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The Plano Animal Shelter is at 4028 W. Plano Parkway Plano, TX 75093
Animal Services hours are Monday through Friday 8 a.m. to 7 p.m. and Saturday through Sunday 8 a.m. to 5 p.m.
Only emergency calls are run outside of normal field hours
Animal Shelter hours are Monday through Friday 9 a.m. to 6 p.m. and Saturday through Sunday 10 a.m. to 4 p.m.
Animal visits end 15 minutes before closing
To file a complaint about an animal issue or irresponsible pet owner, please call 972-769-4360 to speak with an Animal Services Officer. If unavailable, please leave a voicemail and your call will be returned as soon as possible.
More information can be found on the Reporting Animal Issues webpage.
In an Animal Services complaint you need to include the exact physical address of the complaint, description of the animal (if known), the animal owner’s address (if known) and the nature of the complaint
More information can be found on the Reporting Animal Issues webpage
To see which pets are available at the Animal Shelter, visit the Adoption Information page. If you are interested in adopting a pet, please visit the shelter anytime during regular hours.
No. The Animal Shelter cannot hold animals for potential adopters and all adoptions are done on a first come, first serve basis.
If you have lost a pet, visit the Animal Shelter to make a lost pet report.
It is the owner's responsibility to visit the shelter and reclaim any lost pet prior to the expiration of the animal’s hold period at the shelter.
If you have found an animal, it must be reported to Animal Services. Finders can bring the animal to the shelter anytime during regular shelter hours or can request that an Animal Services Officer pick the animal up from their residence.
If you are willing to care for the animal until the owner can be located, please let the Animal Shelter know when you report the found animal.
If you care for a found animal, after five days you are considered the owner of the animal and will be responsible for following all City Ordinances and State Laws, including rabies vaccination and city license requirements.
For more information, visit the Lost & Found Pets webpage.
Plano residents can bring their pets to the animal shelter anytime during the following hours: Tuesday - Friday 9:00 am - 6:00 pm All animals that are surrendered by their owner immediately become the property of the City of Plano.
While euthanasia is always a last resort, Plano Animal Services can never guarantee adoption for any animal that is surrendered to us. We request that animals only be brought to us when no other housing options are available. For more information about surrendering pets, including fees and other requirements, visit the Pet Redemption or Surrender page on the City of Plano's website.
Plano residents can bring their pets to the shelter for euthanasia anytime during our regular shelter hours. We do not provide this service on Saturdays or Sundays unless special circumstances require it.
When surrendering a pet to be put to sleep, the owner must sign an a euthanasia request form and pay a $25.00 fee to perform the service. We request that residents bring their animal to the shelter but exceptions can be made for elderly and/or handicapped residents or special circumstances.
All euthanasia is performed by lethal injection and the remains are then cremated. Owners may not be present when the euthanasia is performed and no private cremations are offered. If the owner wants a private cremation or for remains to be returned to them, they must make arrangements with one of the local private crematories and let the Animal Shelter know which company will be coming to pick the remains up at the time the animal is brought to the shelter. More information, as well as links to companies who provide private cremations, can be found on our Euthanasia & Cremation Services page.
If you have adopted your pet from the Plano Animal Shelter, the veterinarian on contract is providing rabies vaccinations on Tuesdays and Thursdays. We are not able to offer this service to the public. Please call (972) 769-4360 to schedule your vaccination. For low cost vaccination and sterilization services available to all pet owners, please visit our low cost services page. You do not have to adopt the animal from our shelter or even be a Plano resident to take advantage of these services.
Urban wildlife disturbances range from coyotes to bobcats, raccoons, opossums, squirrels, snakes, etc. Please visit our Urban Wildlife webpage to get specifics on the nuisances in your neighborhood or visit www.dfwwildlife.org
Sightings of coyotes and bobcats are quite common in Plano and throughout the Dallas-Fort Worth Metroplex. A sighting of a healthy coyote/bobcat does not constitute a threat to people and as long as their behavior is apparently normal, there is no reason for an Animal Services Officer to respond. For more information, visit www.dfwwildlife.org.
To prevent property damage or injury from coyotes or bobcats, do the following:
You can prevent property damage by a coyote or bobcat by doing the following:
If you see a sick or injured coyote or bobcat in your area, contact Animal Services immediately at (972) 769-4360
Many times, when an abandoned baby animal is found, they are not "orphans" at all. They may be either already old enough to be on their own or are still being cared for by parents who purposely stay away to prevent attracting predators. The best thing to do is to call the DFW Wildlife Coalition at (972) 234-WILD (9453) or visit www.dfwwildlife.org for more information.
In Plano, chickens are allowed on properties zoned “Agricultural." Most residential properties do not meet the requirements to be designated “Agricultural.”
Anyone interested in possessing chickens or other livestock should visit the Planning Department's page to see the requirements for properties to be designated “Agricultural” and view a comprehensive zoning map to determine their property's current zoning.
Yes, wildlife is a threat to your pet. All animals, including other pets and wildlife, pose a threat to each other. Fights, diseases and parasite transmission can all negatively affect a pet’s health or even result in death.
You can protect your pet from being injured by wildlife by following two rules:
The greatest threats to free-roaming cats are car collisions, diseases (mainly from other cats), fights with other free-roaming pets, poisons (antifreeze, rat bait, etc.), complications of uncontrolled breeding or cruelty inflicted by humans
The law for rabies vaccinations requires all pets to have a current vaccination at all times. Failure to do so can result in fines to the owner and/or impoundment of the animal.
Rabies vaccinations are an important part of keeping your pet healthy and act as the first line of defense against certain diseases capable of spreading from animals to people.
You need to contact the program administrator before applying for the Beautification Grant Program. You can reach them by emailing Beautification Grants webpage or calling 972-208-8150
No, the Beautification Grant Program is not for mandatory Homeowners Associations. It is for registered Crime Watch groups, Neighborhood Associations and Homeowners’ Associations, whether voluntary or mandatory.
To check if your neighborhood group is registered with the City, please visit our Neighborhood Resource Map and search for your group’s name.
If you need to register your neighborhood group or update the contact information with the City, please submit a new registration form.
Your neighborhood group has 6 months for small scale projects and up to 1 year to complete large scale work for the Beautification Grant Program.
Small scale projects for the Beautification Grant Program have a matching grant of $500-$2,000.
Large scale projects for Beautification Grant Programs have a matching grant of $2,000-$10,000.
No, your group does not receive the grant money for a Beautification Grant Program upfront. The program is designed as a reimbursement.
When the Beautification Grant Program project is completed, the neighborhood group will receive the grant money. A final reimbursement form and paid invoices are required in order to process a reimbursement check. The check will be made payable to the neighborhood group.
Yes, your neighborhood can use volunteers as a part of the neighborhood match for the Beautification Grant Program. For more information, please contact the program administrator or visit the Beautification Grant webpage.
You can find your local property tax rates on the property taxes webpage.
Plano's total budget for Fiscal Year 2019-20 is $601,378,855.
You can learn about Plano's budget and finance process on the Budget and Finance page.
Plano's total General Fund Budget for Fiscal Year 2019-20 is $333,973,522.
Plano's current Ad Valorem tax rate is: 44.82 cents per $100 of assessed valuation. The General Fund is 33.72 cents and the General Obligation Debt Fund is 11.10 cents.
Ad valorem is the tax computed from the assessed valuation of land and improvements.
The sales tax rate in Plano is 8.25%
The City of Plano receives 1% of the receipts from retail sales of taxable items.
An operating budget is the plans of current expenditures and the proposed means of financing them. The annual operating budget is the primary means by which most of the financing, acquisition, spending, and service delivery activities of the City are controlled.
The use of annual operating budgets is required by State law.
The City of Plano maintains a separate five-year Community Investment Program categorized as follows: General Obligation CIP (these projects include Municipal Facilities, Park Improvements, Recreation Centers, Street Improvements and Street Enhancements), Water and Sewer CIP, Park Fee Program, Municipal Drainage CIP, DART Local Assistance/Congestion Management Program and Capital Maintenance.
General Obligation (G.O.) Bonds are debt instruments much like a house mortgage, generally for a period of 20 years.
The City of Plano uses General Obligation Bonds to fund major infrastructure projects. The City identifies a major project (e.g. a fire station) or several similar projects (e.g. five road intersections) and determines that to complete the project(s) in a timely manner a debt issuance is needed. (The City does not maintain large amounts of cash to finance these larger capital projects.)
An Enterprise fund is established to account for operations that are financed and operated in a manner similar to private business enterprises - where the intent of the governing body is that the costs of providing goods or services to the general public on a continuing basis be financed or recovered primarily through user charges.
An Internal Service fund is used to account for the financing of goods or services provided by one City department or cost center to other City departments, on a cost-reimbursement basis.
Capital Outlay is an expenditure which results in the acquisition of or addition to fixed assets.
A Capital Outlay has to meet the following criteria: (1) has an anticipated useful life of more than one year; (2) can be permanently identified as an individual unit of property; (3) belongs to one of the following categories: Land, Buildings, Structures & Improvements, Equipment; (4) constitutes a tangible, permanent addition to the value of City assets; (5) cost generally exceeds at least $5,000; (6) does not constitute repair or maintenance; and (7) is not readily susceptible to loss.
A Fiscal Year is a twelve-month period designated as the operating year for accounting and budgeting purposes in an organization.
The City of Plano has specified October 1 to September 30 as its fiscal year.
Copies of the City of Plano's budget books are available for viewing in the any of the five City of Plano Library locations, or you can contact the Budget & Research Department for more information.
The purpose of a building permit is to ensure the project meets minimum requirements. These requirements are established by the City of Plano and required by the Adopted Building Codes (I-Codes) and International Fire Code.
Building permits are reviewed by City staff for compliance with zoning and code requirements, and inspected by the City’s building inspectors for compliance with the Adopted Building Codes.
You need a building permit to legally start construction of a building project. The project must be in accordance with the approved drawings and specifications. More information can be found on the Permits page.
A building permit is important because it helps protect your large investment. If a construction project does not comply with the codes adopted by the City, the value of your investment could be reduced.
Property insurers may not cover work done without proper permits and inspections. If you sell your home or building, the potential buyer may examine City records to make sure the proper permits and inspections were obtained.
To know if you need a building permit, email email@example.com, read the "When is a Permit Required" document or call 972-941-7140 before beginning construction.
The following projects typically require a building and/or zoning permit:
A building permit is not required for the following projects:
To find out how much a building permit costs, look at the City of Plano Fee Schedule.
Plano keeps track of who is using building permits correctly by relying on the integrity of contractors and the honesty of Plano residents. Plano also relies on staff assistance from all departments and resident comments to identify construction projects that have begun without proper building permits.
To know who has an approved building permit, check for a permit to be displayed at the construction site. If a permit is missing, it is likely the project has not been approved or reviewed by the City of Plano.
The contractor ensures building code compliance on a project site. They should be licensed by the state (when required) to perform the work. If there is ever a question as to whether some aspect of a project complies with the code, the contractor is the responsible party.
If there is no contractor, you ensure building code compliance. If you are doing the work yourself, you are the responsible party if there is concern about whether something violates the codes.
The length of time to get a building permit depends on the type of project.
Small home improvement projects or miscellaneous simple permits (including re-roofing, plumbing repairs, and air-conditioning replacement) are reviewed by Building Inspections permit technician staff and expedited as soon as possible.
Larger projects (including buildings and new construction) are not to exceed 10 working days for comments to be delivered to an applicant.
Yes, there is a time limit on building permits. Permits may expire if authorized work has not begun within 180 days of the permit being issued.
A setback is a zoning term for the distance required from nearest point of wall of structure to a property line. For example in Plano’s SF-7 and SF-9 zoning districts, the front setback (distance from the property line to the front of the structure) is a minimum of 30 feet. The City does not allow any structure to be built in the setback (driveways and similar items are excluded).
A utility easement is a grant by the property owner for the use of a designated portion of land by the public, individuals, groups or corporations for specific purposes. All newer subdivision developments have utility easements clearly delineated on the plat maps.
The intent of easements is to allow utility companies sufficient room to build and service their infrastructure (phone lines, cable, natural gas, water, sewer and electricity). The City does not allow any permanent structure, including garages, decks, pools and sheds, to be built on top of any easements.
