Animal Services

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1. Where are you located and what are your hours?
2. How do I file a complaint about an animal issue or irresponsible pet owner or otherwise request service?
3. What pets are available for adoption?
4. What do I need to do if I have lost/found an animal?
5. How do I give up my pet for adoption?
6. Can I surrender my pet to be put to sleep?
7. How do I schedule an appointment to have the animal that I adopted vaccinated against rabies?
8. What do you do about wildlife?
9. A bobcat or coyote was spotted in my neighborhood, what should I do?
10. I found an abandoned baby rabbit/bird/squirrel/other wildlife, what should I do?
11. Are wildlife a threat to my pets?

Budget - Property Taxes

Budget and Research

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1. What is Plano's total operating budget?
2. What is Plano's total General Fund Budget?
3. What is Plano's current Ad Valorem tax rate? Break down by funds.
4. What is Ad Valorem?
5. What is the Sales Tax rate in Plano?
6. What portion of the Sales Tax does the City of Plano receive?
7. What is Operating Budget?
8. How is the Community Investment Program (CIP) developed and financed?
9. What are General Obligation Bonds?
10. What is an Enterprise Fund?
11. What is an Internal Service Fund?
12. What is Capital Outlay?
13. What is the City of Plano's fiscal year?
14. Where can I get a copy of City of Plano budget?

Building Inspections

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1. What is a building permit?
2. What is the value of a permit?
3. When do I need a permit?
4. What projects typically require a building and/or zoning permit?
5. When is a permit not required?
6. What does a permit cost?
7. How does the City make sure people are getting building permits when they are required?
8. How do I know who has an approved building permit and who does not?
9. Whose responsibility is it to see that the building code is followed?
10. How long does it take to get a building permit?
11. Is there a time limit or expiration date on permits?
12. What is the difference between a setback and a utility easement?
13. What are the City’s rules concerning prefabricated metal sheds and carports?
14. What should I look for in a contractor?
15. Who must be licensed?
16. Should I take the permit out for the contractor?
17. If I am having problems with my house (siding rippling, roof leaking, foundation cracking), will the City inspect it and tell me what is wrong?
18. Before I start digging, what do I need to do?

Community Outreach

Customer & Utility Services (Water Department)

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1. Why does this site not work in my browser?
2. How do I register to use online services?
3. How do I change my Internet registration information?
4. How do I change my Internet account recurring credit card information?
5. Where is the Water/Utility Services Department located?
6. What are your hours of operation?
7. Do you offer services via the Internet?
8. Do you have a drive in window?
9. Do you have a night drop?
10. Do you accept credit cards?
11. Do you offer payment by bank draft?
12. What do I need to start new service?
13. Is my account information confidential?
14. Does everyone need to pay a deposit to start new service?
15. Is my payment posted to my account on the same day it is received?
16. Is my water meter read each month?
17. Why is the charge for sewer sometimes higher than the charge for water?
18. How do you calculate the charges that appear on the bill?
19. Why do I have a blue tag on my door?
20. Where does our water come from?
21. Why does my water taste/smell bad?
22. Do you give credit for water leaks?
23. If my trash container is lost or stolen how do I get another one?
24. Will the sewer charge be affected when filling a swimming pool?
25. How do I sign up for eBill?
26. Why do I have to provide a lease agreement or landlord's rental letter for residential rental properties?
27. Can I pay my water/utility bills somewhere else?

Emergency Management

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1. What is the difference between a watch and a warning?
2. Does the City of Plano have public storm shelters?
3. What are the storm sirens for?
4. What should I do when I hear the sirens?

Engineering - Traffic, & Transportation

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1. What road construction projects are currently being worked on in Plano?
2. Why does a left turn arrow come on even when there is no traffic turning left?
3. How do Single Point Urban Interchanges (SPUI) compare to traditional interchange designs?
4. How do I get a school zone?
5. How do I report malfunctioning signals, downed signage, and faded pavement markings?
6. Who should I call to report a problem with a DART bus route, bus stop, or train gate?
7. How can a citizen participate in DART bus/rail service planning or make contact with DART board representatives?
8. Where can I get more information on the red light camera program?
9. Where can I find summary information on the ordinances governing motor vehicles and traffic in the City of Plano?

Environmental Health, Your Health

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1. What is a vector?
2. What is the West Nile Virus?
3. How did the West Nile Virus reach Texas?
4. How does West Nile Virus spread?
5. What should I do if I find a dead bird in my yard?
6. Beside birds can other animals be infected with West Nile Virus?
7. What are the symptoms of West Nile Virus?
8. What is the city doing to prevent the spread of West Nile Virus?
9. What can I do to help prevent the spread of West Nile Virus?
10. Where can I get shots/ immunizations?
11. What do you do if you have rats?
12. Where can I take a food handler class?
13. Can my children sell lemonade in the front yard?
14. What is a cottage food operation?
15. Are food banks and pantries inspected?
16. Do you pick up mercury, mercury thermometers and thermostats?
17. What size grease trap does a food establishment need?
18. Who can I talk to about a food establishment plans review?

