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*For approximate service areas, please see Service Provider Map. *
Cable TV, Internet, and Telephone companies do not have franchise agreements with the City of Plano; however, these companies do have to abide by the City of Plano’s Right of Way Management Ordinance.
For issues not related to their use of the City’s Right of Way, complaints can be filed with either the Federal Communications Commission or the Public Utility Commission of Texas.
No. The City cannot advocate for you when it relates to billing disputes.
Damaged equipment is the responsibility of the utility company; however, we can facilitate your request with the appropriate company. Reports of damaged equipment can be submitted through FixIt Plano. To assist in timely repairs, please include address and picture of damaged equipment.
Typical repair time is 7-14 days but could be longer depending on the issue. If there is a safety issue, such as a large exposed hole in the ground, measures will be taken to ensure the area remains safe until repairs can be completed.
The cables you see in your alley are temporary cables used by utility companies to prevent services from being interrupted to you and/or your neighbors while repairs are being made. It is not uncommon for temporary cables to remain unburied for a long period of time, depending on the work that is being done. Should the cables remain unburied for longer than 14 days, please report unburied cable through FixIt Plano so we can reach out to the appropriate company for an update. It is important you include the location of the wire as well as a picture of the cables end point.