Prefabricated metal sheds and carports are considered accessory buildings. Plano requires that all accessory buildings, whether permanent or temporary, shall (1) be secured to the ground in a way that will resist movement from storms or vandalism; and (2) meet the setback requirements.
Plano does not require a building permit for an accessory building that is 120 square feet or less. In instances where the building does not need a permit, the building still needs to meet the setback requirements of the City of Plano Zoning Ordinance. For accessory buildings of more than 120 square feet, a building permit is required. The City’s building inspectors will inspect the structure to ensure it is securely anchored and installed in accordance with manufacturer specifications.
When looking for a contractor, find out how long the contractor has been in business in the area and check references to make sure they are. Contact the Better Business Bureau to see if complaints have been registered against the company. Check to be sure the contractor is registered with the City of Plano and has insurance coverage. The City of Plano cannot recommend contractors.
Most contractors are required to be licensed (electrical, mechanical and plumbing contractors); there are some exceptions. General contractors do not have any licenses, but a property owner should ask their contractor if they are registered with the City of Plano before beginning. If a contractor asks you to apply for the building permit, chances are that they may not be registered because the City verifies applicable contractor licensing with the State for all building permit applications. Resident homeowners do not have to be licensed to perform work on their own home. If you have questions about contractor registration, contact the City of Plano Building Inspections Department at (972) 941-7140.
No, you should not take the building permit out for the contractor. When the contractor signs the permit, the contractor is agreeing to do the work according to code. If you sign for the permit, you are liable for correcting the contractor's work if it should fall short of the City adopted code standards.
Before your project begins, insist on seeing the permit. During the course of your project, monitor your contractor’s inspection records. This will protect you from being responsible for code violations and ensure project completion.
No, the City of Plano does not inspect homes to tell you what is wrong with your home. Independent inspectors can be hired to do these types of troubleshooting inspections.
If you are planning to do any digging, you must call 811 before you dig to arrange for utility companies to mark buried utility lines in your yard.
To find information about Plano's Multicultural Outreach Roundtable, visit the following websites:
For help with minor home repairs in the City of Plano, you can contact one of the following: (1) Plain-O Helpers – 469-366-4286 or www.plain-o-helpers.org; Plain-O Helpers is a Christian based handyman program of seniors helping other seniors in the City of Plano with minor home maintenance and repairs; (2) Rebuilding Together Greater Dallas – 972-245-6900 or www.rebuildingdallas.org; Rebuilding Together provides necessary home repairs for low-income veterans, elderly and disabled individuals at no cost.
The Community Services division of the City of Plano offers two programs for major home repairs: (1) The Great Update Rebate – www.plano.gov/greatupdaterebate and (2) Housing Rehabilitation Program – www.planorehab.org
The Volunteers in Plano (VIP) program within the City of Plano has volunteer opportunities that may meet the court-ordered requirements.
The City of Plano funds a rent/utility assistance program; the program is administered by The Assistance Center of Collin County. They can be reached at 972-422-1850. You can also access an online directory of non-profit agencies who offer assistance programs at www.collincares.org
There is no fee to attend the First Time Homebuyer Class and the class includes a manual and lunch.
To be eligible for the down payment assistance, the property must be located in the city limits of Plano.
The City of Plano Utility Payment website is designed with Microsoft ASP.Net 3.5, and extensively uses AJAX technology. ASP.Net automatically detects the type of browser you are using, and is designed to render a page that is compatible with your browser. However, there are occasionally times when certain pages and functions do not work.
If your preferred browser does not seem to be functioning with the City of Plano Utility Payment website, we recommend that you use Microsoft Internet Explorer 7 or higher, Mozilla Firefox 2 or higher, or enable scripting in your browser.
To register to use online utility services, please do the following:
PLEASE NOTE: For security purposes, once you have added your water account to a website registration, the water account can only be accessed by that user. Please make note of your website username and password and keep them somewhere safe in case you forget them.
Important: For security reasons, the City cannot provide you this information over the telephone. This information must match your bill in order to successfully add the account. Also, should your email address change, please be sure to update your registration/profile. Now you are done! Using the left navigation bars or the buttons located at the top of the screen, you can access personal account information and pay your bill online.
To change your Internet registration information, login and click on the "My Profile" button. Change your information and click on "Update”. Your information will update immediately. Please note: user names cannot be changed.
To change your recurring credit card account information, login and click on the “Pay Now” button. On the “PAY YOUR UTILITY BILL” screen underneath “Payment Options”, click on the “Manage Automatic Monthly Recurring Payment” link. This will transfer you to the US Bank website, where you manage your payment accounts. Click on the “Recurring Payments” button, and you should see your recurring payment(s). You may have multiple payments listed. In this case, you want to click on the option button (circle) next to the payment that shows the code ACTV in the status column. Then, click on the “Edit Payment” button. At this point, follow the on-screen instructions and help on the US Bank website to manage your recurring payment.
The Plano Water/Utility Services Department is located at the City of Plano Municipal Center at 1520 K Avenue. The building is located East of Central Expressway. (HWY 75), one half block North of 15th Street. The Utility Services office is on the first floor on the Northeast side of the building, Suite #120.
The hours for the Utility Service Department are Monday - Friday, 8 a.m. to 5 p.m.
Yes. You can access your Utility Services account, view your account payment, billing and consumption history, and pay your bill online. You can also make requests for services such as new service, final existing service or transfer your account if you are moving within Plano. To start using our online services, you must first register with our site.
No, the Utility Services department does not have a drive in window. It has been replaced by a drop box located on the East side of the Municipal Center at 1520 Avenue K. The drop box accepts checks and money orders. Please do not put cash in the drop box.
Yes, the Utility Services night drop is located on the East side of the Municipal Center at 1520 Avenue K. Payments placed in the night drop after 5:00 pm are not posted until the next work day.
Yes. Utility Services accepts Visa, Master Card, American Express and Discover. You can pay your account online or you can contact the Utility Services Office at (972) 941-7105 for more information.
Yes, Utility Service offers payment by bank draft. To sign up, please complete the on-line Bank Draft Application
Customers may request utility service using our online system, call our office, or come into the office to start new services. A security deposit of $100.00 for a residential account, plus a minimum $20.00 service fee, is required to establish a new account. A lease agreement may also be required. If no one can be home to connect the service, you may sign a release of liability at our office, or one can be faxed to you, that must be notarized to allow us to turn water on. Service connects requiring a Liability Release are to be scheduled during business hours Monday through Friday only. Commercial deposits are dependent upon the type of business and a service fee is charged per meter. These charges can be billed on your first utility bill.
You can request your account information be kept confidential by submitting a signed "Request for Confidentiality" form. This form is available online or you can contact the Utility Services Office at 972-941-7105 and we will mail you a form.
Yes, with a couple of exceptions. A security deposit of $100.00 is required to establish new accounts, except for customers at or above 65 years of age and customers who have lived in Plano and had their deposit returned as a "customer in good standing." Residential deposits will be returned after 12 months of excellent payment history; after 36 months for commercial deposits.
Utility payments made over the Internet are posted immediately as "pending". When our system is updated, your payment will move from pending status to posted. System updates are done every evening, with the exception of weekends and holidays. Payments made on weekends or holidays will post to the account at the end of the next business day. Payments received in our office before 5:00 pm Monday-Friday, are posted to individual accounts the same day they are received. Please allow seven days for mailing of your payment.
Yes, water meters are read each month.
The charge for sewer is sometimes higher than the charge for water because it costs more to treat and clean sewage to an acceptable standard for re-entry to the water system than to treat water.
Utility Service calculates the charges based on meter size and water consumption.
The City of Plano's primary water source is Lake Lavon and water is provided to the City of Plano by the North Texas Municipal Water District (NTMWD). To contact NTMWD, call (972) 442-5405.
Water may taste/smell different during the summer months. A combination of low water levels in our reservoirs and high temperatures are excellent conditions for the growth of algae. The algae then creates an oil which permeates the water and creates an almost muddy, musty smell and taste. However, the water is safe to drink. The City of Plano purchases its treated water from the North Texas Municipal Water District (NTMWD). According to the NTMWD, they treat the water for algae, but can remove only about 90%. The condition will persist until cooler weather arrives. Again, the water is safe to drink, but may not be very pleasant to taste. For further information, contact NTMWD, call (972) 442-5405.
Yes, the City of Plano offers a partial credit for leaks with proof of repair. Call the Utility Services Office at (972) 941-7105 for details.
Your sewer charge is based on your winter quarter average. Your sewer charge will not be affected the month you are filling your pool, but if you are filling it during the billing periods of December through March, it could affect your winter quarter average for the next year.
To sign up for Utility Service eBill, you must be a registered website user. Please refer to the information in “How Do I Register to Use Online Utility Services?” Once you have registered, and successfully logged into the website, access the “Customer Service” menu on the left side of the page and click on the “Billing Method” option. Then, click on the “Yes, I would like to enroll in eBill” check box and then click the “Submit” button. You are now signed up for eBill.
Yes, other than the Utility Services department, you may make payments at Kroger, Fiesta and Terry’s Supermarket. To use these locations, you will be charged a convenience fee of $1.50. You may also pay your bills by mail, online, over the phone or in person at Municipal Center at 1520 Avenue K., Ste. 120, Plano, TX 75074.
Yes, it is illegal to pick workers up from the sidewalk or at 7-Eleven. The City of Plano has a Solicitation by Pedestrian Ordinance (Sec. 522.007). It is illegal to hire people off the street. Such actions create a safety hazard for the contractor, laborer, and those driving on nearby thoroughfares.
The negotiated pay is paid directly to the Laborer at the end of the workday. The type of payment, cash or check, is negotiated at the time the Laborer is picked up from the Day Labor Center.
No, there is no minimum or maximum amount of work hours for the Laborer.
The City of Plano does not perform background checks on Laborers. The employment agreement is strictly between the Contractor and the Laborer. For more information call the Texas Workforce Commission at 1-800-832-9243 or visit www.twc.state.tx.us
Some Laborers have transportation to and/or from the job site, while others utilize public transportation, when accessible. This information should be requested during the job agreement negotiation.
They City of Plano does not know if the Laborers are bonded or have health insurance. The Laborers are considered their own independent contractor. A contractor may request such documentation at the time of negotiation.
Drop off location for Laborers should be negotiated during the pay negotiation. If drop off is after hours of operation for the Day Labor Center, the Laborer may request drop off at the Plano Dart Station just south of the Day Labor Center.
If you are a Laborer and the contractor does not pay you, please follow the following link. http://www.twc.state.tx.us/jobseekers/how-submit-wage-claim-under-texas-payday-law Paper copies can also be provided to you at the Day Labor Center office.
No, a Laborer cannot work multiple jobs in one day from the Day Labor Center. Once a Laborer agrees to the hours and the job description presented by the Contractor, the Laborer cannot return to the Day Labor Center for the additional work on the same day.
Yes, there are Day Labor Centers throughout the United States. The cities of Garland and Plano are the only two North Texas cities that have such an organized venue.
Severe Weather Warning: A warning is issued when a hazardous weather or hydrologic event is occurring, is imminent, or has a very high probability of occurring. A warning is used for conditions posing a threat to life or property.
Severe Weather Watch: A watch is used when the risk of a hazardous weather or hydrologic event has increased significantly, but its occurrence, location, and/or timing is still uncertain. It is intended to provide enough lead time so that those who need to set their plans in motion can do so.
Severe Weather Warning: Activate your personal emergency plan, take shelter immediately, listen to local radio or TV for updates and information on what further actions to take
Severe Weather Watch: Remain alert for approaching storms, listen to local radio or TV for updates, be prepared to move to shelter
The City of Plano does not have any public storm shelters. It is impractical in dense, urban areas to have the volume necessary for public shelters. The fast-developing weather systems in our area necessitate immediate sheltering inside individual, sturdy structures. Once a warning is issued, no one should be driving.
When you hear the Outdoor Warning Sirens, you should immediately go inside and turn on an information source; do not call 9-1-1 unless you need an emergency response.
If advised to take cover, go to an interior windowless room or hallway on the lowest floor of the building. Put as many walls as possible between you and the outside. Stay away from windows and doors. Get under something sturdy such as a table and if possible, cover yourself with a blanket or sleeping bag. It is strongly recommended that residents designate a shelter area for their home in advance and practice going to that area as a family.
