Do It Yourself Disposal

Residential Disposal at North Texas Municipal Water District Transfer Stations

Do-it-yourself disposal is available to all Plano residential Environmental Waste Services customers at the North Texas Municipal Water District (NTMWD) transfer stations and regional disposal facility. View General Location Map.

NTMWD Acceptable Waste Policy (Jan 2020)

DIY Drop-off Locations

Custer Transfer Station
9901 Custer Road
(Ridgeview, south of 121)
Plano, TX 75025
Phone: 972-727-6341
Hours: Monday - Saturday, 8 a.m. - 4:30 p.m.

Lookout Transfer Station
1601 E Lookout Drive
Richardson, TX 75082
Phone: 972-234-3247
Hours: Monday - Saturday, 8 a.m. - 4:30 p.m.
Parkway Transfer Station
4030 W Plano Parkway
(behind Animal Shelter)
Plano, TX 75093
Phone: 972-596-8709
Hours: Monday - Saturday, 8 a.m. - 4:30 p.m.

121 Regional Disposal Facility
3820 Sam Rayburn Highway
(Highway 121 N)
Melissa, TX 75454
Phone: 972-442-5405
Hours: Monday - Friday, 8 a.m. - 5 p.m.
Saturday, 8 a.m. - 3 p.m.

How to Drop Off

Residents are allowed two drop-offs per monthly utility bill cycles. If you need to dispose of materials exceeding the two residential drop-offs per monthly utility billing cycle, you will be charged at the check-in. 

  • All arriving loads must be secured so the material cannot blow or spill from the vehicle or trailer.
  • Loads must arrive in a passenger vehicle or pick-up truck operated by the resident. Non-dumping trailers of any length are also acceptable, as long as they are towed behind a passenger vehicle or pick-up truck and the load is less than 8 feet in length on the trailer. Flat bed trucks rented from companies such as Home Depot and Lowe’s are acceptable. Stake bed trucks and box trucks are not acceptable under this program. Residents using a dump trailer of any length, stake bed truck or box truck must pay for disposal services. 
  • Present your most-recent City of Plano utility bill that reflects garbage services (payment due date within one past or future calendar month of visit date to facility) and a current Texas driver license. The address must match both documents. For example, resident arrives on March 2. An acceptable city-issued utility bill has a payment due date ranging from February 2 through April 2.
  • In addition to the original paper copy of the most-recent City of Plano utility bill, the following electronic formats are acceptable for paperless bill customers: 
    • Paperless invoice presented on a smart phone or tablet, 
    • Printed version of paperless invoice or
    • Present written authorization from the City of Plano. Call EWS customer service at 972-769-4160 for details.

Acceptable Waste Delivered by Residents

Wastes generated within the residential property that are up to 8 feet for any given dimension and will not fit in the cart. Examples of acceptable waste include:

  • Bicycles
  • Food waste
  • Furniture
  • Grills (no propane tanks, either empty or full)
  • Lawn furniture
  • Lawn mowers (gasoline and oil removed)
  • Mattresses
  • Packaging Material

Accepted Items for Recycling

  • Metal appliances (e.g., air conditioners, refrigerators, water heaters, washing machines and clothes dryers) - Accepted at all facilities except the Custer Road Transfer Station
  • Used oil (maximum of 5 gallons per visit)
  • Used oil filters
  • Whole passenger vehicle tires (maximum of 4 per visit)
  • Brush and untreated/unpainted wood - Accepted only at the Texas Pure wood grind facility located at the Custer Road Transfer Station. No fence panels.*

* Resident-delivered brush and wood must be less than 8 feet in any dimension and unpainted or unstained. Delivery to any other NTMWD facility will result in payment to dispose.

Unacceptable Waste Delivered by Residents

The following wastes are not allowed to be dropped off under the twice-monthly resident disposal and recycling program:

  • Fence panels
  • Soil, brick and concrete.**
  • Remodeling waste of any type generated by a resident or contractor at a residence or at their business. Examples of home remodeling wastes include, but are not limited to, sheetrock, floor and wall tile, carpet and carpet pads, toilets, sinks, countertops, cabinetry, doors, windows, trim, molding, gutters, wood, and shingles. These wastes may be disposed at the NTMWD’s transfer stations and 121 RDF upon paying the posted gate rate. Although not required, to set up a commercial disposal account, please contact NTMWD at
  • Household hazardous waste including batteries and fluorescent bulbs).
  • Household hazardous chemicals (paint, pool chemicals, fertilizers, etc.). Residents may schedule a chemical collection for these items.

    ** Residents may dispose of these wastes as part of the free residential waste drop-off provided these wastes make up 10% or less of the total amount by volume being disposed. The entire load will be rejected if unacceptable wastes comprise more than 10% of the load. Residents may then pay for disposal at NTMWD’s 121 RDF.