Environmental Waste Services (Trash/Recycling)

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1. What is my trash/recycling/bulky waste day?
2. My garbage/recycling cart has a bad odor. What should I do?
3. My trash/recycling cart has a crack or a missing wheel. What should I do?
4. What is the monthly refuse fee on my Plano Utility Bill based on?
5. Where can I dispose of bulky waste myself?
6. How do I schedule a chemical collection?
7. What do I do with old cooking oil?
8. How do I recycle light bulbs or lamps?
9. Where can I recycle styrofoam peanuts?
10. Where can I recycle wire hangers?

Finance

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1. Where is Accounts Payable located and what are the hours of operation?
2. Can I drop off my invoices?
3. Where can I mail an invoice?
4. How can I replace a stale dated or lost check?
5. Can I pick up my check?
6. What is the status of my payment?
7. I need information about my 1099.
8. How can I get information about receiving my payment via ACH direct deposit?
9. I have a new Tax ID number. Who do I need to inform?
10. I have a new address. Who do I contact? Who handles returned checks?
11. Who are the City's financial advisors?
12. How does a firm apply to be an approved broker for the City?
14. Who do I contact to request a Homestead Exemption for property taxes?
15. Who collects and handles the City's revenue?
16. How do I purchase bonds issued by the City?
17. How do I submit a Public Information Request?
18. What is the City of Plano’s Fiscal Reporting Period?
19. What property is listed on the City of Plano’s Unclaimed Property site?
20. Who has to collect hotel taxes?
21. What is the hotel tax rate?
22. What government agency handles hotel taxes?
23. Is there hotel tax on meeting or banquet rooms?
24. Who is exempt from paying state and local hotel taxes?
25. Why do some hotels collect tax after a permanent resident gives written notice?
26. Are Texas state agencies and their employees exempt from hotel taxes?
27. Are local government agencies and their employees exempt from hotel taxes?
28. How does a hotel guest claim an exemption?
29. What do hotels need to verify an exemption?

Finance - Hotel Occupancy Taxes

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1. Who has to collect hotel taxes?
2. What is the hotel tax rate?
3. What government agency handles hotel taxes?
4. Is there hotel tax on meeting or banquet rooms?
5. Who is exempt from paying state and local hotel taxes?
6. Why do some hotels collect tax after a permanent resident gives written notice?
7. Are Texas state agencies and their employees exempt from hotel taxes?
8. Are local government agencies and their employees exempt from hotel taxes?
9. How does a hotel guest claim an exemption?
10. What do hotels need to verify an exemption?

Fire Department

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1. Why is a fire engine sent when I call for an ambulance?
2. Why does Plano Fire-Rescue charge an ambulance transport fee to tax-paying citizens?
3. Why was my ambulance ride to the hospital so bumpy and uncomfortable?
4. I'm building a new home in Plano and the homeowners association rules state that I must put a wood-shingle roof on my home. Do I have a choice?
5. What type of fire extinguisher is best for my home?
6. Can I get my blood pressure checked at the fire station?
7. Where can I purchase biodegradable lawn debris bags?
8. Can I get a break on my insurance by putting a fire sprinkler system in my home?
9. Does Plano Fire-Rescue host birthday parties at the Plano fire stations?
10. Does Plano Fire-Rescue install or check child car seats at the Plano fire stations?
11. I am interested in a job with Plano Fire-Rescue. How do I go about applying?
12. Does Plano Fire-Rescue give away smoke alarms at the Plano fire stations?

Flood Insurance

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1. Can you buy flood insurance if you are located in a high-flood-risk area?

Green Business Program

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1. How long does the certification process take?
2. For what period of time is the certification good for?
3. What if I'm a customer and question if a business is doing what it claims on your website?
4. Why don't all businesses, i.e. dry cleaners or auto shops have an opportunity to become certified?

Heritage Preservation

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1. Why heritage preservation?
2. Why would I want to own a heritage property?
3. Are there any financial incentives available to owners of designate heritage resources?
4. How does the tax exemption program work?
5. How does owning a heritage resource or property in a district affect me as a property owner?
6. Can I still make changes to my property?
7. How do I apply for a Certificate of Appropriateness?
8. Will I be required to restore my building or make improvements just because I own a heritage resource?
9. Does the City provide any services to help residents with applying for a Certificate of Appropriateness?
10. How do I get more information about the City of Plano’s Heritage Preservation Program?

