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The Railroad Commission of Texas oversees both Atmos Energy and CoServ Gas.
Atmos Energy and CoServ Gas operate under franchise agreements with the City of Plano for the use of the Public Right of Way.
If you smell gas or suspect a gas leak indoors or outdoors, leave the area immediately, call 9-1-1, and then call your providers emergency number. The emergency number for Atmos is 866-322-8667 and the emergency number for Coserv is 844-330-0763.
No. The City cannot advocate for you when it relates to billing disputes.
Damaged equipment is the responsibility of the utility company; however, we can facilitate your request with the appropriate company. Reports of damaged equipment can be submitted through FixIt Plano. To assist in timely repairs, please include address and picture of damaged equipment
Typical repair time is 7-14 days but could be longer depending on the issue. If there is a safety issue, measures will be taken to ensure the area remains safe until repairs can be completed.