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The City of Plano has an Alarm Unit in order to reduce the number of false alarms received by Plano Police and Plano Fire-Rescue. There are approximately 12 thousand false alarms each year; Plano works with alarm companies and the alarm system users to reduce these false alarms.
In Plano, any person or business that operates an alarm system with the intent to summon an emergency service of the city is required to have an alarm permit.
If your building has multiple suites leased out, typically the building manager will have a permit for the building’s fire alarm system and each tenant will be responsible for a permit if they choose to operate any additional alarm systems (e.g. burglar, panic, or robbery alarm systems).
Locations operating a smoke detector that is not connected to an alarm panel do not need a permit.
If your system is video surveillance only, a permit is necessary only if it is monitored by a monitoring company that will dispatch emergency services.
The penalty for operating an alarm system without a valid permit is a $200 fine. Emergency services respond to alarms, even those without a permit. When these services respond, owner information and emergency contacts need to be on file.
You should apply and obtain an alarm permit before you operate the system. Most alarm companies require you to get the permit before installation.
The Plano Alarms Unit is located in the Plano Police Department at 909 14th Street, Plano, Texas 75074 on the corner of 14th Street and Avenue H.
Hours are Monday through Friday, 8 a.m. to 5 p.m.
For alternate payment location:
7501-A Independence Parkway, Plano, TX 75025 (located next to Davis Library)
Open Monday-Friday 8 a.m. to 5 p.m.
The Plano Alarms Unit's mailing address is:
Plano Police Department
Attn: Alarm Unit
PO Box 860358
Plano, Texas 75086
The Plano Alarm Unit accepts the following methods of payment:
Cash, check, money order, Discover, MasterCard, and Visa
Make checks payable to “City of Plano”
An Alarm Permit costs:
$50.00 Annually for a residential permit
$100.00 Annually for a commercial permit
To apply for an alarm permit, you can use the following options:
If you have questions, please contact the office at (972) 941-2426 or email email@example.com.
To pay to renew your alarm permit or pay false alarm fees, you can use the following methods:
To update information for your alarm payment, you can visit the City of Plano website. Click on the tab labeled “Manage Your Account” and enter the permit number in the “Account #” field. If you have never set up a password or need it reset, please call (972) 941-2426 or email us at firstname.lastname@example.org.
Changes can also be made by using the Cancel/Update Form. This form can be mailed, faxed, or emailed.
Alarm permits are transferable to a new location (they follow the alarm user), but they are not transferable between different people or businesses.
To update the information, a Cancel/Update Form will need to be completed and sent in.
Alarm permit cancellations are accepted by email, fax, mail, in person and online.
You can also use the "Cancel/Update Form". Please include the permit number, address, name, and reason.
If you ever need to reactivate your alarm permit, you will keep your original permit number. Contact the Alarm Unit office for assistance or send in a Cancel/Update Form with your original permit number on it.
A false alarm is any alarm activation in which emergency services respond and find there is no evidence of an emergency or offense.
The false alarm fees are as follows:
Burglar Alarms - Burglar alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-3 free. Anything greater than 3 alarms is considered excessive and will be charged as follows: 4th & 5th Alarms are $50.00, 6th & 7th Alarms are $75.00, 8 or more alarms are $100.00 each.
Robbery Alarms - Robbery alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-2 free. Any robbery alarm after 2 will be charged $200.00 per alarm.
Panic Alarms - Panic alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-2 free. Any panic alarm after 2 will be charged $75.00 per alarm.
Fire Alarms - Fire alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-2 free. Any fire alarm after 2 will be charged $200.00 per alarm.
Yes, you can appeal false alarm fees.
Appeals can be mailed or emailed. The request must include the account information and the reason for your request.
Appeals are not generally granted as a result of the following:
Yes, Public Safety Communications (Dispatch) is capable of receiving video if your alarm system is monitored with a camera system