If you are in a public building or at work during a severe storm, seek shelter on the lowest level of the building. You can also use the fire escapes or windowless restrooms as shelter areas. The expiration time of the warning will be included in the National Weather Service warning message. Remember to designate your shelter area in advance; there will be less confusion during severe weather if the location is pre-determined. Offices should hold tornado drills often.
Plano's current road construction projects can be found on the Road Construction Updates page.
The traffic safety record of a Single Point Urban Interchanges (SPUI) design is comparable to that of a traditional freeway interchange design.
An SPUI design can move more traffic than a traditional design and do so with less traffic delay and congestion. SPUI designs also require significantly less right-of-way for construction as compared to traditional interchange designs. This SPUI, upon completion, will be the first of its kind in Texas. Because of their ability to effectively move traffic, SPUI designs are increasingly popular. The SPUI has been deployed successfully around the United States in Virginia, Louisiana and Arizona, as well as in other countries.
To get a school zone installed in Plano, requests are made through the principal of the school for which the zone would be established.
The principal, if in agreement with the request, forwards the request to Plano Independent School District administration. Plano Independent School District administration, if in agreement, forwards the request to the City Transportation Engineering Division. The Transportation Engineering Division, if in agreement with the request, prepares an ordinance for City Council approval.
After approval by City Council, a work order will be issued to the Public Works Department for installation.
To report malfunctioning signals, downed signage or faded pavement markings in Plano please call Public Works Operations at (972) 769-4140 between 8 a.m. and 5 p.m., Monday through Friday. If after 5 p.m. or on weekends call (972) 727-1623.
To report a problem with a DART bus route or bus stop related issues call DART at (214) 979-1111. For train related issues call DART at (214) 928-6000.
If you are a resident looking to participate in DART bus/rail service planning or make contact with DART board representatives please do the following:
DART staff sponsors a series of public meetings on service planning revisions one to two times per year. The meetings are announced in the newspaper and on the DART web site. Plano's DART board representative can be reached through the DART board office at (214) 749-3256.
If you need additional assistance regarding DART, contact City Transportation Engineering staff at (972) 941-7152.
For a summary of information on the ordinances governing motor vehicles and traffic in the City of Plano, see Chapter 12 of the City of Plano Code of Ordinances - Motor Vehicles and Traffic
The City of Plano controls mosquitoes on public property by eliminating the breeding source, applying pesticides to stagnant water and spraying as necessary for adult mosquitoes. The Vector Control Program does not treat private property for insect (or rodent) problems.
You can help prevent the spread of illnesses caused by mosquitoes by remembering the four D’s:
- Dawn to Dusk - Mosquitoes are active most of the day. If possible, try to stay indoors. If this is not possible, make sure you follow the other D's.
- Dress in long sleeves and pants when outside to keep skin covered.
- DEET- This is an ingredient to look for in your insect repellent to apply when staying outdoors.
- Drain - Standing water is a breeding site for mosquitoes, drain the water in your yard. Keep swimming pools treated and circulated, and rain gutters unclogged.
A vector is an organism, such as a mosquito that carries disease-causing microorganisms from one host to another (vectors also include rats and other animals).
After an incubation period of 3 to 15 days, symptoms of the West Nile Virus often replicate the flu, beginning with headache, fever and body aches. Most infections are mild. Skin rash and swollen lymph glands may accompany these symptoms.
Severe infection is marked by headache, high fever, neck stiffness, disorientation, tremors, muscle weakness, paralysis, and rarely, death. Persons over 50 carry the highest risk for getting the disease.
A physician should be consulted immediately for any health concerns.
West Nile Virus spreads when mosquitoes feed on infected birds. The newly infected mosquito carries the potential to transmit West Nile Virus and may infect the humans or animals it feeds on. There is no documentation saying that West Nile Virus can be transmitted to people from either other humans or animals.
If you find a dead bird in your yard, it can be discarded in your trash receptacle. Avoid contact with your bare hands, place the bird into a plastic bag using either gloves or a plastic bag wrapped around your hands, then put the bird in your trash receptacle.
Other than birds, other animals that can be infected with West Nile Virus include:
Mosquitoes carry numerous diseases and parasites, which affect animals - heart-worm in dogs and equine encephalitis in horses being some examples.
West Nile Virus has been identified in horses, cats, chipmunks, bats, squirrels and domestic rabbits, but the vast majority of infections have been identified in birds.
Normal veterinarian care should be taken with any sick or injured pet.
The City of Plano Environmental Health Division does not administer immunizations (shots). Please contact your physician or Collin County Health Services at 972.548.5500 for information concerning immunizations.
Zika virus is an emerging mosquito-borne virus that was first identified in Uganda in 1947 in monkeys. It is spread by the bite of mosquitoes and was identified in humans in 1952. Outbreaks of Zika virus have been recorded in Africa, the Americas, Asia and the Pacific.
Additional information can be found at texaszika.org.
Texas has had a small number of confirmed cases of Zika virus disease. At this time, the only Zika activity in the United States is limited to traveler-imported cases and their sexual partners.
The City of Plano will spray for Zika after a confirmed case is reported from the Collin County Health Authority.
If Plano has a positive case of Zika, the Collin County Health Department will contact the City of Plano with follow-up information regarding the general location of the human case of Zika. The City will spray adulticide in the area of the positive case.
Although the Zika virus and West Nike Virus mosquitoes have different behaviors, the only major difference in our response will be the size of any spray area. Because the Zika mosquitoes have a short flight distance, the spray area for them will be less than that for West Nile Virus.
The products used by the City of Plano are safe when used in accordance with the directions. The City of Plano Environmental Health Division staff are licensed pesticide applicators and typically spray adulticide in the evening hours to limit the exposure to citizens.
The best way to protect people and pets is to limit exposure to the pesticides. It is recommended to bring pets inside to reduce their exposure.
Visit the City of Plano collection map for Trash, Recycling and Bulky Waste services offered by the City of Plano
City of Plano Collection Schedules
If your recycling or trash cart has a bad odor, rinse it out with ammonia and water.
If your trash or recycling cart has a crack or broken wheel, call the Plano Environmental Waste Services Customer Service at 972-769-4150 or email firstname.lastname@example.org to have it repaired or replaced.
The monthly refuse fee on the Plano Utility Bill is for residents not able to reduce their cart size from the current 95-gallon trash cart. These residents pay $16.10 per month. Those who reduce their cart size to a 68-gallon trash cart pay $11.25 per month.
Plano residents can dispose of bulky waste themselves by visiting the North Texas Municipal Water District (NTMWD) transfer stations and regional disposal facility. Plano residents must take their current City of Plano utility bill that reflects garbage (waste) services and a current Texas driver license with corresponding address for proof of residency. Two free drop-offs per month are allowed for each utility bill. A fee will be charged for extra visits.
As of January 2020, the items accepted has changed.
Disposal hours, locations and acceptable waste can be found under the Do It Yourself Disposal button on the Residential Trash page.
To schedule a Household Chemical Collection call Environmental Waste Services Customer Service at 972-769-4150 or click here to request a household chemical collection at least 24 hours prior to your scheduled household chemical collection day. Household chemical collections are scheduled by zip code:
75025 on Mondays
75023 on Tuesdays
75024 & 75093 on Wednesdays
75074, 75075 & 75094 on Thursdays
You will be instructed to place the items in a box marked "chemicals" at your collection point by 7 a.m., at least 2 feet from your refuse and recycling containers.
The City of Plano does not accept Styrofoam in the recycling cart. Residents can take Expanded Polystyrene (Styrofoam) to a drop-off location in Frisco. Find details on our Recycling Drop-off Locations page.
Visit the Electronics Recycling page to learn where you can recycle non-working Christmas lights in Plano.
The City of Plano Accounts Payable department is located in 1520 Avenue K, Suite 370, Plano, TX 75074.
City of Plano Accounts Payable hours are 8:45 a.m. to 4:30 p.m. Monday through Friday, except for City-recognized holidays.
You can learn more about the budget and finance process at the City of Plano by reading the 2018-2019 Budget and Finance Overview.
Yes, you can drop off your invoices at the City of Plano Accounts Payable address.
Invoices can be mailed to City of Plano Accounting Department at P.O. Box 860279; Plano, TX 75086-0279.
Payment can be mailed to City of Plano Accounting Department at P.O. Box 860358; Plano, TX 75086-0358.
If the stale dated or lost check is within the past three years, please contact Accounts Payable at 972-941-5221 to assist you in replacing the check.
If the check is dated more than three years ago and over $100, the funds may have been transmitted to the State of Texas as unclaimed property as required by law. If less than $100, it may be held at the City of Plano and you would need to submit a claim form.
For additional information regarding unclaimed property, visit the Outstanding Checks and Unclaimed Property page.
The City of Plano’s policy is to mail all outgoing checks to our vendors.
To find the status of your payment to the City of Plano, contact Accounts Payable at 972-941-5221. Please have your purchase order number, invoice number, and invoice dollar amount available when you call.
Contact Accounts Payable at 972-941-5221 for information about your 1099.
If you have a new Tax ID number, please send an updated W-9 to City of Plano Accounting Department at P.O. Box 860279; Plano, TX 75086-0279 or fax to 972-941-5222.
If you have a new address, contact City of Plano Accounts Payable at 972-941-5221
The City of Plano Accounting Division handles returned checks. For more information, contact the division at 972-941-5221.
Hilltop Securities, Inc. is the City of Plano's financial adviser.
If interested in applying to be an approved broker with the City of Plano, a broker may email their contact information to email@example.com.
Annually, the City emails applications to brokers who are interested in becoming an approved broker. In the application, the City asks for a broker certification to be signed, a broker questionnaire to be filled out, a copy of the latest audited financial statements, and a copy of the most recent un-audited update of the financials.
Based on this information, the City rates brokers based on the following:
(1) Debt to Equity Ratio of the firm, (2) Assets, (3) Texas Public Funds Experience, (4) Texas / DFW Presence, (5) Completion of Submittal, and (6) Prior Experience with the City.
Based on the ratings, the City generally takes the 8 top scoring brokers.
City of Plano municipal bonds can be purchased through an investment broker. Some brokers specialize in bonds but any stockbroker can make the purchases.
Transaction fees for buying municipal bonds through a broker are typically between 0.5 percent and 3 percent of the purchase price. The minimum price for municipal bonds is $5,000 and goes up in increments of $5,000.
At this time, the City of Plano does not sell bonds directly to citizens.
Collin County Tax Assessor-Collector
Phone number is: (972) 547-5020
To request a Homestead Exemption for property taxes in Plano, call the Collin County Appraisal District at (866) 467-1110 and request a Homestead Exemption Application.
The State of Texas collects and distributes sales tax revenue; the Collin County Tax Assessor-Collector collects and distributes property taxes. Other revenue is collected by City of Plano departments.
The Texas Public Information Act (Texas Government Code, Chapter 552), gives you the right to access government records; the officer for public information may not ask you why you want them. All government information is presumed to be available to the public, although certain exceptions may apply. Governmental bodies shall release requested information as promptly as possible, unless the information is exempt from disclosure under the Public Information Act.
For more information about submitting a Public Information Request, visit the Open Records Request page
The City of Plano’s Fiscal Year is from October 1st to September 30th each year.
As an example, if you see a report or item that states FY2012, then that means the period from October 1st, 2011 to September 30th, 2012. FY2011 would be from October 1st, 2010 to September 30th, 2011.
The City of Plano Unclaimed Property site is where various departments of the City of Plano report unclaimed cash and valuables each year, this may include: un-cashed checks, deposits, refunds, over-payments or any other item valued at $100.00 or less.
All property listed on the City of Plano Unclaimed Property site is cash resulting from City of Plano business such as: utilities, Municipal Court, Accounts Payable and Payroll.
Property such as items confiscated in an arrest or lost due to theft are kept with the Police Department.
To become a City of Plano approves investment broker, send an email of interest to firstname.lastname@example.org. Broker packets typically go out toward the end of the calendar year. The submittals are evaluated and brokers are notified by email if they are approved for the next year or not.
