Show All Answers

1. Who provides Cable TV, Internet and Telephone in the City of Plano?

AT&T U-Verse

1-800-288-2020
AT&T U-Verse

Spectrum

1-877-906-9121
SPECTRUM

Frontier Communications

1-800-921-8101

FRONTIER

*For approximate service areas, please see Service Provider Map. *

• For Telephone service only, there are various providers doing business in the City of Plano. Please visit the Public Utility Commission of Texas for a list of the different companies offering service in Plano HERE.

2. Who regulates Cable TV, Internet, and Telephone companies?

 

Cable TV, Internet, and Telephone companies do not have franchise agreements with the City of Plano; however, these companies do have to abide by the City of Plano’s Right of Way Management Ordinance.

For issues not related to their use of the City’s Right of Way, complaints can be filed with either the Federal Communications Commission or the Public Utility Commission of Texas.

3. I have a problem with my cable/TV/internet bill. Can the City help me?

No.  The City cannot advocate for you when it relates to billing disputes. 

4. Who is responsible for damaged utility equipment? Where can it be reported?

Damaged equipment is the responsibility of the utility company; however, we can facilitate your request with the appropriate company.  Reports of damaged equipment can be submitted through FixIt Plano. To assist in timely repairs, please include address and picture of damaged equipment.

Typical repair time is 7-14 days but could be longer depending on the issue.  If there is a safety issue, such as a large exposed hole in the ground, measures will be taken to ensure the area remains safe until repairs can be completed.

5. Why is there a wire lying across my driveway and down the alley?

The cables you see in your alley are temporary cables used by utility companies to prevent services from being interrupted to you and/or your neighbors while repairs are being made.  It is not uncommon for temporary cables to remain unburied for a long period of time, depending on the work that is being done.  Should the cables remain unburied for longer than 14 days, please report unburied cable through FixIt Plano  so we can reach out to the appropriate company for an update.   It is important you include the location of the wire as well as a picture of the cables end point.