Contact Us (Feedback)

Give Us Your Feedback

Plano Fire-Rescue appreciates feedback concerning our services. If you have comments or concerns about Plano Fire-Rescue, complete a feedback form. Your comments will be forwarded to the Fire Chief and appropriate personnel for review.

Fire Administration
Contact 972-941-7159 or peggyha@plano.gov

Community Outreach and Education
Contact 972-941-7497 or email Fire Community Outreach and Education request

Fire Prevention / Inspections

  • To schedule an inspection, go to the online fire inspection form
    You will fill out a simple electronic form then receive a call or email to schedule a date and time for your inspection.
    The following information is required on the request form: 
    Permit number, inspection type, preferred date and time of inspection, project name and address, contractor name, company, phone and email.
  • Plan Review: 972-941-5253
    This line may be answered by a Plan Reviewer if one is available. If not, please leave a message and you will receive a call back the same day or the next weekday.

Fire Open Records
All requests for records (anything to do with Plano Fire-Rescue, fire reports and/or ambulance transport reports) must be made online or in person.

Smoke Alarm Assistance Hotline
972-941-7471 - This is a voice message that outlines if and how Plano Fire-Rescue can assist you with smoke alarm issues.