Management & Administrative Support

PSC has a very experienced and knowledgeable administrative and management support staff. These individuals are continuously evaluating and working to improve all aspects of the emergency services we deliver, and also monitor and prepare for anything that could affect the City of Plano and its emergency services.


Email Susan Carr

The Public Safety Communications director is responsible for managing and directing the activities, operations and staff of the PSC Department, which includes the City's 9-1-1 System.

Administrative Manager

Email Michelle Haggerty

The PSC Administrative Manager is responsible for overseeing support personnel. Those functions include Hiring, Policy and Accreditation, Quality Assurance, Training and Public Education. The Administrative Manager also provides oversight of the Purchasing and Budget processes for the department.

Operations Manager

Email Dana Mays

The Operations Manager is responsible for managing the daily and emergency functions of the
9-1-1/Dispatch Operations. This manager also coordinates communication functions between Police, Fire and Public Safety Communications; as well as researches and responds to citizen inquiries involving department service delivery.