For the purposes of the hotel tax, a hotel is considered to be any building in which members of the public rent sleeping accommodations for $15 or more per day. Local hotel taxes apply to sleeping rooms costing $2 or more per day.
The tax covers hotels, motels, and bed and breakfasts, as well as condominiums, apartments, and houses rented for less than 30 consecutive days.
Hotel tax does not apply to hospitals, sanitariums, nursing homes, student dormitories operated by colleges and universities; or condominiums, apartments, and houses leased for more than 30 consecutive days.
A hotel's owner, operator, or manager must collect hotel taxes from their guests.
The state hotel tax rate in is 6% and the local tax rate is 1% for a total of 7% hotel tax rate.
Yes, there is state hotel tax on meeting and banquet rooms. The 6 percent state hotel tax applies to any room or space in a hotel, including meeting and banquet rooms.
Local hotel taxes, however, are due only on those rooms ordinarily used for sleeping. There are no state or local hotel taxes on meeting and banquet rooms located in a building where no sleeping accommodations are provided.
The following organizations and individuals do not have to pay hotel tax:
Some hotels collect tax after a permanent resident gives written notice because a hotel is liable for tax if a guest fails to stay for 30 consecutive days and thus may prefer to collect tax and then later give the guest a refund or credit.
No, Texas state agencies and their employees are not exempt for hotel tax.
State agencies (except Texas institutions of higher education) and their employees (except certain state officials described in the code) must pay state and local hotel taxes.
State agencies can request a refund of state and local hotel taxes paid or reimbursed to employees (Chapter 351.006).
No, county and city agencies and their employees are not exempt from hotel taxes. They must pay state and local hotel taxes, and cannot request refunds of taxes paid.
For a hotel guest to claim a hotel tax exemption, the exempt organization or employee must give the hotel a completed Hotel Occupancy Tax Exemption Certificate (form 12-302) and proof that the organization has received a letter of hotel tax exemption from the Comptroller's office at the time of registration.
The on-line list of organizations that have received hotel tax exemption is located through the Comptroller's Exemption Search.
Hotels need the following supporting documentation to verify a hotel tax exemption:
All Plano Fire-Rescue personnel are dual-trained in fire suppression and emergency medical services. This means that Plano firefighters are capable of working on fire engines and trucks as well as ambulances. The fire engine or truck which usually arrives first on the scene carries all necessary equipment and medications to provide emergency medical treatment and advanced life support until the arrival of an ambulance. This ensures that emergency care is delivered to our community as quickly as possible.
If Plano Fire-Rescue did not charge an ambulance transport fee, this operating cost would have to be funded entirely with tax revenue, resulting in greater taxes for all citizens. Ambulance Transport Fees are set by city ordinance and can be found under Chapter 8 of the Code of City Ordinances.
To schedule a fire station tour, firefighter school visit or any other type of fire and life safety presentation you may either use our online request form or contact the Community Outreach and Education office at 972-941-7497 / FireCOandErequest@plano.gov.
Your ambulance ride to the hospital may have been bumpy or uncomfortable because of the following:
A multi-purpose fire extinguisher is best for the home. Look for an extinguisher with a rating of at least 2A:10B:C on the label. These types of extinguishers can be used on any type of fire commonly occurring in the home. They will often be labeled “ABC” or “All Purpose” and can be purchased in most large home-improvement or hardware stores.
Yes, you can get your blood pressure checked at the fire station. Plano Fire-Rescue offers this free service at all fire stations. Please know that crews might be absent from the station due to emergency calls or training activities.
Open burning of trash and/or debris is prohibited in Plano.
Recreational fires1 are allowed and subject to the below criteria. No permit is required.
1Recreational fires are defined as outdoor fires burning material for pleasure, religious, ceremonial, cooking, warmth or similar purposes.The fuel must be something other than rubbish and is not contained in an incinerator, outdoor fireplace, portable outdoor fireplace, barbeque grill or barbeque pit.The total fuel area cannot exceed three (3) feet in diameter and two (2) feet in height.
Click here for a guideline document that outlines the Rules for Outside Fires in the City of Plano.
Bonfires are allowed, however a permit is required.A permit may be obtained through the Fire Marshal’s office 972-941-5261.Click here to visit the Fire Marshal’s Office webpage.
Recreational fires1 are allowed and subject to the below criteria.No permit is required for fires that meet the definition of a recreational fire.
Click here for a guideline document that contains the Rules for Outside Fires in the City of Plano.
For information on burn permits for fires other than those defined above may be obtained from the Fire Marshal’s office.972-941-5261.
Yes, you can get a break on your insurance by putting a fire sprinkler system in your home. The State of Texas has passed a law requiring insurance companies to give rate reductions to homeowners who have installed sprinklers in their homes. Check with your agent for the amount of discount. There are many other great reasons to put sprinklers in your home. Call the Fire Prevention Division at (972) 941-5261 for more information.
Open flame cooking devices, charcoal, and other similar devices used for cooking shall not be located or used on combustible balconies, decks, or within 10 feet of combustible construction. These devices may be used if the balcony or deck is fire sprinkled and allowed by the apartment management.
Yes. Plano Fire-Rescue hosts two Citizens Fire Academy classes each year in the spring and fall. Classes fill up quickly so be sure to follow our social media platforms (Facebook / Twitter) and get your application in as soon as possible. Applications can be obtained by calling 972-941-7159 or emailing email@example.com.
No, Plano Fire-Rescue does not host parties of any kind at the Plano fire stations.
If a party is held at another location (restaurant, park or home) the children may visit the fire station for a safety tour. Because Plano crews remain in-service and ready to respond to emergency calls, no part of the party (decorations, gifts or refreshments) may be brought into the fire station for the tour.
At this time neither Plano Fire-Rescue nor the Plano Police Department check or install child safety seats at fire stations or police stations.
CLICK HERE for a flyer with the most up-to-date information regarding help with car seat installation.
You may also visit:
To apply for a job as a firefighter, please visit Plano Fire-Rescue’s EMPLOYMENT page. Please read the entire section completely, it will answer many of the questions about the process of testing and hiring for the entry-level Firefighter position. If you have questions about the testing and hiring process, please email Captain Brian Kanzaki or call (972) 941-7295.
To apply for a civilian job with Plano Fire-Rescue, please check the City of Plano Employment Listings for any position openings and follow the site’s instructions on how to apply.
Yes, you are required to obtain a permit for your residential alarm system.Plano Police Department handles alarm permits. Click Here for a fire alarm permit.
No, Plano Fire Rescue does not give out smoke alarms at the fire stations.
Plano Fire-Rescue can provide assistance with smoke alarms in specific situations, visit the Smoke Alarm Assistance page or call the Hotline which explains the services and help that can be provided to citizens by Plano Fire-Rescue concerning smoke alarms. Please call the Hotline at (972) 941-7471.
Please do not bring medical waste (which includes syringes/needles and expired or unwanted medications). Visit the Residential Services Household Chemicals web page for more information on how to properly dispose of these items.
For information on fire extinguisher disposal visit the Household Chemical Collection web page.
You may drop off your worn and tattered flags in the marked collection boxes outside of fire stations 1, 4, 5 and 8. We will see that they are properly retired. To find which Plano Fire Station is nearest to you visit our Fire Station Information web page.
Plano Fire-Rescue Fire Explorer Post 215 provides young men and women age 14 to 20 opportunities to explore the fire service as a career while providing experiences which help develop interpersonal, leadership and organizational skills. Visit the Explorer webpage to find out more information.
Plano Fire-Rescue is a career (all-paid) fire department with no volunteer firefighter positions.Our Citizens Fire Academy alumni group (Plano Fire Rescue Associates) is a citizen’s volunteer organization that supports Plano Fire-Rescue and participates in public education events including safety fairs, fire safety events and other events that promote fire and life safety. For more information visit PFRA’s website.
Please contact Lisa Patterson at 972-941-7159.
You may also request an inspection using this form.
You may contact Rachel Clouse at 972-941-5261.
You may submit your Tier II reports online via this form.
You may submit your plans online via this form.
You may also visit our main Fire Prevention page for more information.
Requests should be submitted at least two weeks in advance.
No. There are no costs associated with our programs or visits.
Contact the Community Outreach and Education Office as soon as you become aware of the need to cancel.
Station tours generally last up to 45 minutes..
No. Plano Fire-Rescue does not provide CPR certification with our Hands-Only CPR classes. There are a large number of organizations and individuals that provide training that results in CPR certification. Two organizations include the American Red Cross and American Heart Association.
Yes. Our crews must remain available for emergency responses.
Most programs last about an hour. For information regarding a specific program please contact the Community Outreach and Education office at 972-941-7497.
Sorry, we do not hold birthday parties at our stations: our crews must remain in service during all station tours / visits and guests cannot be left unattended in our facilities.
Feel free to drop by before or after a birthday party to get a station tour.
During a Home Safety Check a firefighter will:
Generally Home Safety Checks / Smoke Alarm Assistance services are only done during normal business hours Monday - Friday.
Check with your insurance provider.
Sorry, Plano fire stations do not have meeting rooms.
There are two ways:
Each situation may be different. IF arrangements are not made with the crew then contact the Community Outreach and Education office and we will try to reschedule your program / visit. 972-941-7497
You should receive a response within two business days of your request.
If you haven't heard from us Contact the Community Outreach and Education office at 972-941-7497.
You can buy federal flood insurance no matter where you live if your community participates in the National Flood Insurance Program (NFIP), unless your property is in an area covered by the Coastal Barrier Resources Act of 1982 (CBRA).
The following provide Cable TV, Internet and Telephone in the City of Plano:
AT&T U-verse - 1-800-288-2020
Spectrum - 1-877-906-9121
Frontier Communications - 1-800-921-8101
*For appropriate service areas, please see the Service Provider Map*
For Telephone service only, there are various providers doing business in the City of Plano. Please visit the Public Utility Commission of Texas for a list of the different companies offering service in Plano
Cable TV, Internet and Telephone companies do not have franchise agreements with Plano. They have received a State Issued Certificate of Franchise Authority (SICFA) from the State of Texas Public Utilities Commission (PUC). These companies do have to abide by the City of Plano’s Right of Way Management Ordinance.
For issues not related to their use of the City’s Right of Way, complaints can be filed with either the Federal Communications Commission or the Public Utility Commission of Texas.
No, The City of Plano cannot advocate for you if you have a problem with your cable/TV/internet bill.
Damaged utility equipment is the responsibility of the utility company.
Reports of damaged equipment can be submitted through FixIt Plano and we will forward to the utility provider. To assist in timely repairs, please include address and picture of damaged equipment.
You are always welcome to reach out directly to service providers at any time:
Frontier (GTE/Verizon): 800-921-8101 or https://frontier.com/contactus/contact-us#/residential
Spectrum (Charter): 833-780-1880 or https://www.spectrum.com/contact-us
Atmos Energy: 888-286-6700 or https://www.atmosenergy.com/company/contact-us
Oncor (Ask Oncor): 888-875-6279 or http://www.oncor.com/en/pages/i-need-to.aspx
Typical repair time for damaged utility equipment in Plano is two weeks but could be longer depending on the issue.
The cables or wires you see in your driveway or alley are temporary cables used by utility companies to prevent services from being interrupted to you and/or your neighbors while repairs are being made.
It is not uncommon for temporary cables to remain unburied in your alley or driveway for a long period of time depending on the work that is being done.
You can report the unburied cable through FixIt Plano and we will forward it to the service provider. It is important you include the location of the wire as well as a picture of the cables end point.
Atmos Energy: 888-286-6700 or https://www.atmosenergy.com/company/contact-us
Oncor (Ask Oncor): 888-875-6279 or http://www.oncor.com/en/pages/i-need-to.aspx
The following companies provide electricity in the City of Plano:
CoServ Electric Delivery Area - 1-800-274-4014
Oncor Electric - 1-866-PWR-4-TEX (1-866-797-4839)
Electric Company Regulations in Plano:
Oncor Electric Delivery Company LLC. is regulated by the Public Utility Commission of Texas (PUCT). The PUCT regulatory authority oversees competitive markets and compliance enforcement of statutes and rules.
CoServ Electric is a cooperative electric company that opted out of deregulation; therefore, they operate under different rules and regulations. For more information on Cooperatives, please visit the Public Utility Commission of Texas.
