaries section under the Employment tab for a current copy of the City of Plano's Compensation Plan.
Please visit the Texas Commission on Law Enforcements Officer Standards and Education (TCLEOSE) website for more information about challenging the exam if you are not currently a licensed Peace Officer in Texas.
If your system is video surveillance only, a permit is necessary only if it is monitored by a monitoring company that will dispatch emergency services.
Motor Vehicle Crash Reports generated on or after October 1, 2007 are also available on-line and, in most cases, reports can be accessed within 24 to 72 hours of the incident. On-line crash reports are available for purchase 24 hours a day, 7 days a week.
To view or purchase a copy of your crash report, please follow the link below for additional details and a link to the on-line accident report webpage. For further information on obtaining a copy of a motor vehicle crash report, please contact the Police Records Unit at (972) 941-2019 or (972) 208-2077. Visit the Online Accident Reports webpage.
Texas law states that anyone who thinks a child, or person 65 years or older, or an adult with disabilities is being abused, neglected, or exploited must report it to the DFPS. A person who reports abuse in good faith is immune from civil or criminal liability. DFPS keeps the name of the person making the report confidential. Anyone who does not report suspected abuse can be held liable for a misdemeanor or felony.
Must be Collin County resident; Must be in Jail on a Collin County offense (first-degree felony charges are excluded); Must not be on parole or have any felony convictions; Must be willing to appear in court until the case is completely out of litigation; Must provide positive identification; Must NOT have history of bond forfeiture.
Pre-Trial Release is committed to making a cost-efficient mechanism available for the release of qualifying defendants from Jail, to assist in alleviating an overcrowded Jail and to provide a fair and unbiased method of release.
Screening methods however, are not simple. Contact Collin County Pre-Trial Release at (972) 547-5265 to determine if a defendant is eligible. Plano Detention Officers cannot determine if a prisoner is eligible for this program.
Visitation is limited to 30 minutes with a maximum of 2 visitors allowed per visit; Visitors must be appropriately dressed, be at least 17-years of age, present a valid driver's license or state issued identification card, and have no outstanding arrest warrants.
Visitors may be searched prior to entering the visitation room.
The only ways to resolve a Capias Pro Fine warrant are: To pay the fine and court costs in full; Remain in Jail until enough Jail Credit has been earned to be released 'time served'.
Pay the fine in cash; Post a cash or surety bond; Be released 'time served' after acquiring enough Jail Credit; A combination of bonds, Jail Credit, and cash payment.
Chapter 12 of the City of Plano Municipal Code of Ordinances was enacted in August of 2004 and establishes that: “the owner of a motor vehicle is liable for a civil penalty of seventy-five dollars ($75.00) if, while facing only a steady red signal displayed by an electrically operated traffic-control signal located in the city, the vehicle is operated in violation of the instructions of that traffic-control signal, as specified by Texas Transportation Code, Section 544.007(d).”
On June 15, 2007, Governor Rick Perry signed Senate Bill 1119, which became effective on September 1, 2007. This bill created Texas Transportation Code Chapter 707; establishing procedures for local entities that opted to use cameras to cite owners of vehicles that illegally run through red lights. The bill also provides specific processes for implementing a Photographic Traffic Signal Enforcement Program, contracting certain duties to a vendor, imposing a civil penalty, and creating a hearing and appeals process. On August 22, 2007, the Plano City Council amended Chapter 12 of the Plano City Ordinances to reflect modifications required by Senate Bill 1119.
The Permits Coordinator's mailing address is as follows:Plano Police DepartmentAttn: Permits CoordinatorPO Box 860358Plano, TX 75086
Unacceptable ID Documents
Permanent Resident Card or Alien Registration Receipt Card (Form I-551)
Foreign passport that contains a temporary I-551 stamp or temporary I-551 printed notation on a machine-readable immigrant visa (MRIV) [Note that this document is subject to reverification]
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Employment Authorization Document (Card) that contains a photograph (Form I-766)
Foreign passport with Form I-94 or Form I-94A, Arrival/Departure Report bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status that authorizes such alien to work for a specific employer incident to this status. This document may only be used if the period of endorsement has not yet expired and the proposed employment does not conflict with any restrictions or limitations listed on Form I-94 or I-94A, Arrival/Departure Report.
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• Proof of US citizenship• Proof of high school completion• DD-214 Form 4 (only if you were in the military)
Household chemical collections are scheduled by zip code: 75025 on Mondays75023 on Tuesdays75024 & 75093 on Wednesdays75074, 75075 & 75094 on Thursdays
You will be instructed to place the items in a box marked "chemicals" at your collection point by 7 a.m., at least two feet from your refuse and recycling containers. Learn more about Household Chemical Collection.
Click the link below for all instructions for conducting a litter cleanup in Plano. Organize a Cleanup (Instructions)
1. Review the areas of interest and departments that utilize volunteers listed in the blue navigation bar on the left side of the page within the Volunteers in Plano web site. 2. Read the summary information carefully to make sure you qualify and meet the schedule requirements.3. Click the registration link within your area of interest to sign up online.4. After submitting your application, please wait to receive a response from the VIP office with information on scheduling a short in-person interview.
For more information, please call Volunteers in Plano at 972-941-7617 or get more details at
How to Volunteer
- Likes and dislikes- The type of volunteer role that you would enjoy- Times you are available- Your own strengths and weaknesses- Your skills
Review the variety of opportunities available and learn how to sign up at: How to Volunteer
Visit the Teen & College page more information on available opportunities: Teen and College Student Volunteers
1. Is there a specific department in which you would like to do your internship?2. How many hours are you required to do for this internship? If none, how many a week would you like to do?3. Will you be working part time or full time?4. When would you be available to start?5. When will you be in town to schedule an interview?
The next step is to fill out the online volunteer registration and send us your resume. Good luck! Teen & College Student Volunteer Information
The City tested a water restriction holiday to try to alleviate the need to flush water and allow citizens extra time to water their lawns. The result was not what the city hoped for. As mentioned previously, flushing allows the City to quickly move water in a targeted location. The water restriction holiday did not move enough water in the targeted areas to eliminate the need to continue flushing. The City staff is focused on potential solutions to assist in maintaining water quality, since we know that from now on we will always be under some form of water restrictions in order to conserve as much of our water resources as possible.
We realize this is not an ideal solution, but maintaining water quality standards for safety is critically important. We are trying to balance encouraging conservation and maintaining water quality at the same time and, unfortunately, sometimes flushing lines is necessary. Learn more about the necessity of hydrant flushing