Find out about how the department stays accredited through CALEA.
For a multi-line telephone system that provides outbound dialing, Kari's Law requires direct access to 9-1-1 service without the user having to first dial an initial number, digit, prefix or other access number or code before dialing 9-1-1. On March 1, 2016 the Commission on State Emergency Communications adopted Rule 251.16 (Direct Access to 9-1-1 Service) to implement Kari’s Law.
Public Safety Communications (PSC) is staffed 24/7, 365 days a year without a single second break in coverage; it takes an entire team of well-trained and dedicated individuals to run such an operation.
Read about the Public Safety Communications Dispatch Center.