Oncor Electric and CoServ Electric operate under franchise agreements with the City of Plano for the use of the Public Right of Way.
As someone living in the CoServ Electric service area, you may not be able to choose your billing company because the State of Texas adopted electric deregulation in 2002.
As a result, Oncor Electric Delivery handles transmission and distribution, maintain the transmission wires, deliver the electricity to your home, and read the electric meters. Billing for electricity distributed by Oncor is handled by Retail Electric Providers (REPs). Consumers can chose their own REP. A list of REPs is available at Power to Choose.
CoServ Electric handles both distribution and billing. Therefore, consumers in the CoServ Electric service area are not able to select a different Retail Electric Provider (REP).
No, the City of Plano cannot advocate for you if you have a problem with your electric bill.
Street light outages or damaged streetlights in Plano can be reported directly to the following sources:
If you are unable to locate the street light needing repair, you can report the outage by selecting the Utilities (Telephone/Electric/Cable/Gas/Street Lights) category through FixIt Plano.
To report a power outage in Plano, you must contact your provider directly. You can find the outage number for your provider on your electric bill.
Reports of damaged equipment can be submitted through FixIt Plano and we will forward to the utility. To assist in timely repairs, please include address and picture of damaged equipment.
Frontier (GTE/Verizon): 800-921-8101 or https://frontier.com/contactus/contact-us#/residential
Spectrum (Charter): 833-780-1880 or https://www.spectrum.com/contact-us
If there are trees growing into the power lines in the City of Plano right of way, you can report it through FixIt Plano and we will forward to the utility company. Include the location and a picture of the overgrown trees.
For detailed information on tree trimming near power lines, take a look at the Vegetation FAQ on the Oncor Website: https://www.askoncor.com/EN/Pages/FAQs/Category.aspx?q=Vegetation%20Management
You can also visit All About Trees and Power Lines, a publication of the Public Utility Commission of Texas.
The following companies provide natural gas in the City of Plano:
Atmos Energy - 1-888-286-6700
CoServ Gas - 1-800-274-4014
The Railroad Commission of Texas regulates natural gas in the City of Plano, which are Atmos Energy and CoServ Gas.
Atmos Energy and CoServ Gas operate under franchise agreements with the City for the use of the Public Right of Way.
If you smell gas or suspect a gas leak do the following:
(1) Leave the area immediately
(2) Call 9-1-1
(3) Call your gas provider's emergency number. The emergency number for Atmos is (866) 322-8667 and the emergency number for CoServ is (844) 330-0763
No, the City of Plano cannot advocate for you if you have a problem with your gas bill.
To find out how much a traffic ticket will cost, call the Municipal Court at 972-941-2199 during weekday business hours
The length of process for the Green Business Certification differs based on the pace set by the business, as well as the environmental practices already in place at that business before the process begins.
The Green Business Certification is good for two years, at which time the business will have to be re-certified.
If you have a question about a Green Business Certified business' practice and operations, email us at firstname.lastname@example.org. Please provide the name of the business, the date and the potential infraction or concern.
Currently, the Green Business Certification program focuses on businesses the City of Plano identifies as having the greatest positive environmental impact when sustainable changes are made. In the future, we hope to include other types of businesses.
Heritage Preservation is important because it:
People who own a heritage property in Plano are;
Yes, there are financial incentives available to owners of designated heritage resources in Plano.
The City of Plano offers a partial property tax exemption to individually designated properties and to properties that contribute historically and architecturally to a designated heritage district, and that meet a set of basic maintenance standards. Collin College and Plano Independent School District also participate in the program.
The program is intended to aid in the maintenance and upkeep of heritage resources. Therefore, the property is inspected once a year to ensure that it is being maintained properly. The program is voluntary.
Other incentive programs may be available. Contact the Heritage Preservation Officer at 972-941-7151 for more information.
The tax exemption program for designated heritage properties is meant to provide additional funds for the continued preservation of the property. To ensure this is the case, the Heritage Commission inspects each structure yearly to determine if they are being maintained properly.
The amount of the exemption is based on two factors: (1) whether the structure is individually designated or the structure is part of, and contributes to, a heritage district; and (2) whether the structure is used solely as a residence or has a commercial use.
Class A Structures (individually designated and used for residential purposes) receive 100% exemption from taxation. Class B Structures (individually designated and used for commercial purposes) receive 50% exemption. Class C Structures (contributing to a historic district and used for residential purposes) receive 75% exemption. Class D Structures (contributing to a historic district and used for commercial purposes) receive 38% exemption.
These exemptions are on the value of the structure; full taxes are still paid on the land. To learn more, please view the Tax Exemption link on the Heritage Preservation page. Contact the Heritage Preservation Officer at 972-941-7151 for more information.
As an owner of a heritage resource or property in a district, you may be affected when attempting to renovate your property.
Any exterior alterations to buildings and properties that are heritage resources, or located within a heritage district, are required to conform to design guidelines created for an individual heritage resource or district to avoid unsympathetic changes to the buildings. A Certificate of Appropriateness is required for alterations of buildings within the heritage resource districts.
Please see the "Applications & Guidelines" tab on the Heritage Preservation page for more information. The Plano Heritage Commission protects the rights and investments of property owners and business establishments through a design review process called a Certificate of Appropriateness. By preserving and maintaining visual character, the Heritage Commission ensures that future generations will enjoy the benefits of Plano’s rich architectural heritage. Contact the Heritage Preservation Officer at 972-941-7151 for more information.
Yes, you can still make changes to your property if it is a heritage property. However, before any exterior changes, demolition or new construction, a Certificate of Appropriateness must be approved.
Routine maintenance and in-kind repairs do not need a Certificate of Appropriateness. Many simple repairs or changes may be approved by Staff. When in doubt, contact the Planning Department at 972-941-7151 or view the "Applications & Guidelines" tab on the Heritage Preservation page.
To apply for a Certificate of Appropriateness, contact the Heritage Preservation Officer (HPO) in the City of Plano Planning Department at (972) 941-7151.
The Heritage Commission meets on the fourth Tuesday of every month. Applications for C.A.’s are due by 5:00 p.m. on the Tuesday following each meeting. There is no fee for applications. Please view the "Applications & Guidelines" tab on the Heritage Preservation page for more information.
No, you do not need to restore or improve your building because you own a heritage property. Contact the Heritage Preservation Officer at 972-941-7151 for more information.
Yes, Plan can help residents apply for a Certificate of Appropriateness. Contact the Heritage Preservation Officer at (972) 941-7151 for more information.
To find more information about the City of Plano's Heritage Preservation Program, contact the Heritage Preservation Officer at (972) 941-7151.
The City of Plano Human Resources Department is in the Plano Municipal Center, 1520 K Avenue Plano, TX 75074
The Plano job application site only accepts certain web browsers. If you are using an unapproved browser, the site may show an error when you enter you employment information.
Visit the Plano employment page for a list of approved browsers or visit one of five Plano Library locations, which have approved browsers on their computers.
City of Plano employment applications are handled by the individual departments, Human Resources does not know the status of each application. The process can take up to 4 weeks and you will be contacted by the hiring department if you’ve been selected for an interview.
Each job posted on the Plano job site has a detailed description, including the minimum qualifications for that job. Read the minimum qualifications carefully and make sure your qualifications are a close match.
It is not required to turn in a resume with you application. If you have a resume, you may put the information with your application. If you want the hiring manager to see the resume, you must type your resume with the job opening you are applying for.
The application must be completed in its entirety in order to be considered for the job opening. Any other materials should be kept for the interview process.
No, you cannot submit your resume instead of completing the job application form.
We do not accept electronic resumes without an application. You can add a resume to an application if you wish, but you should always complete the application as if there were no resume attached.
You should not leave anything blank on the job application. If you leave something blank it may disqualify you. You should complete all information requested.
Yes, you can apply for multiple job postings at once. You must complete a separate application for each position
You may not have received a confirmation email after your job application because:
To confirm your application, sign in to your account, select My Career Tools and change the display to All Applications. Any application that has been submitted will have a status of "Applied."
You did not receive a response to your email sent to PSMail@plano.gov because it is not monitored.
If you have questions regarding the application process you may contact the Human Resources Department. The Human Resources will not know the status of your application, because that is handled within the individual department.
Your job application will stay on file until the position(s) you applied for is closed. If you want to apply for a different position you must fill out another application.
Yes, you will be informed if you did not get the job you interviewed for. All applicants who interviewed will be notified when a selection is made.
Yes, a drug test is required after a job offer has been made in order for you to begin employment with the City of Plano.
Typing and spelling tests are no longer required to qualify for a job. However, the individual department may ask you to take skill tests during the interview process to narrow down qualified candidates.
All full-time City of Plano employees get benefits; part-time and temporary employees do not.
No, the City of Plano does not participate in Social Security; therefore, it does not deduct Social Security taxes (FICA) from any employee's wages. Your Social Security benefits may be reduced as a result of this.
If you have a question about your Plano water bill, call Customer & Utility Services at (972) 941-7105.
Opens a New Window.
If your trash or recycling cart has a crack or broken wheel, call the Plano Environmental Waste Services Customer Service at (972) 769-4150 or email email@example.com to have it repaired or replaced.
To schedule a Household Chemical Collection call Environmental Waste Services Customer Service at (972) 769-4150 or click here to request a household chemical collection at least 24 hours prior to your scheduled household chemical collection day. Household chemical collections are scheduled by zip code:
You will be instructed to place the items in a box marked "chemicals" at your collection point by 7 a.m., at least two feet from your refuse and recycling containers.
Learn more about Household Chemical Collection.
Visit the Plano Water Resources page to find current water restriction information
To report water waste or a water leak at a City of Plano facility, call Parks and Recreation facilities at (972) 941-7263.After hours, call (972) 727-1623.
To report a neighbor or business watering at the wrong time in Plano, call (972) 769-4160. After hours, call (972) 727-1623.
If Plano Fire-Rescue did not charge an ambulance transport fee, this operating cost would have to be funded entirely with tax revenue, resulting in greater taxes for all citizens. Ambulance Transport Fees are set by city ordinance and can be found under Chapter 8 of the Code of City Ordinances.
To find out if there is a Crime Watch group in your area, call the Crime Prevention Unit at (972) 941-2431.
To find out how much a traffic ticket will cost, call the Municipal Court at 972-941-2199 during weekday business hours
You can file a police reports over the telephone by calling (972) 424-5678.
You can pay your Plano fine in-person at the following locations: 900 E. 15th St. Plano, TX 75074 or 7501 Independence Pkwy. Plano, TX 75025
You can mail your Plano fine payment to Plano Municipal Court P.O. Box 860828 Plano, TX 75086-0828
PLEASE NOTE: Payments by mail must be received in the Court on or before the due date to avoid additional penalties.
You can pay your Plano fine online through Insite.
Insite is an independent company that may charge a service fee. The Municipal Court receives no part of that fee. Payment through Insite may result in a conviction on your driving record if you have not previously entered a plea.
You can get a refund on your bond once the Judge releases you from the bond obligation; refunds are generally processed on the day of your court appearance.
Once processed and verified by court staff, the refund request is sent to the Accounting Department. Checks are mailed every Friday, if the request is submitted by noon on the Wednesday before. Cash refunds on bonds are not permitted at the Clerk's window.
A Municipal Court can become a Court of Record for the following reasons:
It costs the following to appeal a case from a Court of Record:
Check with the Department of Public Safety to find out if your driver's license is suspended.
To get a marriage license or birth certificate, visit the County Clerk's office in Plano located at 900 E. Park Boulevard, Phone: (972) 881-3025.
The Justice of the Peace Court and Tax Assessor are located in Plano at 920 E. Park Blvd.
Justice of the Peace: (972) 881-3051
Tax Assessor: (972) 881-3010
If you need assistance with a legal problem, visit TexasCourtHelp.gov
Learn more about Texas Court Help here.
Yes, the Department of Public Safety (DPS) in Plano is at 2109 W. Parker Road, Suite #224
Phone Number: (972) 867-4221
An on-street bicycle route is a road or a series of roads identified for bicycle use. These roads usually have lower volumes of traffic and connections to multi-use recreational trails, schools, libraries, recreation centers, DART bus or rail transit stops, shopping or places of employment.