Human Resources (Employment)

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1. Where is the City of Plano Human Resources office located?
2. Why does the job application system say the page is not found or requests me to log in again when I enter my employment information?
3. Who may I contact to ask about the status of my application?
4. How do I know if I am qualified for the job?
5. Should I turn in a resume with my application?
6. Can I submit my resume instead of completing the job application form?
7. Can I leave anything blank on the application?
8. May I apply for several positions at once?
9. Why did I not receive an email message that you have received my application?
10. I sent an email to PSMail@plano.gov and did not receive a response.
11. How long does my application stay on file?
12. Will I be informed if I did not get the job I interviewed for?
13. Do I have to take a drug test to become an employee of the City of Plano?
14. Do I have to take any skill tests to qualify for a job?
15. Does everyone who works for the City of Plano get benefits?
16. Does the City of Plano participate in Social Security?

Main City FAQs

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1. What is my trash/recycling/bulky waste day?
2. My trash/recycling cart has a crack or a missing wheel. What should I do?
3. I have some old paint and household hazardous chemicals I want to get rid of. How do I schedule a chemical collection?
4. What is the city doing to prevent the spread of West Nile Virus?
5. What can I do to help prevent the spread of West Nile Virus?
6. What days of the month and times of day can I currently water my lawn?
7. I have a question about my water bill, who should I call?
8. I see a neighbor/business watering at the wrong time. How can I report this?
9. How can I report water waste or a water leak at a City facility?
10. Why is a fire engine sent when I call for an ambulance?
11. Why does the Plano Fire Department charge an ambulance transport fee to tax-paying citizens?
12. Is there a Crime Watch group in my neighborhood?
13. How do I find out how much a traffic ticket will cost?
14. How do I file a police report?

Municipal Court

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1. Where can I pay my fine in-person?
2. Where can I mail my fine payment?
3. How can I pay my fine by phone?
4. How do I use GovPayNet to pay my fine online?
5. How do I get a refund on my bond?
6. What is a Court of Record?
7. Why would a Municipal Court become a Court of Record?
8. How much does it cost to appeal a case from a Court of Record?
9. Can you tell me if my driver’s license is suspended?
10. Can you tell me when I last took a Driver Safety Course?
11. Where do I go for a marriage license or birth certificate?
12. Where is the Justice of the Peace Court? Tax Assessor?
13. Is there a Department of Public Safety (DPS) located in Plano?

Parks & Recreation - On-Street Bicycling

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1. What is an on-street bicycle route?
2. What is the background of the on-street bicycle routes?
3. What is the purpose of an on-street bicycle route network?
4. Where will the on-street bicycle routes go?
5. What will the signage be?
6. What do the numbers mean?
7. What other cities have designated on-street bicycle routes that connect to Plano?
8. What cities currently connect or will connect to Plano with on-street bicycle routes and/or multi-use recreational trails?
9. Which cities in North Texas have plans for on-street bicycle routes?
10. How can I plan a route?
11. What are the laws for bicycling on the streets?
12. What are the rules for bicycling on the multi-use recreational trails?
13. What bicycle repair shops are located in Plano?
14. What are the local cycling clubs in the Plano/North Texas area?
15. Who can I contact for more information?

Parks & Recreation - Recreation - Adapted Recreation

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1. What is Adapted Recreation?

Parks and Recreation

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1. How do I register for a class?
2. Where are Plano Recreation centers located?
3. How do I reserve a pavilion?
4. Where can I find information about Youth and Adult Sports Leagues?
5. How can I purchase a recreation center membership?
6. How can I find a sports field for team practice?
7. Where are Plano parks?
8. How can I find information about the Adopt a Tree program?
9. Where can I swim in Plano?
10. How can I volunteer?
11. How can I view current job openings?
12. How can I find trail information?
13. What is the status of construction projects?
14. Where can I find drought/irrigation information?
15. Where can I find FAQ's about the LIve Nation Music Fesival at Oak Point Park & Nature Preserve?
16. How can I volunteer to cleanup a park or creek?

Plano Centre

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1. May I bring in my own caterer? May we bring in our own alcohol?
2. How many guests can your facility seat?
3. How soon can I book an event? Will you hold a date? How do I secure a date?
4. What does the room fee include?
5. What additional costs do I face?
6. May I decorate the room?
7. May I bring a display vehicle into the Hall?
8. May we distribute food samples from our booth?
9. Do you allow outdoor signage or outdoor banners?
10. How do I find out if my date is available?
11. Can I bring my own specialty cake?
12. Are pets allowed?

Plano Stages

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1. What should I do if I'm having a difficult time purchasing tickets for a show?
2. How can I rent one of your venues?
3. Can I follow Plano Stages on social media?

