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The Railroad Commission of Texas oversees both Atmos Energy and CoServ Gas.
Atmos Energy and CoServ Gas operate under franchise agreements with the City of Plano for the use of the Public Right of Way.
If the smell is coming from inside your home, leave immediately without turning on or off any lights or opening the garage door. Call 9-1-1.
If the smell is not coming from your home, you can contact either ATMOS ENERGY or COSERV GAS to report.
No. The City cannot advocate for you when it relates to billing disputes.
Damaged equipment is the responsibility of the utility company; however, we can facilitate your request with the appropriate company. Reports of damaged equipment can be submitted through FixIt Plano. To assist in timely repairs, please include address and picture of damaged equipment
Typical repair time is 7-14 days but could be longer depending on the issue. If there is a safety issue, measures will be taken to ensure the area remains safe until repairs can be completed.