The on-street bicycle routes have signage to show bicyclists how to navigate through the city using lower volume roadways. The network includes several arterial roads or portions of arterial roads that are identified as bicycle routes as they are essential to completing connections where no other option is available.
Plano’s on-street bicycle routes can be found on the on-street bicycle transportation map. Signs are placed along routes so bicyclists can get the route information as they travel to connect to multi-use recreational trails, schools, libraries, recreation centers, DART bus or rail transit stops, shopping or places of employment. The signage also lets motorists know that bicyclists will be present on those routes.
The on-street bicycle routes are located primarily on collector and residential roads as well as a few select arterial roads. The city has more than 2,700 miles of total roadway; this project will incorporate 168 miles. The routes will be labeled with specific signage.
The on-street bicycle signs are in accordance with the Texas Manual for Uniform Traffic Control Devices, a code that regulates traffic signage at the state level. Most signage is green and white. Guidance signage must be placed on its own post, not in combination with yellow warning signs, stop signs or black and white regulatory signs.
The regulatory sign below tells both the cyclist and the motorist that the cyclist has the right to occupy the whole travel lane. Guidance signs show the Plano logo, a bicycle symbol and the route number you are on. Some directional signs show which way to turn to intersect with another bicycle route. Other directional signs show which direction to go, the route number, destination and the mileage remaining to the destination.
The on-street bicycle signs list numbers because the routes are often a combination of several different streets making up the route.
The number system takes after our interstate highway system. Odd numbers indicate north-south routes. The odd numbers are smaller on the west side of the city increasing as you move eastward starting with 5 and ending with 97. Even numbers indicate east-west routes. The even numbers are smaller on the south side of the city increasing as you move north starting with 2 and ending with 90.
Cities with on-street bicycle routes that connect to Plano are: Dallas and Frisco
Plano has two on-street bicycle routes that connect into Dallas: Mapleshade Lane and Ohio Drive.
Plano routes that connect into Frisco include Legacy Drive, Parkwood Boulevard, Ohio Drive and Rasor Boulevard.
The following cities connect or will connect to Plano with on-street bicycle routes and/or multi-use recreational trails: Allen, Carrollton, Dallas, Frisco, Murphy, Parker, Richardson, The Colony
The following cities in North Texas have plans for on-street bicycle routes: Arlington, Denton, Fort Worth, Irving, McKinney
You can plan a route using the on-street bicycle transportation map or Google maps. On Google, Plano’s trails are shown in solid green lines, and the on-street bicycle routes are shown in dashed green lines.
Texas law requires those bicycling on the streets to operate their bike according to vehicular laws on the street. A bicyclist should always obey all traffic laws, signs and signals. Never ride opposite the flow of traffic; stop at all stop signs and stop at red lights; wear visible clothing; use a white front and a red rear reflector or light. Although a helmet is not required by law, it is strongly encouraged.
The following resources can help provide more information about bicycling laws and safety: Plano Police Department, Texas Drivers Handbook, Texas Transportation Code
The following resources offer classroom and on-bike learning opportunities for on-street bicycling education: BikeDFW, Bike Texas, League of American Bicyclists
The rules for bicycling on multi-use recreational trails are: be courteous, stay right, pass left, announce when passing, yield to slower users, stop at stop signs, wear a helmet and obey the 15 mph trail speed limit.
Please understand and follow these guidelines when using Plano’s multi-use recreational trails.
Bicycle repair shops located in Plano:
Local cycling clubs in Plano/North Texas:
Please visit the Plano Parks and Recreation COVID-19 Frequently Asked Questions for news and updates related to Plano parks and facilities.
You can register for a Parks and Recreation class online, in person or by calling any Plano recreation center. To register online, do the following:
Step 1: Click ‘Register Here’ at planoparks.org.Step 2: Click ’Create Account’.Step 3: Complete your information (email address is required)
Registration for most programs remains open until the start date of the course. Everyone is welcome, course fees are determined by residency. More information can be found in the current Recreation Catalog or at Plano Recreation Online.
Plano recreation center membership information can be found here on the Memberships page of our web site.
The addresses for Plano Recreation centers and pools are:
Carpenter Park Recreation Center (indoor pool)6701 Coit Rd, Plano, TX 75024Phone: 972-208-8087
Jack Carter Outdoor Pool 2601 Pleasant Valley Dr, Plano, TX 75023Phone: 972-208-8081
Liberty Recreation Center (outdoor pool)2601 Glencliff Dr, Plano, TX 75075Phone: 972-769-4234
Oak Point Recreation Center (indoor and outdoor pool)6000 Jupiter Rd, Plano, TX 75074Phone: 972-941-7540
Plano Aquatic Center (indoor pool and outdoor splash pad)2301 Westside Dr, Plano, TX 75075Phone: 972-769-4232
Sam Johnson Recreation Center for Adults 50+ 401 W 16th St, Plano, TX, 75075Phone: 972-941-7155
Harry Rowlinson Community Natatorium 1712 Avenue P, Plano, TX 75074Phone: 972-941-7670
Tom Muehlenbeck Recreation Center (indoor and outdoor pool)5801 W Parker Rd, Plano, TX 75093Phone: 972-769-4404
For Plano recreation account information, please email Parks Information or contact a recreation center directly:
Plano Parks and Recreation facilities are always looking for new instructors and classes; contact the centers to see if they have an opening or interest. Send your information to our centers by filling out the instructor application form.
The Parks and Recreation Department operates a variety of pools, some open year-round, and others operating during summer months only. Weather and capacity conditions may play a part in determining pool hours and openings. Please call ahead for specific information. All pools are available for rent. Please call the numbers below during normal business hours for the pool you wish to reserve:Carpenter Park Recreation Center - 972-208-8087Jack Carter Pool - 972-208-8081Liberty Recreation Center (closed summer 2019 for renovations)Oak Point Recreation Center - 972-941-7540Plano Aquatic Center - 972-769-4232Tom Muehlenbeck Recreation Center -972-769-4404Flotation devices are limited to US Coast Guard approved life jackets which are provided for you if needed (limited quantities available). Private lessons/coaching are not allowed at City of Plano facilities. For pool information and hours, click on the link below.
Adapted recreation offers recreational options for individuals aged 12 months and older with special needs. Programs are offered year round. Adapted recreation classes include the following: fitness, crafts and fine arts, education outings and a variety of other programs.
There are many benefits that are inherent within each of the programs. They stress social interaction, self-direction, speech and language, and community involvement. These recreational programs provide a safe environment, relief for parents and caregivers, and learning through a variety of classes.
Staff and volunteers are there to assist each participant in getting the most out of each program they attend. For more information contact Dianne Dillon at 972-941-7272.
Plano has 85 parks located throughout the city. Visit the Parks page for locations and information on each park.
To reserve a park pavilion visit Pavilion Reservations page at Plano Recreation Online and check availability.
The following Plano parks have pavilions available for reservation:Arbor Hills Nature PreserveBob Woodruff Park (North)- near the lakeBob Woodruff Park (South)Hoblitzelle ParkOak Point Park and Nature PreserveOld Shepard Place ParkPreston MeadowPark Russell Creek Park- near lakeShawnee ParkWillowcreek ParkWindhaven Meadows Park
You can find information and maps of Plano trails on our Trail Maps page.
You can find information about the Plano Youth and Adult sports leagues on the Athletics page of our website
Sports fields are available for team practice in neighborhood parks and elementary schools on a first come, first serve basis. These locations are available on the Athletics page of our web site.
Athletic fields are also available to rent for Plano residents. For more information on rental, call athletic field reservations at (972) 941-5413. Staff is available to assist with reservations between 10 a.m. and 2 p.m., Monday through Friday. Plano residents are eligible for one practice during each Monday through Sunday reservation period.
There is one site to launch model rockets within the park system. All model rocket permits are valid only from April 1 through October 31 of the current year. Permits are valid for model rockets with Type ¼-A, ½-A, A, B, C, or D motors. (Model rockets with Type E and F motors are prohibited.) You must be 18 years of age or older.
No cost associated with the permit but they must be obtained by contacting us. Please send us an email to obtain the permit.
Plano model rocket map and rules (PDF)
General park rules can be found on the Parks & Trails page.
Parks and Recreation ordinance information is available under Plano, Texas Code of Ordinances.
Visit the Plano Park Project & Plans page of our web site for current Plano Parks and Recreation construction projects.
Visit the Irrigation page for more information about Plano Parks and Recreation irrigation practices.
Visit Volunteers in Plano for more information about volunteering in Plano.
You can join Plano's year-round, citywide cleanup program. All Plano public and private schools, environmental clubs, high school and college clubs, churches, scout groups, youth groups, and civic organizations are invited to volunteer.
Pre-registration for the event is required three days prior to cleanup date. Visit Volunteers in Plano for more information.
Please send your request to Kym Hughes, natural resources supervisor at firstname.lastname@example.org. (This also applies to Girl Scout Gold and Silver projects.)
You can fish in any of the public ponds in the Plano Park System provided you abide by the laws of the Texas Parks and Wildlife Department that govern them.
Yes. You can find information on where and how to purchase a fishing license by visiting the Texas Parks and Wildlife web site.
Plano’s lakes and ponds are stocked periodically with a variety of mainly catfish and trout. The Texas Parks & Wildlife provides stocking history reports for the state’s lakes, ponds and other waterways. Stocking information for Plano’s waterways can be found on the Texas Parks and Wildlife web site.
No, you cannot hire your own caterer for an event at the Plano Event Center. The center's catering department is the exclusive caterer for Plano Event Center. The catering manager will assist you in selecting from a wide variety of menus.
No, you may not bring you own alcohol for a Plano Event Center event. Plano Event Center is the alcoholic beverage license holder and is required to purchase and serve all alcohol consumed at our facility.
Events serving alcohol will require security at the customer’s expense. Plano Event Center management determines the ratio of guests to officers.
The following number of guests can be held in the Plano Event Center:
Collinwood Hall can seat up to 2,000 people theater-style and up to 1,400 people banquet-style.
The Windhaven Room can accommodate up to 350 people theater-style and up to 200 people banquet-style.
Plano Event Center events may be booked up to one year in advance. Trade shows and conventions with a minimum number of hotel room nights are booked two years in advance. Reservations are taken on a first-come, first-served basis. A non-refundable 50% deposit (half of total rental fee) and a signed contract are required to secure a date for your event.
The Plano Event Center room fee includes rental of the room, tables and chairs, and set-up and tear down of the room. Our catering fees include table linens, china, glassware, and flatware. Tradeshows and expos pay extra for furniture.
Other than room fees, the following additional fees are required for Plano Event Center reservations:
The following guidelines pertain to decorating your room at the Plano Event Center:
Yes, you may bring a display vehicle into the Plano Event Center. Collinwood Hall has a 12-foot by 12-foot street-level move-in door. The Plano Fire Marshall requires that the gas tank contain less than 1/8 tank of gas, the gas cap be taped off, the battery disconnected and protective plastic placed under the engine.
If you have difficulty buying tickets for a Plano Stages show contact us at email@example.com or call (972) 941-5600. We will be able to assist you with the purchase of any Plano Stages event or direct you to the appropriate contact for shows produced by third-party clients.
Click here to return to our homepage!
To rent a Plano Stages venue, including the Courtyard Theater, Cox Building Playhouse, Amphitheater at Oak Point Park and McCall Plaza, please visit our Venues page and select "Rental Application" next to the venue of your choice. A staff member will contact you as soon as possible!
Yes, you can follow Plano Stages on social media, including Facebook, Twitter and Instagram:
Plano Arts & Events Facebook
Plano Arts & Events Twitter
Plano Arts & Events Instagram
Yes, there is a lost and found for Plano Stages venues. Items left behind at the Courtyard Theater, Cox Playhouse, Amphitheater at Oak Point Park, and McCall Plaza are kept there.
To ask about your lost item, contact our Patron Services Coordinator at 972-941-5600.
If the event you attended is produced by a third-party company (not by the City of Plano), you may need to contact the company directly to inquire about lost and found item. If you are not sure who produced the event you attended, feel free to contact the Patron Services Coordinator.
Lost items are discarded after one month. These items are either donated to charity, surrendered to the police department or disposed of through other means.
