How 9-1-1 Works

Learn How the System Works

When you dial 9-1-1 within the borders of Plano you don't typically have to worry about the phone connecting you to the right place. If you are calling from a land line phone (one that plugs into the wall) your phone company established the routing of the call to our call center when they set up your service. Even if you don't pay for service anymore that phone should still be able to call 9-1-1 and automatically provide us with your address and possibly additional information.

Here is a quick walk through of what happens during a 9-1-1 cell phone call made within the City of Plano's borders.