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You should call 9-1-1 when there is a Police, Fire or Medical EMERGENCY only.
Do not call 9-1-1 to ask routine questions, seek traffic information, get directions or ask about inmates in the Plano Jail.
When you call 9-1-1, you should wait for the operator to confirm your phone number and name. When they have said "Ok, tell me exactly what happened" you should say what type of emergency you are reporting (a fire, an accident, a burglary, an injury, or whatever the case may be).
Once you have said the type of emergency, listen to the Public Safety Communications Specialist ask the questions and answer them to the best of your ability. Please be patient. Help is on the way, even while you are talking with the person taking your call.
Calling 9-1-1 from MOST telephones is free of cost.
If 9-1-1 is dialed by mistake, do not hang up. There is no penalty for accidentally dialing 9-1-1, but the Public Safety Communications Specialist will want to confirm your name, address and phone number, as well as make sure there really is no emergency.
If you do hang up, you will be called right back by a Specialist to confirm your safety. If you do not respond to the call, the Police will be sent.
Depending on the carrier, your VolP phone may not work with 9-1-1
9-1-1 call-takers ask so many questions to provide Police or Fire-Rescue with information to help them respond to your emergency with the correct equipment. Even while on the phone, emergency response is already on its way to your location.
The non-emergency number to call for Public Safety is 972-424-5678