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The following companies provide electricity in the City of Plano:
CoServ Electric Delivery Area - 1-800-274-4014
Oncor Electric - 1-866-PWR-4-TEX (1-866-797-4839)
Electric Company Regulations in Plano:
Oncor Electric Delivery Company LLC. is regulated by the Public Utility Commission of Texas (PUCT). The PUCT regulatory authority oversees competitive markets and compliance enforcement of statutes and rules.
CoServ Electric is a cooperative electric company that opted out of deregulation; therefore, they operate under different rules and regulations. For more information on Cooperatives, please visit the Public Utility Commission of Texas.
Oncor Electric and CoServ Electric operate under franchise agreements with the City of Plano for the use of the Public Right of Way.
As someone living in the CoServ Electric service area, you may not be able to choose your billing company because the State of Texas adopted electric deregulation in 2002.
As a result, Oncor Electric Delivery handles transmission and distribution, maintain the transmission wires, deliver the electricity to your home, and read the electric meters. Billing for electricity distributed by Oncor is handled by Retail Electric Providers (REPs). Consumers can chose their own REP. A list of REPs is available at Power to Choose.
CoServ Electric handles both distribution and billing. Therefore, consumers in the CoServ Electric service area are not able to select a different Retail Electric Provider (REP).
No, the City of Plano cannot advocate for you if you have a problem with your electric bill.
Street light outages or damaged streetlights in Plano can be reported directly to the following sources:
If you are unable to locate the street light needing repair, you can report the outage through FixIt Plano.
To report a power outage in Plano, you must contact your provider directly. You can find the outage number for your provider on your electric bill.
Damaged utility equipment is the responsibility of the utility company.
Reports of damaged equipment can be submitted through FixIt Plano and we will forward to the utility. To assist in timely repairs, please include address and picture of damaged equipment.
You are always welcome to reach out directly to service providers at any time:
Frontier (GTE/Verizon): 800-921-8101 or https://frontier.com/contactus/contact-us#/residential
Spectrum (Charter): 833-780-1880 or https://www.spectrum.com/contact-us
Atmos Energy: 888-286-6700 or https://www.atmosenergy.com/company/contact-us
Oncor (Ask Oncor): 888-875-6279 or http://www.oncor.com/en/pages/i-need-to.aspx
Typical repair time for damaged utility equipment in Plano is two weeks but could be longer depending on the issue.
The cables or wires you see in your driveway or alley are temporary cables used by utility companies to prevent services from being interrupted to you and/or your neighbors while repairs are being made.
If there are trees growing into the power lines in the City of Plano right of way, you can report it through FixIt Plano and we will forward to the utility company. Include the location and a picture of the overgrown trees.
For detailed information on tree trimming near power lines, take a look at the Vegetation FAQ on the Oncor Website: https://www.askoncor.com/EN/Pages/FAQs/Category.aspx?q=Vegetation%20Management
You can also visit All About Trees and Power Lines, a publication of the Public Utility Commission of Texas.