Professional Standards Unit
Responsibilities & Services
The Professional Standards Unit (PSU) consists of one Sergeant, four Investigators, one Background Assistant Coordinator, one Records Assistant, and one Senior Administrative Assistant. The unit is responsible for the administration of the internal affairs investigative process and screening applicants for employment positions within the department. Additionally, the unit monitors the process by which uses of force and pursuits are reviewed, monitors traffic stop data gathered pursuant to statutes banning racial profiling, and other assignments as directed by the Office of the Chief of Police.
The purpose of PSU is to conduct thorough and objective administrative investigations, to select quality applicants for employment with the Department, protect the public from employee misconduct, protect employees from false allegations of misconduct, and to identify faulty policies and procedures that might otherwise go undetected.
In 2019, the unit processed:
- 10 administrative inquiries (AI)
- 37 pursuit reviews (PR)
- 62 instances of summary discipline levied by supervisors
- 86 use of force reviews (FR)
- 117 show of force reviews (SF)
- 111 internal affairs complaints (IA)
- 169 risk management reports involving fleet crashes (MVC), lost/damaged property (LDP), and personal injuries (PI)
- 108 citizen issues (CI)
The table below depicts trends in administrative issues for a five-year period.
|Administrative Issues Five Year Trend and Percent Change|
|Percentage Change |
Compared to 2018
|Internal Affairs Complaint||111||100||108||124||116||11%|
|Citizen Issue Tracking||108||81||161||118||160||33%|
|Other City Employee||2||2||0||2||0||0%|
|Use of Force||86||209||215||165||222||-58%|
|Show of Force||117||NA||NA||NA||NA||0%|
|Personal Injury Tracking||66||95||90||61||92||-30%|
To ensure clear and open communications between the public and the Plano Police Department, PSU provides a web-based format for members of the community to voice compliments and complaints regarding police services and personnel. Additional information regarding employment opportunities, requirements to become a Police Officer and information on the Civil Service Test is also available on this site.