COVID-19 FAQs

There is a City of Plano COVID-19 Hotline available at 972-941-5922. The hotline is staffed Monday through Friday, 8 a.m. to 5 p.m. Voicemails left after hours will be responded to the next day.

Download an interactive PDF of COVID-19 FAQs here.

What is the City doing?
As COVID-19 continues to spread, the City of Plano remains in daily contact with county and state health authorities. Our staff are taking appropriate precautionary measures, including conducting more frequent disinfection processes at our highly trafficked facilities.

What is the County’s role?
The County health department is responsible for case investigation, follow-up with persons under monitoring, reporting to the state and control orders.

What is the City’s role?
The City supports County operations as requested and is responsible for retaining a health authority and internal response at City facilities.

What should I know about COVID-19?
The virus can be spread by coughing and sneezing, close personal contact and touching your face after touching a surface with the virus on it. Symptoms include: fever, cough, difficulty breathing and severe illness.

COVID-19 is thought to spread mainly from person-to-person between people who are in close contact with one another (within about 6 feet), or via respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. COVID-19 could potentially be spread by touching a surface or object that is contaminated with the virus, and then touching mouth, nose or eyes, but this is not thought to be the main way the virus spreads.

The CDC believes symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure.