The Support Services Division, headed by Assistant Chief Danny Burks Jr, consists of the Administrative Services, Fire Prevention and Logistics Sections.
The Administrative Services Section, headed by Deputy Chief Kelly Helm, is responsible for all personnel-related administrative activities, including recruiting, civil service administration, payroll, workers' compensation coordination, and record retention. Additional duties responsibilities include Open Records dissemination, HIPPA compliance and preparation of the annual budget. The Community Outreach & Education Office, which also handles Public Information Officer (PIO) duties falls under Administrative Services.
Fire Prevention, headed by Deputy Chief/Fire Marshal Chris Vike, is responsible for applying and enforcing the International Fire Code as adopted by the City of Plano. Duties include the areas of enforcement, engineering, and investigations. These responsibilities are carried out by thirteen uniformed personnel and two senior administrative assistants
The Logistics Section, headed by Deputy Chief Matt Higginbotham, supports all
areas of the fire department in providing the physical resources and
needed maintenance and testing of equipment, vehicles, and facilities.