Police

Show All Answers

1. Is there a Crime Watch group in my neighborhood?
2. Do I need an alarm permit?
3. How do I get a copy of my Criminal Record?
4. How do I find out how much a traffic ticket will cost?
5. Is the cost of fingerprinting 'per card' or for the entire session?
6. Where can I get fingerprinted?
7. How can I get a copy of an accident report?
8. How do I file a police report?
9. How do I report Child Abuse?
10. I disagree with the motor vehicle crash report the Police Officer filed, how can I tell my side?
11. How can I compliment or complain about Police service?
12. What happens to the complaints filed against Police Officers or other employees by citizens?
13. Is there a teen curfew in Plano?
14. Can I get a permit to carry a handgun?
15. Where may I obtain more information about the Plano Police Department's Citizens Police Academy?
16. Do I need a permit to have a garage sale?
17. Does the Plano Police Department have a Reserve Officer Program?
18. I have speeders on my street. How can I get a Police Officer to come catch them?
19. How can I become a Plano Police Department employee?
20. Does the Plano Police Department have any programs for young teens?

Police - Employment

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1. How do I confirm that you received my registration form?
2. Do you have a study guide for the police entrance exam?
3. What type of questions are on the police entrance exam?
4. When is the next Civil Service Test?
5. How do I sign up for the Civil Service Test?
6. What are the educational requirements to be a Police Officer Recruit with the City of Plano?
7. What is the current salary for Police Officers?
8. What are the requirements for a lateral transfer to the Plano Police Department from another agency?
9. Do I have to be a U.S. Citizen?
10. How old do you have to be to become a City of Plano Police Officer?
11. How do I find out about other jobs within the City of Plano Police Department?

Police - Jail

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1. What is the physical address of the Plano City Jail?
2. What are the hours of the Plano City Jail?
3. What type of facility is the Plano City Jail?
4. What is the physical address of the Collin County Detention Facility?
5. How can I find out if someone is in the Plano City Jail?
6. What does it mean when a person is 'booked' into Jail?
7. What occurs during a 'Magistrate's Hearing'?
8. When are prisoners seen by a Magistrate?
9. What is 'Pre-Trial Release'?
10. What is 'Jail Credit'?
11. Is 'Jail Credit' applied to all arrests?
12. When may I visit a prisoner?
13. What items may I bring a prisoner?
14. How may I get a prisoner's property?
15. May a prisoner make free telephone calls?
16. What is a 'Capias Warrant'?
17. What is a 'Capias Pro Fine Warrant'?
18. How can a prisoner resolve a City of Plano Class C misdemeanor warrant?
19. How can a prisoner resolve a Class C misdemeanor warrant issued from another city?
20. Will City of Plano employees recommend a bail bond company or an attorney?
21. Where are impounded vehicles stored?
22. Where are prisoners picked up upon being released from the Plano City Jail?

Police - Online Police Reporting

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1. What alternatives are there if online incident reporting is not right for me?
2. What if the incident happened outside the city limits of Plano? Can I file a report using this system?
3. What is physical evidence?
4. How do I file a police report?

Police - Red Light Camera Program

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1. Under what authority can the City of Plano impose a civil penalty for running a red light?
2. Why was I issued a Notice of Violation after making a right turn on red without stopping?
3. How do I make payment for a Notice of Violation?
4. How do I contest a Notice of Violation issued for violating C.O. 12-260?
5. Does a violation of this ordinance go on my driving record?
6. What if I wasn’t driving the car when the violation occurred?
7. What if I did not own the vehicle when the violation occurred?
8. What if my car was stolen when this violation occurred?
9. What if I run a red light and am cited by an officer, then receive a Notice of Violation in the mail for the same offense?
10. How does the system work?
11. Who is responsible for installation and maintenance of the Red Light Camera equipment?

Police - Tips 411

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1. Is Tip411 100% anonymous?
2. What if I have an immediate situation that requires an emergency response?
3. Can police issue a Subpoena to identify the tipster’s information?
4. What happens when I send in a tip?

Public Safety Communications (9-1-1)

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1. When should I call 9-1-1?
2. What should I say when I call 9-1-1?
3. How much does it cost to call 9-1-1?
4. What should I do if I or my child dial 9-1-1 by mistake?
5. How will my VoIP phone work with 9-1-1?
6. Why do 9-1-1 call-takers ask so many questions?

Sustainability & Environmental Education

Show All Answers

1. What is my trash/recycling/bulky waste day?
2. What do I do with old cooking oil?
3. How do I schedule a chemical collection?
4. How do I recycle light bulbs or lamps?
5. Where can I recycle styrofoam peanuts?
6. Where can I recycle wire hangers?
7. Where can I dispose of bulky waste myself?
8. How do I register for a litter cleanup?

Water Conservation

Show All Answers

1. What days of the month and times of day can I currently water my lawn?
2. I have a question about my water bill, who should I call?
3. I see a neighbor/business watering at the wrong time. How can I report this?
4. How can I report water waste or a water leak at a City facility?

Winter Quarter Average

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1. Do I have to apply for the program?