Homeless Services


The goal of this program is to help prevent homelessness with limited rent and utility assistance. Due to the COVID-19 emergency, the scope of the program has been temporarily expanded to assist with mortgage and hotel payments for qualified applicants. 

Learn more about Homelessness Prevention Program  

To apply, please call the Assistance Center of Collin County (972-422-1850)

Referrals to non-profits can be provided for the following services:
o    Rental assistanceo    Utility assistance
o    Employmento    Food
o    Health serviceso    Money management
o    Credit counseling


  • Temporary assistance for people experiencing homelessness in Plano recommended for COVID-19 isolation
  • Shelter intake coordination
  • Visiting homeless encampments when reported by City departments or the public
  • One-on-one housing assessment and referral
    • During COVID-19 emergency, all services are being provided telephonically.  Please call 972-208-8150 for assistance
    • Every Wednesday from 2:30 – 5:30 p.m. at Harrington Library - 1501 18th St. Plano, TX 75074 (Temporarily suspended, will resume after COVID-19 emergency)
    • As needed, at local hospitals admitting homeless individuals (temporarily suspended, will resume after COVID-19 emergency)
  • Street Outreach
    • Beginning in 2020, every other month at various locations across the City in coordination with Police, mental health workers and volunteers. 
  • Homeless Care Package Collection


This program provides financial assistance and wrap-around services to aide families and individuals who are ready to obtain permanent/stable housing and prevent further episodes of homelessness.  Learn more about Rapid Rehousing Program

To apply, please contact RRH Case Manager, Mackenzie Harrington-Bain, LMSW at 469-562-3279 (cell),  469-808-0999 (office), or mackenzie@cityhouse.org  

Contact Us

  1. Lori Schwarz
    Shanette Eaden
    Housing and Community Services Manager
    Phone: 972-208-8150

    Neighborhood Services
    777 E. 15th Street.
    Plano, TX 75074

    Mailing Address
    Neighborhood Services
    P.O. Box 860358
    Plano, TX 75086-0358