Ample free parking is available throughout the Downtown Plano area. Please see the link below to access a full downtown parking map. Lot 1 (Cox Courtyard Lot) is the most convenient for events at Courtyard Theater and Cox Playhouse. Suggested after-hours overflow parking for these venues is located at Lot 6 (Municipal Center Lot).
Courtyard Theater & Cox Playhouse - The majority of events at these venues are fairly casual, so jeans and a nice shirt will typically suffice. However, some of our third-party clients host events that require a stricter dress code. When in doubt, feel free to contact the hosting organization or us for guidance! Amphitheater at Oak Point Park - As this is an outdoor venue, no specific dress code is required. It is highly suggested that you dress appropriately for the weather. Shirts and shoes are required, and we ask that you use your judgment to dress tastefully.
We have many options for individuals who use wheelchairs. Our seating chart designates seats P1, P5, P6, Q1, Q5, Q6, X1, and X50 as accessible seating. However, any seats on rows P or Q, as well as X1-14 and X37-50 can be utilized as accessible seating. An elevator is available to access balcony seating on row X.
Seats on Row A in all sections are wheelchair accessible.
Amphitheater at Oak Point Park:
We have accessible paths to both the top and mid-levels of the amphitheater audience area. Specific, marked areas are reserved for accessible seating, but any open area on these levels may be utilized!
McCall Plaza is an open-air, single-level stage with fully accessible entry.
Plano Stages maintains a supply of hearing assistance devices for the Courtyard Theater that can be checked out from the box office for any performance utilizing amplified sound through the facility's audio system. Please note that a photo ID must be turned in as a deposit for usage of these devices. The specific devices are Williams Sound R35E Receivers. If your personal hearing assistance device has an 1/8" plug (headphone jack), you can plug directly into our receivers. Otherwise, we can provide a single, in-ear earbud for your use.
We are able to provide an interpreter for any performance at Courtyard Theater with at least two weeks’ notice. Please contact Plano Stages at firstname.lastname@example.org or 972-941-5600 to submit your request. Please include the type of interpretation you require when you submit your request (ASL, PSE, ORAL, Tactile, etc.).
The City of Plano has an Alarm Unit in order to reduce the number of false alarms received by Plano Police and Plano Fire-Rescue. There are approximately 12 thousand false alarms each year; Plano works with alarm companies and the alarm system users to reduce these false alarms.
In Plano, any person or business that operates an alarm system with the intent to summon an emergency service of the city is required to have an alarm permit.
If your building has multiple suites leased out, typically the building manager will have a permit for the building’s fire alarm system and each tenant will be responsible for a permit if they choose to operate any additional alarm systems (e.g. burglar, panic, or robbery alarm systems).
Locations operating a smoke detector that is not connected to an alarm panel do not need a permit.
If your system is video surveillance only, a permit is necessary only if it is monitored by a monitoring company that will dispatch emergency services.
The penalty for operating an alarm system without a valid permit is a $200 fine. Emergency services respond to alarms, even those without a permit. When these services respond, owner information and emergency contacts need to be on file.
You should apply and obtain an alarm permit before you operate the system. Most alarm companies require you to get the permit before installation.
The Plano Alarms Unit is located in the Plano Police Department at 909 14th Street, Plano, Texas 75074 on the corner of 14th Street and Avenue H.
Hours are Monday through Friday, 8 a.m. to 5 p.m.
For alternate payment location:
7501-A Independence Parkway, Plano, TX 75025 (located next to Davis Library)
Open Monday-Friday 8 a.m. to 5 p.m.
The Plano Alarms Unit's mailing address is:
Plano Police Department
Attn: Alarm Unit
PO Box 860358
Plano, Texas 75086
The Plano Alarm Unit accepts the following methods of payment:
Cash, check, money order, Discover, MasterCard, and Visa
Make checks payable to “City of Plano”
An Alarm Permit costs:
$50.00 Annually for a residential permit
$100.00 Annually for a commercial permit
To apply for an alarm permit, you can use the following options:
If you have questions, please contact the office at (972) 941-2426 or email email@example.com.
To pay to renew your alarm permit or pay false alarm fees, you can use the following methods:
To update information for your alarm payment, you can visit the City of Plano website. Click on the tab labeled “Manage Your Account” and enter the permit number in the “Account #” field. If you have never set up a password or need it reset, please call (972) 941-2426 or email us at firstname.lastname@example.org.
Changes can also be made by using the Cancel/Update Form. This form can be mailed, faxed, or emailed.
Alarm permits are transferable to a new location (they follow the alarm user), but they are not transferable between different people or businesses.
To update the information, a Cancel/Update Form will need to be completed and sent in.
Alarm permit cancellations are accepted by email, fax, mail, in person and online.
You can also use the "Cancel/Update Form". Please include the permit number, address, name, and reason.
If you ever need to reactivate your alarm permit, you will keep your original permit number. Contact the Alarm Unit office for assistance or send in a Cancel/Update Form with your original permit number on it.
A false alarm is any alarm activation in which emergency services respond and find there is no evidence of an emergency or offense.
The false alarm fees are as follows:
Burglar Alarms - Burglar alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-3 free. Anything greater than 3 alarms is considered excessive and will be charged as follows: 4th & 5th Alarms are $50.00, 6th & 7th Alarms are $75.00, 8 or more alarms are $100.00 each.
Robbery Alarms - Robbery alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-2 free. Any robbery alarm after 2 will be charged $200.00 per alarm.
Panic Alarms - Panic alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-2 free. Any panic alarm after 2 will be charged $75.00 per alarm.
Fire Alarms - Fire alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-2 free. Any fire alarm after 2 will be charged $200.00 per alarm.
Yes, you can appeal false alarm fees.
Appeals can be mailed or emailed. The request must include the account information and the reason for your request.
Appeals are not generally granted as a result of the following:
Yes, Public Safety Communications (Dispatch) is capable of receiving video if your alarm system is monitored with a camera system
If your registration form was received by Plano Police, you will be notified via email within 5 to 7 business days. This notification will let you know if you have qualified for the exam or if you have been disqualified.
Please check your junk mail if you do not receive the email. Rely on your fax machine's confirmation report to know if your fax was received, do not call to verify.
The Civil Service Test (police entrance exam) is a general aptitude test. The type of questions are determined by the City of Plano Human Resources department.
Information about upcoming Civil Service Tests can be found on the main police department webpage and additional information about the hiring process can be found on the employment page of the City of Plano.
To sign up for the Civil Service Test, visit the employment site for eligibility and testing information.
Police Officer Recruits for the City of Plano must have a Bachelors Degree from an accredited college or university by their hire date.
In lieu of a college degree, we will accept applicants who have earned at least 60 college semester hours from an accredited institution by hire date in addition to having three (3) years active military service or two (2) years full-time, paid sworn law enforcement experience.
Current salary information for Police Officers in Plano can be found on the Benefits and Salaries section of the Employment tab on the City website, or on the City of Plano's Compensation Plan
Civil Service rules and regulations prohibit lateral transfer to the Plano Police Department from other agencies.
Visit the Texas Commission on Law Enforcements Officer Standards and Education (TCLEOSE) website for more information about challenging the exam if you are not currently a licensed Peace Officer in Texas.
Yes, you have to be a U.S. Citizen to be a Plano Police officer
The age requirements for the Plano Police exam are:
You can find information about non-officer jobs with the Plano Police Department on the Human Resources page
To find out if there is a Crime Watch group in your neighborhood, contact the Crime Prevention Office at 972-941-2431
To find out how much your traffic ticket will cost, you can contact Plano Municipal Court at 972-941-2199 or look up your citation number using the online search / payment system
More information is also available on the Plano Municipal Court's webpage.
The cost of fingerprinting is per card, each card is $5.00. The organization or agency requiring the fingerprints should provide you with the card.
You can get fingerprinted at the Plano Police Headquarters (909 East 14th Street), Monday through Friday, between the hours of 7 a.m. and 7 p.m. or on Saturday, between the hours of 8:30 a.m. and 5 p.m.
These services are also available at the Plano Police Substation (Joint Use Facility, 7501-A Independence Parkway) Monday through Friday, between the hours of 8:30 a.m. to 4:30 p.m.
Motor Vehicle Crash Reports generated on or after October 1, 2007 are also available on-line and, in most cases, reports can be accessed within 24 to 72 hours of the incident. On-line crash reports are available for purchase 24 hours a day, 7 days a week.
To view or purchase a copy of your crash report, please follow the link below for additional details and a link to the on-line accident report webpage. For further information on obtaining a copy of a motor vehicle crash report, please contact the Police Records Unit at (972) 941-2019 or (972) 208-2077. Visit the Online Accident Reports webpage.
To file a non-emergency police report, you can call 972-424-5678, visit the Plano Police Headquarters at 909 East 14th Street or Plano Police Substation at 7501-A Independence Parkway, or check to see if you are eligible to report your incident online
To report Child Abuse or Neglect, contact the Plano Police Department at 972-424-5678 (or 9-1-1 in case of emergency).
Texas law requires that you also contact the Texas Department of Family and Protective Services at 800-252-5400
Besides Child Abuse, you are required by Texas law to report the following to the Texas Department of Family and Protective Services (DFPS):
If you believe that someone who is either a child, person aged 65 or older, or an adult with disabilities is being: abused, neglected or exploited, you must report it to DFPS.
A person who reports abuse in good faith is immune from civil or criminal liability. DFPS keeps the name of the person making the report confidential. Anyone who does not report suspected abuse can be held liable for a misdemeanor or felony.
Police Officers respond to motor vehicle crash scenes as report takers and are required to determine contributing factors in the crash; Officers DO NOT determine fault.
If you have spoken to the Officer about the incident and still have differing opinions, you may submit your written description of the incident to the Police Records Unit at either the main station (909 14th Street) or at the Joint Use Facility (7501-A Independence Parkway).
You may also elect to call the Records Unit at (972) 941-2019 or (972) 208-2077 for additional information.
You can submit compliments or complaints to the Plano Police Department's Professional Standards Unit at 972-941-2436. You may also elect to send the compliment or complaint to PSU in writing using an electronically submitted web form. The Compliment or Complaint form is located in the About Us section of the webpage.
Complaints filed against Police Officers or other employees by residents go through the Professional Standards Unit. More information is available in the About Us section of the webpage
Yes, there is a curfew for teens in Plano.
Individuals aged 16 or younger are prohibited from public places without adult supervision between the hours of 11 p.m. and 6 a.m., Sunday through Thursday; and between the hours of midnight and 6 a.m. on Friday and Saturday.
Certain exceptions for work and school activities may apply.
Handgun permits are issued by the Texas Department of Public Safety.
Information can be obtained at https://txapps.texas.gov/txapp/txdps/chl/ or by calling 512-424-7293.
You can find information about the Plano Citizens Police Academy at the Citizens Police Academy webpage.
Yes, you need a permit to have a garage sale. The permits are available from the City's Building Inspections Department.
You can call 972-941-7140 for additional information
No, the Plano Police Department does not have a Reserve Police Officer Program.
To report speeders, or other traffic violations, contact the Police Department Traffic Unit at 972-208-8055 or file a Special Enforcement Request online
To become a Plano Police Department employee, visit the Human Resources Department webpage or call 972-941-7115 for more information
Yes, the Plano Police Department has a program for teens, the Law Enforcement Explorer Post.This program is for teens to age 20.
The physical address of the Plano City Jail is 900 E. 15th Street, near downtown Plano.
The Plano City Jail is open at all hours: 24 hours a day, 7 days per week.
The Plano City Jail is a holding or short-term detention facility.
Generally inmates are confined for less than 72 hours before being released or transferred to another facility such as the Collin County Detention Facility.
The physical address for the Collin County Detention Facility is 4300 Community Avenue, McKinney, TX 75071
The phone number is 972-424-1433.
To find out if someone is in the Plano City Jail, you may elect to visit in person or contact Jail personnel at 972-424-5678.
When a person is ‘booked’ into Jail, it means their processing is being documented.
Being booked includes collecting information such as name, address, reason for the arrest (criminal charges) and inventorying their personal property. A photograph and fingerprints of the individual are taken as well.
During the booking process, pertinent information about the inmate is obtained in order to address their medical / mental health needs and to provide them with safe housing during their period of incarceration.
