Show All Answers

1. Who provides Cable TV, Internet and Telephone in the City of Plano?

The following provide Cable TV, Internet and Telephone in the City of Plano:

AT&T U-verse - 1-800-288-2020

Spectrum - 1-877-906-9121

Frontier Communications - 1-800-921-8101

*For appropriate service areas, please see the Service Provider Map*

For Telephone service only, there are various providers doing business in the City of Plano. Please visit the Public Utility Commission of Texas for a list of the different companies offering service in Plano

2. Who regulates Cable TV, Internet, and Telephone companies in Plano?

Cable TV, Internet, and Telephone companies do not have franchise agreements with Plano, do have to abide by the City of Plano’s Right of Way Management Ordinance

For issues not related to their use of the City’s Right of Way, complaints can be filed with either the Federal Communications Commission or the Public Utility Commission of Texas.

3. Can the City of Plano help me if I have a problem with my cable/TV/internet bill?

No, The City of Plano cannot advocate for you if you have a problem with your cable/TV/internet bill.

4. Who is responsible for damaged utility equipment?

Damaged utility equipment is the responsibility of the utility company; however, the City of Plano can facilitate your request with the appropriate company.  

Reports of damaged equipment can be submitted through FixIt Plano. To assist in timely repairs, please include address and picture of damaged equipment.

5. How long does it take to repair damaged utility equipment in Plano?

Typical repair time for damaged utility equipment in Plano is 7-14 days but could be longer depending on the issue. If there is a safety issue, such as a large exposed hole in the ground, measures will be taken to ensure the area remains safe until repairs can be completed.

6. Why is there a wire lying across my driveway and down the alley?

The cables or wires you see in your driveway or alley are temporary cables used by utility companies to prevent services from being interrupted to you and/or your neighbors while repairs are being made.  

7. How long do temporary cables stay unburied in my alley or driveway?

It is not uncommon for temporary cables to remain unburied in your alley or driveway for a long period of time, depending on the work that is being done. 

Should the cables remain unburied for longer than 14 days, please report the unburied cable through FixIt Plano  so we can reach out to the appropriate company for an update. It is important you include the location of the wire as well as a picture of the cables end point.