During a Magistrate's Hearing, the judge informs the inmate of their charge(s) and advises the inmate of their rights. The bond amount(s) are also set at that time.
Magistrate Hearings are usually held each morning but can occur at alternate times to accommodate magistrate schedules.
'Jail Credit' is a monetary value assigned to time spent in Jail for Class C misdemeanor fines. A municipal judge determines the amount of Jail Credit as provided by state law.
No, Jail Credit is not applied to all arrests. The credit only applies to fines owed on City of Plano Class C misdemeanors.
You can visit an inmate in the Plano Jail daily from 1 to 3 p.m. and 7 to 9 p.m. These visitation hours are subject to cancellation without notice by the Detention Supervisor. Call 972-424-5678 to verify visitation approval.
Visitation requirements for the Plano Jail are:
You can bring the following items to an inmate:
Please call 972-424-5678 to verify any additional items you may wish to bring with you.
You can get an inmate's property released to you only after the inmate has granted written permission authorizing the release. To claim the property, you must: complete a property release form and present a valid driver's license or state-issued identification card.
An inmate is allowed to make a free telephone call from the Plano Jail once the booking process has been completed. After that, the inmate has the opportunity to make collect phone calls from their housing area
An 'Alias Warrant' is a warrant issued on a charge of which a judgement of guilty has not been entered.
An inmate, bail-bond company or attorney can post a bond for this type of warrant. The bond assures the inmate will appear in court
A 'Capias Pro Fine Warrant' is a warrant issued on a charge on which a judgment of “Guilty” has been entered and the inmate did not pay the fine and / or court costs.
To resolve a Capias Pro Fine Warrant you must either: Pay the fine and / or court costs in full; or Remain in Jail until enough Jail credit has been earned to be released 'time served'.
An inmate can resolve a City of Plano Class C misdemeanor warrant by:
An inmate can resolve a Class C misdemeanor warrant issued by a city other than Plano by making payment at either the issuing agency or the City of Plano.
If the payment is made at the City of Plano Jail, cash (in the exact amount) is required. It is recommended that you verify the exact amount with a Plano City Jail staff member.
No, City of Plano employees will not recommend a bail bond company or attorney.
A list of the bail bond companies licensed in Collin County is available in the Jail Lobby.
Impounded vehicles are stored through Jordan Towing, Inc.
Inquiries concerning fees, method of payment and directions to the storage facility should be directed to the towing company. Be prepared to provide information such as the vehicle’s year, make, model and license plate number.
Jordan Towing, Inc. may be contacted by calling (972) 380-6300 and is physically located at 601 Digital Drive in Plano (Southeast of Plano Pkwy./Coit Rd
Inmates can be picked up upon being released in the City of Plano Jail Lobby at 900 East 15th Street
Yes, you can use the online Police reporting system if the incident involved Identity Theft, even if the incident happened outside of Plano City Limits.
If the incident involves anything other than Identity Theft, the incident needs to be reported with the police department located where the incident occurred.
Physical evidence is anything left behind by the suspect(s) who committed a crime.
You can file a police report the following ways:
If it is a non-emergency Police Report, you can file over the phone by calling 972-424-4678 or in person by visiting Plano Police Headquarters or Plano Police Substation.
If the incident is not in progress and there is no evidence that needs to be collected, certain incidents may be filed online.
Plano Police Headquarters: 909 14th Street
Plano Police Substation: 7501-A Independence Parkway
Rape Aggression Defense (RAD) System Basic Physical Defense course is a program of realistic, self-defense tactics and techniques for women. It is a comprehensive, women-only course that begins with risk awareness, risk reduction, recognition, and avoidance while progressing to the basics of hands-on defense concepts and techniques. RAD is NOT a martial arts course. For more information on Rape and Aggression Defense Systems visit the national RAD information webpage.
You will learn how to use easy and proven tactics in various types of attacks. The class expands on the “flight, fight or freeze” emotional reaction to a threat. Students are taught enhanced defense techniques, teaching them that physical defense can be prudent and necessary. Women gain confidence in knowing how to make an educated decision about resistance in spontaneous, violent attacks.
This class is designed for women and girls of all skill levels. Women who are pregnant, or have an injury or any condition for which they are being treated, should not take this class until they have been medically cleared.
Plano Police Officers who are nationally certified RAD instructors will teach the course.
The course is 12 hours total, consisting of three-hour sessions on four different nights.
STUDENTS MUST ATTEND ALL FOUR CLASSES!
All students who complete the course receive a lifetime return and practice policy at any RAD Basic Physical Defense Program offered anywhere, regardless of instructor.
This training, offered by the Plano Police Department, is FREE OF CHARGE to all participants.
Registration is required. Please contact Officer Hayley Dick (email@example.com) at (972) 941-2210 for more information.
Yes, every individual who participates in this course will need to sign a waiver. The waiver will be emailed or given to each candidate once registration is complete. If a minor is participating without a parent, additional waivers and forms will need to be signed.
Individuals will be advised of the class schedule and location via email once the registration process is complete.
Permits are issued out of the Plano Police Department and the hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. The department is located at 909 14th Street in downtown Plano on the corner of 14th Street and Avenue H. You may contact us at (972) 941-2426 or firstname.lastname@example.org.
The mailing address is as follows:
Plano Police Department Attn: Solicitor Permits PO Box 860358 Plano, TX 75086
Unacceptable ID Documents
If you are not a U.S. Citizen you must be able to provide the required issuance of either a EAD or Residency Card to verify legal U.S. residency. Samples of acceptable documents if not a U.S. Citizen: Permanent Resident Card or Alien Registration Receipt Card (Form I-551) Image Foreign passport that contains a temporary I-551 stamp or temporary I-551 printed notation on a machine-readable immigrant visa (MRIV) [Note that this document is subject to reverification] Image 1Image 2 Employment Authorization Document (Card) that contains a photograph (Form I-766) Image 1Image 2 Foreign passport with Form I-94 or Form I-94A, Arrival/Departure Report bearing the same name as the passport and containing an endorsement of the alien’s non-immigrant status that authorizes such alien to work for a specific employer incident to this status. This document may only be used if the period of endorsement has not yet expired and the proposed employment does not conflict with any restrictions or limitations listed on Form I-94 or I-94A, Arrival/Departure Report. Image 1Image 2
The Permits Coordinator offices out of the Plano Police Department Monday through Friday, 8:00 a.m. to 5:00 p.m. The department is located at 909 14th Street, Plano, TX 75074 on the corner of 14th Street and Avenue H.
Our permits coordinator processes applications in the order received. According to the ordinance, the permit coordinator is allowed 10 business days to process, issue and/or deny a permit.
Yes, the tip411 system is 100% anonymous, as its technology removes all identifying information before police see it and there is no way to identify the sender.
No, this is not possible since the tip411 system is 100% anonymous.
You should call 9-1-1 when there is a Police, Fire or Medical EMERGENCY only.
Do not call 9-1-1 to ask routine questions, seek traffic information, get directions or ask about inmates in the Plano Jail.
When you call 9-1-1, you should wait for the operator to confirm your phone number and name. When they have said "Ok, tell me exactly what happened" you should say what type of emergency you are reporting (a fire, an accident, a burglary, an injury, or whatever the case may be).
Once you have said the type of emergency, listen to the Public Safety Communications Specialist ask the questions and answer them to the best of your ability. Please be patient. Help is on the way, even while you are talking with the person taking your call.
Calling 9-1-1 from MOST telephones is free of cost.
If 9-1-1 is dialed by mistake, do not hang up. There is no penalty for accidentally dialing 9-1-1, but the Public Safety Communications Specialist will want to confirm your name, address and phone number, as well as make sure there really is no emergency.
If you do hang up, you will be called right back by a Specialist to confirm your safety. If you do not respond to the call, the Police will be sent.
Depending on the carrier, your VolP phone may not work with 9-1-1
9-1-1 call-takers ask so many questions to provide Police or Fire-Rescue with information to help them respond to your emergency with the correct equipment. Even while on the phone, emergency response is already on its way to your location.
The non-emergency number to call for Public Safety is 972-424-5678
You will take the assessments for Public Safety Communications employment either online or in the PSC department (lower level of the Plano Municipal Center) if you do not have access to a computer at home.
More information is provided when you pass the HR pre-screening questions on the online application
You need to bring with you a photo ID to the Public Safety Communications assessments.
Proof of high school completion is usually a high school diploma or transcript.
Yes, a college diploma or transcript will count as proof of high school completion as long as the college is accredited.
Proof of US citizenship is a birth certificate, naturalization paperwork, certificate of citizenship or a passport.
No, your Social Security card will not count as proof of US citizenship. It is not required to be a US citizen to get a Social Security card.
You have to be a US citizen to become a Public Safety Communicator because the Texas Commission on Law Enforcement has determined this to be a requirement for all Telecommunicators in Texas. For more information, visit tcole.texas.gov
No, you cannot apply to Public Safety Communications before you are 18 years old. You are required to be 18 before being licensed.
The Public Safety Communicator assessments cover many of the job tasks performed in an emergency dispatch center. There is nothing you need to study before these assessments.
No, there is not a dress code for the Public Safety Communicator assessments.
No, you cannot use your Public Safety Communicator assessment scores from another agency. Every agency has their own pre-employment process.
The Public Safety pre-employment process usually takes 6 to 8 weeks
Public Safety Communicators are required to be able to work any of the shifts in the department without restriction. These hours include nights and weekends.
A list of what could disqualify you from being a Public Safety Communicator can be found on the 9-1-1 employment page
Yes, you can reschedule your Public Safety Communicator assessment. It needs to be scheduled (and completed) before the deadline given to you in your original email.
To reschedule your Public Safety Communicator assessment, choose another testing time on the online calendar before your original testing time. This allows other applicants to fill your previous time.
Yes, you can book a second assessment appointment on the Public Safety online calendar. Make sure to do so before your first appointment if you need to reschedule.
Things to keep in mind about the assessments:
The secret code to secure an appointment to take the Public Safety assessment is in the email you received about in-person testing
No, you cannot work from home in Public Safety Communications. The nature of this work requires you to be in a secure facility
No, you cannot take the Public Safety assessments after hours or on the weekend.
Public Safety Communications does not hire for specific shifts.
While the schedule is consistent, we still require all employees to be available to work any shifts (including nights, weekends and holidays) with no restrictions.
No, you must be a US citizen in order to be licensed as a Telecommunicator in Texas. For more information see https://www.tcole.texas.gov/
To register for a litter cleanup, fill out an online registration form for your group. Registration is required and must be done 3 days before your desired cleanup date for your to receive supplies.
You can volunteer by visiting the Volunteers in Plano webpage. The webpage lists the opportunities available and the requirements for volunteering. You can also visit the How to Volunteer page or call Volunteers in Plano at 972-941-7617
To know which volunteer option is right for you, visit the Volunteers in Plano webpage or the How to Volunteer webpage, where you can find information on each volunteer option.
When choosing your volunteer option, think of the following:
You can find options for teen volunteers on the Teen Volunteer Opportunities page of the City website.
Yes, there are City of Plano internships for college students. You can find more information on the Teen and College Volunteer Opportunities page of the City website.
Water may be coming out of a fire hydrant because of hydrant flushing efforts. The City of Plano flushes water to prevent bacteria build up in specific areas of the water supply, keeping it safe for residents.
To find out if your irrigation controller can be set to every other week watering, visit your manufacturer’s website. Each manufacturer uses different terminology for the settings.
Some manufacturers include: Rain Bird, Irritrol, Toro, Weathermatic and Hunter
Currently, hydrant flushing is the only way to successfully flush water in Plano. The City is focused on finding potential alternatives in the future
To find out when you can water your lawn, visit the current Water Conservation and Guidelines page of the City of Plano website.
For information about your water bill, you can contact Plano Customer and Utility Services at 972-941-7105 or visit the Customer and Utility Services webpage.
To report someone watering at the wrong time, you can all 972-769-4160 during normal business hours or report online through Fix It Plano.
To report a neighbor or business watering at the wrong time in Plano, call (972) 769-4160. To report water waste or a water leak at a City of Plano facility (not a residence or commercial property), call Parks and Recreation facilities at (972) 941-7263.